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April 2024 by Paul DeLameter
Couldn’t care less attitude, whole cre more interested in shutting down more than an hour before closing ona Saturday night.
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April 2024 by ariana
No! Just no! go somewhere else! immediately felt rushed when it was my turn to order, the crew was messy and they skimped on the food! imagine micro spoon scoops into our bowls. they didn’t even try to provide a nice environment. wouldn’t go again.
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April 2024 by Alex Flynn
If I could give less stars, I would. I am an avid lover of Chipotle’s food, but did not enjoy any part of my experience at this location. Firstly, the portions were very lacking but as someone who doesn’t usually finish a whole bowl, that wasn’t a main issue. For me the main issue was the fact that there were nearly 20 people in the line held up by a faulty system. I was right behind the person being held up and just felt that there was a very sour attitude from the employees. They were impatient, and asked any customer paying with card to step aside and place an online order while our food was sitting there getting cold. Afterwards, I witnessed one of the same employees spraying the stores cleaning solution on the drink and utensil’s area. With no regard for where these chemicals ended up, she sprayed next to the bassinets of forks and knives, and right under the area where drinks pour out from. She even got the chemicals on my arm while I was getting my drink. Definitely won’t be coming back and I suggest you don’t either.
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April 2024 by Baboucarr Joof
Worst customer service I have ever experienced! Used to love chipotle this place made me hate it
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April 2024 by MELISSA
Went to this location tonight and they were cleaning up the lady took my order and she had a rag with a bucket of water on the food bar area and she put my tortilla on top on the dirty rag ! And tried to move it like it was okay and still tried to take my order ! I left ! Ridiculous smh I can’t imagine what they do when nobody is watching !
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April 2024 by Monica Semler
I would never go back to this place Management is the worse.
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April 2024 by Bill Costlow
Good, fresh food, portions are large. Expect to pay around $15/person.
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April 2024 by The J-Crew
I don't know what it is about this location but other than being slightly convenient location it is horribly run. I try to avoid going to this location because every time we do, it's dirty and the staff aren't very professional. Tonight was no exception! The staff misunderstands our order, they aren't friendly, professional or very helpful, they had run out of chips, forks and napkins and charged for a side of lettuce, every table was dirty, the floor was a mess and the trash was overflowing. When asked if they could clean off a table for us to sit at, the staff gave attitude and said they were busy but did come out to clean the tables and in the process she noticed the trash and emptied it. When asked about the charge she said I'd have to talk to a manager but they had already left for the night. Thankfully everyone in our party said 'at least the food is still good'. Why does this location have to be run so poorly?
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April 2024 by April Hill
Rude service
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April 2024 by Libby Knight
Don’t order the Barbacoa. they give you the most pathetic portion of meat. Don’t order guac either because they won’t fill the side cup full of guac. They leave massive gaps. Go to any other chipotle in the city, and it will be better. They’re very stingy with every portion, not just the expensive ones, but at least you can ask for more of the free stuff and barely get your money’s worth. It’s one of the worst chipotles I’ve ever been to, and I’ve been to chipotles all over the country. I’ll never be coming back. You know you guys can make more money if you’re more generous, right? Keep believing in lack and scarcity, and continue to receive it. What’s most disappointing is knowing that saying this won’t change anything because you obviously don’t care.
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April 2024 by Weiming Wang
Worst chipotle experience ever, just horrible service, I won't be going to chipotle for a while
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April 2024 by Connor Blake
Don't even think about ordering for pickup. Guaranteed they will mess something up. At least corporate will give coupons and credits on the app when this place messes up (which is almost every time)
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March 2024 by Isaiah Naylor
As far as the food goes... it's Chipotle, no issues there. The service at this location is absolutely GARBAGE though, focus is clearly placed on the in person orders over online orders.I've been doordashing in Frederick for over a year and I have always dreaded ANY orders that come out of this restaurant as every time I come here I see people walking into the store, getting their food and leaving before any employee even speaks to me.DO NOT ORDER ONLINE HERE, YOU WILL BE IN AND OUT MUCH FASTER GOING THROUGH THE LINE
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March 2024 by Alfredo C
Try to get their before 7:00pm. They tend to run out of steak.
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March 2024 by Perry Wiseman
Worst chipotle in the area. Poor customer service and argumentative. Worth the drive to other locations.
