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December 2023 by ruhul amin
Wayne was amazing. And my money was well spent and highly recommend anyone looking for a good computer.
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September 2023 by Dustin Smith
They have helped me fix two computers and a Nintendo Switch. Wayne is awesome.
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July 2023 by David W.
The Gadget Guys in Fort Washington are courteous and professional. They have transferred data from a 10 year old Apple backup to a current android backup. They had to order a storage device and still had the project completed in only a few days.The 2nd job was cleaning a very infected laptop. 3 days and the Gadget Guys had her cleaned up and running smoothly. They even installed a free anti-virus program.I am so glad that Gadget Guys are there when I need to save time. I'll take it to them instead of wasting so much time trying to 'figure it out' on my own...
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June 2023 by Lawrence W.
Good, quick, reliable service. My go to computer place. This is the place to go for all my computer issue. Wayne is easy to contact and makes sure he provides the best service.
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May 2023 by Mario Mangas
Wayne failed twice to come to a client's office on two scheduled appointments. After he did visit the office he was unresponsive for over a week then calls me with an attitude that he couldn't get ahold of me, had the wrong number that I correct him on before. Then asks if I still want the estimate and I told him we've already been waiting a week that you were supposed to send it. Rudely hangs up. Wayne the only time you're worth is the few seconds that it took to write this.
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January 2023 by Christian Minter
Great customer service! I brought in my Lenovo laptop because it would not turn on. Within 48 hours, the laptop was repaired and ready for pick up. Great communication during repairs. Before any work was done, I received a phone call from Wayne to let me know what was wrong, how much it would cost, and when work would be complete. I was able to test the laptop in the store to make sure it was working and also received a 30-day warranty. I highly recommend for your computer repair needs.
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October 2022 by Katrina Allen
Everything was amazing. Customer service, quality of work performed on my computer, even the purchase of my son's used computer was smooth and simple. Great pricing too. This is the place to go if you need your computer or laptop worked on, they can handle it. Wayne and his staff are amazing. I am only using these Gadget Guys for my tech needs! Thank y'all again!
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September 2022 by Clarence P.
I took my Apple MacBook in because it was acting strange. I left a $50 deposit. Two weeks later I picked it up because Wayne couldn't find the problem. I didn't get my deposit back because he said that he had done testing and had spent time on it. When I got it home and checked the "history" it showed that it hadn't been started since I took it in. He may be ok on mechanical repairs but he doesn't know Apple. Now I question what he did other than take my $50.
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July 2022 by CarlosZilla
I had an absolutely horrible experience. The short story - it took them 2 months to "fix" my macbook and in the end they still messed the motherboard up so it's now ruined - paperweight. The long story - I took my 2015 macbook air here because it wasn't turning on/water damage. Apparently they don't service macbooks here (or at least the 2015 version??) so they sent it to Florida. The Florida people took their sweet time - they would order the pieces needed to fix and would take weeks to do it. Wayne barely kept me in touch, I had a schedule where I could call once each Friday for an update. They "fixed" it one month later so I went in the store... wasn't turning on.... so it had to be sent to Florida again. Are you mad for me yet? So ANOTHER month passes for them to "fix it". Wayne is kind enough to give me a $30 discount (which he switches to $25). Anyways, at the store it turns on. Week and a half goes by... IT TURNS OFF AGAIN. At this point I do a chargeback on my credit card and decide to take it somewhere else... they find that whoever previously fixed it didn't close up the motherboard correctly and effectively fried it (I believe that's what he said but I'll find out today and update if it's different). Changing the motherboard would cost $450 so it wouldn't be worth it for a 2015 macbook. So they ruined my laptop. I'll buy another one, but not before I gave "The Gadget Guys" a bad review.
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March 2022 by Garry Taylor
My wife and I own an HP ALL IN ONE desktop that started to constantly glitched and on for no reason. Thinking that the Geek people at Best Buy was the answer to our issues. They took about two weeks to fix what i thought was the problem. They really acted like they was doing us a favor and that costed $300.00. When we got our back it seemed to work OK long enough for the warranty to run out. Best Buy don't even consider all the money you spent over the years and wanted to charge another $300.00 thinking that they have a monopoly on computer repair. Went on the internet and found the Gadget Guys. Within a week, he traced to problem back to us downloading Windows 11 that was the cause of our problem that cost less than half of what I paid Geek Squad (I will never give them my business again. He will be getting all of our computer bu5 with from now on!!
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March 2022 by marcus rochester
I contacted the representative Wayne about data transfer late on Friday and was informed he would have ready by 5pm and if I could not pick up then then on next day. That day Saturday not a normal day to be open but I was able to pick the laptop. He was professional in my initial contact and my expectations were met. Well done
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March 2022 by Donald Bell
Gadget Guys has been my goto computer company for at least 3 years. Wayne set up my server, replaced my office computers, laptops etc. He services hardware and keeps us safe from viruses and cyber problems!! He is a small business answer to all computer needs for a reasonable cost. Call Wayne and Renee!!
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February 2022 by Los R.
I had an absolutely horrible experience. The short story - it took them 2 months to "fix" my macbook and in the end they still messed something else up - the motherboard, so it's now ruined - paperweight. The long story - I took my 2015 macbook air here because it wasn't turning on/water damage. Apparently they don't service macbooks here (or at least the 2015 version??) so they sent it to Florida. The Florida people took their sweet time - they would order the pieces needed to fix (understandable) but would take weeks to do it. Wayne barely kept me in touch, I had a schedule where I could call once each Friday for an update. They "fixed" it one month later so I went in the store... it still wasn't turning on.... so it had to be sent to Florida again. Are you mad for me yet? So ANOTHER month passes for them to "fix it". Wayne is kind enough to give me a $30 discount through the phone (which he later switches to $25.. but why argue over $5). Anyways, at the store it turns on. Week and a half goes by... IT TURNS OFF AGAIN. At this point I do a chargeback on my credit card because they clearly don't know what they're doing and decide to take it somewhere else... they find that whoever previously fixed it didn't close up the motherboard correctly and effectively fried it (I believe that's what he said but I'll find out today and update if it's different). Changing the motherboard would cost $450 so it wouldn't be worth it for a 2015 macbook. So "The Gadget Guys" ruined my laptop. I'll have to buy another laptop, but not before I left them this bad review.
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August 2021 by Almira Robinson
I was highly satisfied. Wayne got in touch with me in a timely manner. I was given a quote, and he was honest about the time frame of getting back to me. The deposit is reasonable. I was called back in each step - what was wrong, if I wanted it repaired and when it should be ready. The price was reasonable and the customer service was great. I was nervous about putting my computer in the shop. Wayne made me quite comfortable that it was okay to leave it. I appreciated that comfort. I would recommend this shop for your computer repair.
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July 2021 by i .candy
Excellent customer service! The owner, Wayne, is very nice. My pc got fixed promptly! I will definitely keep them in mind whenever I have problems!
