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November 2023 by Jayne Gardner
I only needed a couple of things. They had great black Friday sales.
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November 2023 by Emily Rivas
I did not know this place was Here! Good prices. But they need more employees
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November 2023 by harvey jewell
Very clean and very nice people, great place to shop
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July 2023 by martinez jones
Always has something you and use or need a great store staff short but on top of the customer keeping us happy.You are missing Handicapped carts the store is to big to walk around if dis abledThink about you will have more customers.
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July 2023 by Sabrina Ray
I've bought furniture from Big Lots in Frederick a few years ago and wasn't a issue. So I decided to buy a mattress and box spring yesterday just to find out today it was the wrong size. I called twice and spoke to Alexis who told me to bring it back and they would take care of it. Upon arriving to the store Alexis proceed to tell me she didn't know it was that mattress also. I told her yes you did I spoke to you twice. She argued and then said well if it's not in the plastic we can't take it back and walks away. The cashier says, "Oh this is leased and I don't know how to do it." He went for help and came back to tell me the store manager Kelli Meyers said I would have to end the lease and reapply. I asked to speak to her and asked why was I told it would be taken care of and not. She raised her voice and argued with me the whole time. I returned the items and ended my lease. She said Alexis didn't know it was leased and I said she never asked! I'll never step foot there and will make sure my family and friends don't either. I will also be calling the corporate office on Monday! Unacceptable customer service!!
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June 2023 by B J
I went to Big Lots looking for an indoor/outdoor rug. It was my mistake not to have looked earlier. Their stock was dismal. However, I did enjoy shopping the food aisles.
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June 2023 by Space64Mo 3.0
tyler is so amazing, he helped me find things i was having trouble with and he is really nice towards me when we were talking to each other
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June 2023 by JOSEPH KORANTENG
Great customer service with good prices for items
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April 2023 by Randi Said It
Marion was awesome! She helped my daughter when my daughter purchased a sectional their last weekend. Thank you.
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April 2023 by Keisha Tulloch
Not bad. A little pricy but cheaper than surrounding grocery stores
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March 2023 by Ashley Gilles
Larger than the Hagerstown location. Inventory well stocked and organized. Prices not necessarily lower than anywhere else. Some beautiful and well made furniture pieces. Adequate parking. Registers were staffed. No complaints.
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March 2023 by Brandon Barna
Clean Store, not cluttered, wide aisles, friendly staff, large parking lot.
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February 2023 by Lisa G.
Lots of great stuff! From kitchen to lawn. Great prices too! Love the summer decor. Have bought 2 outdoor table sets!
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January 2023 by Mary M.
Furniture is not durable and will not last long if you have pets and children. We purchased a sofa here, hauled it home and attached the rubber legs with difficultly. Within months the sofa was ripped at the seams and now has exposed stuffing on the seat cushions and plush back area. Pets and toddlers love hiding inside the large gaping tears in the plush sofa seat backs. We have since purchased a sofa cover to hide the unsightly damage to that poor quality piece of furniture and to keep kids and pets from nesting inside the large holes. Big lots used to be a go to for our family but it is now our last choice for discount shopping since more better quality options are available in our area.
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January 2023 by Joy Pryor
Very neat and tidy. I'm not a fan of the location. It's not well lit and sits far from the road. I'm also not a fan of the quality of the furniture. It's changed dramatically. I purchased a queen sleigh bedroom set from Big Lots in San Antonio, Texas, in 2003! I still have it, and it's in great condition. It's heavy and durable. I haven't found anything else like it in their stores since that purchase.