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March 2024 by Tarone Lindsay
Hate they charged me a additional 2.00 for a refill just terrible.
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March 2024 by Lawrence Durden
I went to the drive through on my way to work. I always get 2 addition sausage egg McMuffins. Instead they gave me 2 sausage McMuffins instead as my additional sandwiches. Then when I called they never picked up.
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February 2024 by Leidy Argueta
One of the WORST MCDONALDS EVER! First of you would go around 1 am and up they would always be closed even though it’s a 24 hours McDonald’s and all I got was an apology! Today I go and order a ShamRock McFlurry and I get a regular Oreo McFlurry and not to mention the cup was not filled up all the way. They didn’t give me the regular straw that comes with the McFlurry so all the Oreo was just dumped on top making a big spill when I was mixing it together I find just regular vanilla ice cream! This is ridiculous! They’re number one for messing up ordered! Like who is the manager in this store? It’s almost never a good experience here! If they had the option I would not give not one star to this place! It’s so frustrating because you go expecting to get what you order!
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February 2024 by walter wynn
Got my food quick....it was tasty...only problem....no napkins in takeout bag...no condiments in lobby...
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February 2024 by fuzzywuzzy bam
All I wanted was a McFlurry that’s it. They hand me a small cup with ice cream in it and M&M’s on top. I can go to the grocery store and get that for half the price. Just say you don’t have it or your machine is down and give me a refund.
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February 2024 by Ariology
I ordered a filet o fish sandwich with extra tarter sauce and I received a hard and overcooked sandwich with no tarter sauce. I also ordered 2 drinks and nuggets and did not receive my sauce or straws for my drinks. I don't expect 5 star service from McDonald's but yall are slacking at providing the most basic requests. Do better!!!
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January 2024 by Natasha G
DO NOT ORDER FROM HERE! Yall are LAZY and struggle with following an ITEMIZED order! When the order calls for 3 breakfast sandwiches and it comes with ONE....the problem is you. Will NEVER order from this location again.
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January 2024 by Vlada Avdeev
I live around and visit this location often but I am so unhappy with the customer service now.Especially of the Jose.He was very unfriendly,it looks like we come to his house and ask for breakfast.Also,he charged us for hot water what we needed to warming the juice for our kid because the juice was cold.We didn’t get any forks for breakfast,and again,when we asked him for that he looked at us like we ask him to give us the money)))) I have no idea how you guys hire those people but it’s so sad when you came in good disposition and get so bad attitude from the customer service.The food was great,it’s only one point I don’t live the zero stars.
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January 2024 by T Lathon
Entrance to this restaurant is INSANE. Literally a trap getting in and out of the shopping center because of the MCDS being there
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January 2024 by xJuiCeZ
one time, i ordered a mocha frappe and it tasted like it had bananas in it… another time, i ordered a large fries, i was starving.. went back home, and took the fries out of the bag, and saw that it was a small.. tried calling them.. no answer..
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November 2023 by Michael OBrien
Got in the drive thru line an ordered two hot fudge sundays. No hint of a problem at that time. Place was busy, so by the time I drove to the first window (pay window) there are two cars behind me and a few in front of me. Person at the window informs me they can not make Sundays tonight, and suggests two chocolate shakes. I agree and pay with a credit card. Next I pull up to the window to pick up my order. Now there are more cars behind me and still a couple of cars in front of me. Person at the window informs me that the ice cream machine is broken. Requested refund. Took a manager to get it done.
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November 2023 by John-Joseph Castillo
I dropped by this McDonalds around 10pm on Nov 2, 2023 and got a combo by drive through, but my burger was completely soaked in grease and the inside of the burger was a disgusting pink color and mushy texture (undercooked).I contacted McDonalds through their support channel on their app, which said they forwarded my case to the store directly, which never reached out to me, so I’m posting this review here for others to be aware: avoid this McDonalds.
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November 2023 by Michael O.
Got trapped in the drive thru line because they did not know their ice cream machine was broken. Ordered and paid by credit card for two ice cream Sundays, but each window did not know the ice cream machine was broken. Had to get a manager to refund my money. What a waste of time and a very frustrating experience.
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October 2023 by Bob S.
night shift terrible here. avoid until lunch time . workers dont know the menu 1 star seems correct
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October 2023 by Josie Castro
This McDonald’s is close to my home from Accokeek. I work late shift and my children often request chicken Mc nuggets and fries as well as burgers. 20pcs with fries 2x the orders all the time on McNuggets. I always request cook to order, because it’s best eaten when it’s freshly made specially the fries. Unfortunately I’m not getting what I ordered. The box is warm but the nuggets are hardly warm and hard, and the fries are not crispy, but limping and soft. I often tell the crew to separate the sauces to another bag and don’t just throw it inside the bag on top of my fries, it’s un sanitary specially they use their barehands to grab the sauces.There’s two crew members by the drive thru to expedite the orders.One heavyweight middle age Caucasian and one middle aged Spanish woman.Two times in a row they were the one who gives me my orders.They have a major un pleasant customer’s service.They never get my orders right. Last night10/01/23 @11:20 pm, I told the Caucasian middle aged man my nuggets is barely warm, I ordered cooked to order nuggets and fries 40pcs nuggets and 4medium fries And they are not fresh at all!The man replied “. They will not do what I ordered. They don’t do that, to anybody, other wise the line will be all the way to DC” I insisted to have my order done right. , but he was arguing with me , with his voice loud and just SHUT the window on me!That was very rude, specially the Spanish woman was smiling with rudeness on her face while speaking in Spanish!I was soo very dissatisfied and disappointed with such behaviour and a lousy service!Is this how MC Donald train their employees to do customers service? Even how to take orders? They are very unpleasant taking orders ? I am a paying customer and I spent big money on the food at MC DONALDS , I suggest the management or a higher person needs to revisit this place, the customer service is not even in standard.
