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February 2024 by Tony Tinsley
Don't use this location very very bad customer service. I had a reservation setup through my insurance company. Spoke with the manager the day before pick up to verify my reservation. It was at another location so she transferred the reservation to her location. She told me to bring drivers license and credit card for deposit. I showed up the next morning ready to rent with everything she told me to bring. They didn't notice until I got there that my insurance company didn't put the policy number on the reservation when booked. I asked the manager why she didn't tell me to bring that and notice that it wasn't on there because I didn't have the number on me. The person helping me was already frustrated from his previous customer that he was having a hard time printing something for the customer and couldn't figure it out. Doing the process of talking about the policy number an customer waiting inserted herself into my situation and said I was wrong and she didn't know what was going on. I asked her to please stay out of my business and everyone is talking over each other by now. Afterwards they are going to tell me that they wasn't going to rent to me because I started commotion which I didn't it came from the customer inserting herself into the conversation and the rep that was helping me at first with the bad attitude because of his previous customer he was frustrated with. The manager wasn't even in the office at the time and went off of her employee and didn't asked me anything that happened. She just jumped straight to her employee side and denied me rental without knowing what happened.
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February 2024 by Terrel Champion
Beyond terrible experience engaging with the staff here today. I’ve been using Enterprise for nearly two decades and have been to Enterprise locations all across the country. Never experienced the unprofessional attitude and lack of regard like I did today. Avoid this location if you can.
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February 2024 by Khaylan Owens
I had a great experience with them, they are quick and efficient, very friendly and they were quick to put me in a new vehicle when I was having trouble with the previous one definitely recommend to any and everyone
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December 2023 by Jeff Michel
Two friendly individuals working there who got me checked out quickly and on my way.
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August 2023 by Felipe Umana
Hi good morning ? I just dropping my car in this enterprise and alot of you want to know if is good this enterprise location, I have only one word to describe the service ? they give me to me in this location ? they are the best in this area, they have the best customer service experience ? and the cars are super clean and nice too also the car are in good condition, all the people work there are very nice ? people who like to help you and anything they are very niche people, very satisfied with the customer service the best thank you guys keep up the good work u doing good ? job ? ? ☺️
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August 2023 by Edmonia Greenfield
My Rental Agent Destiny was awesome. She was professional at all times, but not treat me like a sale, but like a person. She explained everything step by step. She even told me ways to save money.
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August 2023 by David Patillo
Sorry. 1st time, AND LAST TIME using this place. They are closed on the weekends. I and the GEICO never heard of that for a car rental company. Then they tried to charge me for it. Thanks, GEICO, for covering the charge.
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August 2023 by Julio 0 Castro Criollo
The worst experience in this place...I make my reservation Tuesday,after 3 days went to pick up my car and they didn't have car available...lack attention...the explanation was "sorry but your reservation was maked at the "back office " and they don't know about the availability..then why they have that people working..
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August 2023 by Roberto Alvarado
Everything was completely satisfying, staff members are awesome!! . I’ll recommend it to my friends .
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May 2023 by Mike C
A very easy car rental experience. Probably the best Enterprise location in the region. If you need a car in Fort Washington (Washington DC) area this is a good place. Friendly staff and I received a clean car for the week.
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May 2023 by Kelly Guillen
Worse service ever, I had an appointment at 10.45 in the bodyshop and Enterprise representative supposed to pick me up at 11, I been waiting for 30 min there and no one pick me up, while waiting there I called and nobody pick up the phone, after that I decided to drive to Enterprise and I had 3 persons ahead of me, only 2 persons working in this location, and still waiting in the line to be assist.To bad there is no numbers instead of stars, I will give 0 stars, never coming back to this location.
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March 2023 by Deanne Ollett
Second time renting a car here and both gentlemen are efficient and so pleasant to work with. Everything explained perfectly and a seamless rental and return, regardless of how busy it is. The guys behind the counter have a system and they continue to knock it out of the park
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March 2023 by MsMeryJ Jones
Excellent and professional service by two young men.
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January 2023 by ricky nobles
Everything was fine in the office after driving the vehicle for 1 day the check engine light comes on. I'm certain that enterprise never have these vehicles service is all making money and not checking these things before they're issued out I'm very disappointed and dissatisfied
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December 2022 by WenP
This Enterprise saved us, our truck was in an accident. We searched all over DC area with no luck(so close to Christmas). We called the Ft. Washington Enterprise and they had a vehicle. Mr. Wheeler Thompson is the manager, he was extremely nice and so helpful in our bad situation, he made our day. Thanks
