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January 2024 by Cody Radcliff
Slowest and most awkward service I’ve ever had. The kid working moved like a snail. It took 20 mins to get one item. He handed me a to go pint with ice cream all over the container and it gushing out the lid. Got home to find out he didn’t even fill it up the entire way so I paid $7 for a NOT full pint. And the ice cream tasted like soap.First time going, and it will be my last.
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December 2023 by Jesus De Maria
What was up with that employee on Monday night?!That….HOW ARE YOU?Really good ice cream, poor service.
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November 2023 by Alpha
We've been going to this Bruster's location for years without issue, but recently the customer service was very poor, so it's not worth it anymore for us to visit this location. When the customer service is so poor, the quality of the ice cream becomes irrelevant. The staff here needs serious training on customer service. I'm glad we found another ice cream spot that has good customer service - we'll be taking our business there from now on!
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November 2023 by Melinda Holloway
I got a small scoop of ice cream in a cup, that tasted good, but was so small for what I paid for it and it was whipped full of air. There was hardly anything to it. I think I’ll go somewhere else when I want ice cream and get a little more value for my money.
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November 2023 by Michele Baldwin
Great flavor selection and awesome customer service!
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October 2023 by Kimball W.
I used to go there regularly now with the new ownership I will not go again . Prices very expensive service is slow and poor . Evidently the ownership doesn't care . My recommendation is to go to Ripley's which has much better ice cream and twice as good as service .
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October 2023 by Lisa Pettit
Visiting from Toronto and decided to give it a try while driving by. Some of the best ice cream we have ever had! Even had to make a second trip before our drive back to Canada.
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October 2023 by Ernesto Mendiola
The words custumer service in the frederick md, manger special working at 7:00pm on thursday 10/6/2023 he got actitud very bad, why came to work if you act like that to customer, you need more training, and work maybe like a diswasher so you can love your job more, i never caming to this place in my live and i will let my friends do the same???
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October 2023 by Nelson Torres
it was cool and got a free sundae for my dog ?
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August 2023 by Tyler Schmidt
Graham Golden station with waffle cone. Service was great!
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August 2023 by Biff
Really good chocolate raspberry but the coffee was so so. Expensive
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August 2023 by Khan Haroon
This place makes best pistachio ice cream I have tried around the world
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August 2023 by Santhosh Abraham
I have been here twice and ordered a waffle cone and cup with two different flavors on both occasions. My experience has been horrible. They served melted ice cream in a waffle cone and the lady apologized saying “it’s slightly melted”. I should not have accepted it, it was a mess. The second time they served melted ice cream in a cup and thankfully I have a pic. This time the attitude was like “seriously? You came back again for melted ice cream?”
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July 2023 by Robert Harley
Great ice cream. The team could use some training. The store needs some serious cleaning. A power washer for the front and the side. The benches oit front could use a cleaning as well. The gutter drains constantly on the side and could use a redirect. They did add some new clean benches in the rear. All in all, great ice cream but poor presentation.
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July 2023 by Kristen Schroyer
Yummy ice cream, shakes and sundaes.So many flavor combinations to choose from. Hands down my favorite ice cream spot in Frederick.
