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November 2023 by Gary Cornwell
Tire salesman tried to be slick and sell me a more expensive tire, I like shopping at Costco but will not use their automotive services
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October 2023 by Kristen Ransone
Had an appointment, they advised my car would be ready in 90 minutes. After 90 minutes my car is still sitting in the parking lot.
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August 2023 by Justin Salas
Appointment at 9:30, vehicle still up on the lift at 11:50. Got to the desk at 9:25 and had a walk-in prioritized ahead of me. Was told it would be done in an hour and a half.
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July 2023 by Suz Z.
Costco Tire Center Frederick, MD team is AWESOME!Knowledgeable - Matt and PJ talked w me several times re: set of tires' replacement considerations, Michelin vs Bridgestone.They know their products and LISTEN to that which customer deems as priority. Matt, PJ, Danielle, & Garen (sp?) were helpful, efficient; these folks are BUSY!They don't miss a beat!I am satisfied COSTCO member and shareholder... keep up the great work, team!
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July 2023 by Divya
Good price on tires but poor work installing them. I ordered 4 new tires for my car to this Costco and also requested installation. Everything seemed fine. A month later I went to a local tire shop to get my front brake pads replaced. We found out that Costco had over-torqued all 5 lugs on one of my front tires and all 5 lugs snapped! If I had a flat before discovering this, I wouldn’t have been able to change the tire and had to call a tow truck. We went back to the Costco tire center to report this and they said to file an insurance claim which we did. We never heard anything from their insurance dept after filing. We will never get tires installed at Costco and would never recommend them to anyone.
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June 2023 by Daniel Choi
Always does a great job but expect to wait a while even with an appt.
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June 2023 by Pukar Patel
Costco tire center is awesome! Great service and excellent staff!
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April 2023 by Kay Kay
Thank you Frederick Costco Tire Center for being so understanding & patient. I had some wheel lock issues that needed to be taken care of before putting new tires & they were very kind/reassuring about it. I came back 2 weeks later & it was easy & quick!
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April 2023 by Carly Israel
Juan was incredible and so helpful. Thank goodness for you.
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March 2023 by John Street
Been a member since 2007. Had an issue with a tire a bought last year. I just hit 7000 miles and they said because I hadn’t rotated the tires the warranty was voided. Three different employees, 3 different answers. I’ve bought several sets of tires and never I repeat never had an issue. As it stands I’m out $300+. Waiting for the manager to return my call since the last employee didn’t want to get in the middle of it. So much for executive membership and warranty
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February 2023 by Julietta C.
Got tires for my Lexus GX for less than half the price that the dealership was charging, great service, I'd definitely recommend!
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February 2023 by Christopher Kelly
the warehouse manager in this location makes up the rules as he pleases corporate has literally none of the policies he decides to make up in his own mind.
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February 2023 by Sofia Bz
Sloppy work. Had 4 tires changed. Good tires for the money. However, service team didn't reattach a center cap; customer service found it and ran it out to me. Two others were only halfway on and needed a good kick. Needless to say, that first one fell off somewhere on the ride home. My car has had plenty of tire work over 13 years and this has never been an issue. Add another $20 for a new one. Tip: always do a walk-around!
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January 2023 by Linda N Doug Wishard
You can get anything you need at Costco. They have excellent sales staff working in just about every department. Their produce is fresh and I have never had a problem with any of their meats or bakery items. I would recommend Costco for all of your shopping needs. Now, if I could just get them to build one in Hagerstown, MD, it would make me VERY happy! I wouldn’t have to drive on the darn Interstate to get to one.
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November 2022 by Karen Smith
I was told I have to make an appointment. I did for 12:00. They still haven't taken my car in. Then why did I have to make the appointment???? Their tire center has definitely gone down hill.