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October 2023 by Minuet Miller
I would not recommend this company. My husband and I got married shortly before covid happened, and they expected their customers to brave that virus to come in and get their wedding rings checked in order to keep the in-house warranty valid. This is not all, however, my MIL wrote an honest review of this company after our final encounter with them and they continued to harass my husband, me, and her with calls to take the review down. This went on for several weeks until they finally rebuttled the honest review with lies and slander. This company has several negative reviews for profiling customers, and this isn't short of what they've done to us. They accused us of something we didn't do, that they have no proof of, and then had the audacity to reply to my MILs review in an attempt to save face. This is how they treat their customers. Buyer beware.
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October 2023 by Mary Ellen Miller
Something is seriously off with this business. My story is so bizarre as to be unbelievable. But I am not a bot and this really happened. My husband and I met up with our son and his family in Frederick and headed to this store to have our daughter-in-law's ring resized. They told us the ring was "extremely worn" (it's less than 4 yo) and gave us a price: $576. After a lot of haggling, Patty brought it down to $400. Before we left, my husband used their restroom. The toilet overflowed and he told them what happened. They reassured him and said the toilet was clogged. He apologized several times. The next day, colonial called my son and said my husband left their bathroom in such a state that their daughter was traumatized by cleaning it. They accused him of spreading stool on the walls (!), and said the ring was now going to cost $1,000 and their odd warranty was off the table. I was so upset that I couldn't sleep that night. Today I took the ring to my local jeweler and asked them to evaluate it. A couple prongs needed tightening and one diamond realigned. I asked for a second opinion. Same story. Price for small repairs and resizing: $265. No drama, and everything was transparent. Avoid Colonial Jewelers. I have no idea what is going on there, but it still haunts me and I can't make sense of it.
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October 2023 by Mary Ellen M.
Something is seriously off with this business. My story is so bizarre as to be unbelievable. But I am not a bot and this really happened. My husband and I met up with our son and his family in Frederick and headed to this store to have our daughter-in-law's ring resized. They told us the ring was "extremely worn" (it's less than 4 yo) and gave us a price: $576. After a lot of haggling, Patty brought it down to $400. Before we left, my husband used their restroom. The toilet overflowed and he told them what happened. They reassured him and said the toilet was clogged. He apologized several times. The next day, colonial called my son and said my husband left their bathroom in such a state that their daughter was traumatized by cleaning it. They accused him of spreading stool on the walls (!), and said the ring was now going to cost $1,000 and their odd warranty was off the table. I was so upset that I couldn't sleep that night. Today I took the ring to my local jeweler and asked them to evaluate it. A couple prongs needed tightening and one diamond realigned. I asked for a second opinion. Same story. Price for small repairs and resizing: $265. No drama, and everything was transparent. Avoid Colonial Jewelers. I have no idea what is going on there, but it still haunts me and I can't make sense of it.
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September 2023 by M S
Colonial Jewelers has provided me with amazing customer service and a beautiful redesigned wedding ring that I absolutely adore. All of the staff members I met made me feel welcome and valued with every interaction. They each were eager to answer questions and to help in in any way I requested. Throughout the custom redesign process, my sales associate Kayleigh was attentive, patient, caring, thorough, and warmly professional. She helped me find exactly the refreshing update I envisioned. I’m thrilled with every detail of the custom ring that was expertly created and crafted for me and I’m grateful to the designers, master jewelers and staff who contributed to my lovely Colonial Jewelers experience.
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September 2023 by Andrea W
I had a FANTASTIC experience with Colonial Jewelers. Jill and Kayleigh were so helpful in the design process for remounting my diamond, as well as selecting new eternity bands to match. I will never go anywhere else.
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August 2023 by Mary Kerns
Kayleigh on the Colonial team was an absolute delight to work with. She was professional, warm, patient, and so welcoming! She was also incredibly thoughtful in all of her interactions with my fiancé and I. I cannot say enough good things about her and the entire team. If you’re looking for an engagement ring, wedding band, or any other special jewelry pieces please go and see Kayleigh!XoxoMary & Steve
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August 2023 by Cindy Reeder
This is the second piece (ring) that Colonial Jewelers has designed using my diamonds and imagination. The 3-D renderings are the best way to see your vision become a reality, and the staff has always gone out of their way to listen. Thank you Kayleigh. Thank you Colonial Jewelers.
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August 2023 by Michael Myers
The team at Colonial is always so much fun to work with. From the start, you experience a welcoming atmosphere from very knowledgeable salespeople. Over the years they’ve taken care to learn about our preferences and even recently customized a piece that exceeded our expectations. They’ve cultivated a high level of trust, which keeps us coming back. Thank you!
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August 2023 by Brian Fagan
The staff have been very helpful through our whole process of customizing our rings!! Every time coming to the jewelry store everyone was very professional and friendly. A great way to start our new beginning as one.
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July 2023 by Mitchell L.
Best Jewler in Frederick. They offer competitive prices and team provides incredible service from the moment you step through the door.
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June 2023 by Noah Hartmark
Colonial was absolutely great throughout the entire process of me buying an engagement ring for my now fiancé (I was not the most decisive customer). Kayleigh walked me through the entire process and was always accommodating and supportive. I’d highly recommend Colonial Jewelers AND Kayleigh to anybody looking to buy Jewelry.
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June 2023 by Megan Herholtz
We love Colonial. My husband was able to take my Grandmothers diamond and put it on a newer modern band for my engagement ring. We then went and looked at wedding bands here and were greeted with champagne glasses and many coupons for local wedding vendors. Not to mention Laura is amazing to work with! We love it here and love the fact that we can go back for free cleanings anytime we would like. Highly recommend. Such nice staff and people.
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May 2023 by Ronald Claros
Extremely satisfied! The staff in this place is awesome. The diversity of products is remarkable. Lately, I've dealt with Ms. Susan for a few repairs; she was very respectful and friendly. She was very proactive and willing to offer assistance! Give this place a try and you will come out with a smile! Thank you, Colonial!
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May 2023 by Zachary Williams
Wow what a nice place! First time visiting, everyone was super helpful and kind! Savannah was absolutely awesome! She was able to find exactly what I came in looking for. Excellent customer service and such a smooth transaction. I think I found my preferred jeweler in Frederick from this point on! Thanks again for such a great experience!!
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April 2023 by Edaan Goldstein
I have been into Colonial Jewelers more than one! The team has tightened and secured my engagement ring, cleaned my pieces, and helped me pick out a beautiful wedding present for my best friend! Love this store and their friendly team members!