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February 2024 by Stephanie Green
T took great care of me, highly recommended!
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February 2024 by Johnny Bolyard
Very helpful! Would recommend this location!
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February 2024 by GYE NYAME
This AT&T is the absolute best. I've had a phone issue for the past week and a half. my phone kept on saying I was not registering the network, I called Samsung technical support twice, I called AT&T technical support twice, and I went to 2 different AT&T local stores in Hagerstown and none of these people could fix my phone. I came to this AT&T in Frederick Brian this young man has patience he took his time and within 15 minutes he did what all these people cannot do in the last week and a half. They tried to get me to buy a new phone which was not the issue so Brian thank you I truly appreciate you.
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January 2024 by Susan Justiniano
I had the pleasure to work with the store manager “T” at route 40 ATT store and it was absolutely outstanding. He answer all my questions and resolved my concerns efficiently! Great Customer Service! Thank you!
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January 2024 by Gloria bohacek
T did a wonderful job fixing my phone and taking care of me!
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January 2024 by Daphnie Freeman
The MD store rep Luis did an amazing job, he was very helpful and patient. He called the corporate office and spoke with Melissa who had to resolve issues with the order. She did great as well. They are very professional workers for your company.
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January 2024 by WT
Unreasonably fast paced, extremely negligible, rude and poor customer service, these people don’t know what they are doing. Do not come here!!
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January 2024 by Kimberly Chen
I went into this location on Rt. 40 in Frederick for assistance twice. Once several months ago to get my daughter a new phone and then again yesterday to do the same for my 82 year old mom. BOTH times the staff was friendly, kind, professional and very patient with me.Why this was extremely important to me: I lost my husband at the end of last year after a very hard battle with cancer. For the 20+ years we were together he always took care of getting our new phones. So adding this job to my list of things I had and have to do was hard, BUT you guys made it so very easy. I can never thank you enough for that!I will go to Rt. 40 AT & T every time!Thank you again and happy holidays! Kim Chen & Family
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January 2024 by katie medley
Went in last Saturday to look and buy a phone. Service person mumbled and would give me no choices. His heat was not in the mood to help me. My daughter wanted me to brush it off but I couldn’t do it. We left. I’m going to try again later this week in hopes he is working another shift.I wish I got a name.
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November 2023 by Stefanie Sanchez
Needed some updates to our phones. “T” Taylor and his staff provided fast and friendly services for all our needs. Highly recommend!!! We left super happy. ?
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November 2023 by Armitta N
I have been in this location for getting a service a couple times , but they always they have an excuse to send me to the different locations. The staff only they sit and they talk about out side the work.Unfortunately who is the manager or supervisor of this location dose not do the great job about customer service. This was my last time I have been in this location. I definitely not recommend to get customers service in this location.
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November 2023 by Harold Snyder
I called shortly before I went down to the store to make sure they had the model and color of phone that I was interested in. When I arrive there, they did not have it and so I can only assume that the person didn’t bother to go and look in the back to make sure that it was there before I made the drive down there And basically wasted at least 30 minutes of my day
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November 2023 by Delanne Woodall
The worker was fabulous. She helped us and willing to communicate with us.
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September 2023 by Todd Hensley
Only issue as a new bring your own was an Asurion equipment add on that escaped my notice17$/mos. They are an authorized resellers -V- a corporate store.
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August 2023 by yuvi hurtado
Michael Galua was so patient with us. He went above and beyond to help us out! He stayed after hours, even after everyone else left! Great personality even though it took us 2+ hours he did everything with a smile on his face.
