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November 2023 by L. D. Cady
Customer reps at the Monocacy Blvd in Frederick Md site are awesome! Courteous, knowledgeable and professional! The text message/phone number however I think has been compromised! I recieved on the same strand of messages a thank you from a totally different company, saying “ Hi, thank you for choosing Monro as the destination of choice to care for your vehicle. We would like to hear feedback from your visit and request you review your experience. Reply YES to confirm your consent. Std msg & data rates may apply. Reply STOP to unsubscribe from further messages.” SO if I “stop” I will no longer Receive confirmation notice my cube smart Bill has been paid! This is a problem cube smart needs to look into!
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November 2023 by Mark Sigley
Overall awesome experience from the first contact to my regular interactions while accessing storage. The facility is brand new and exceptionally clean. Anna and Kristen are the best! They have both been very responsive to my concerns and needs in storing my RV. Every time I access the facility, I’m greeted with a smile and my first name. Who does THAT anymore! The rental process was simple and efficient. Could not be more pleased. Highly recommend!
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November 2023 by Buck Insley
Kristen was very helpful! She was able to get me the right size unit at half the price Public Storage was about to charge me for. Signing up was quick and easy. Super clean and actually climate controlled compared to other storage units.
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September 2023 by Nicole Trail
I've had a terrible experience with CubeSmart in Frederick. We reserved the largest unit with CubeSmart in April and specifically chose them due to the great customer reviews. After just a few months of renting with CubeSmart, we received a notification that they would be increasing our rent by ~25%, which is over $100 more per month. After calling the manager about this, they only offered a one time credit of the difference to our account, or they said we could downsize to a smaller unit, which isn't possible for us. BEWARE when renting a unit from CubeSmart. They have incredibly deceptive marketing tactics to secure you as a customer, and then they'll hit you with a significant rental increase shortly thereafter.
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September 2023 by Dante
This place is awesome. Staff is very accommodating and pleasant. Would recommend anyone choosing this storage facility for their personal belongings.
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September 2023 by jeramie chronopoulos
Kristen & Anna were super pleasant to deal with. From the moment I walked in the store, I was greeted with a smile, and felt very welcome. They handled my reservation quickly and made sure I was completely satisfied with the space that I rented.
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September 2023 by Shannon Tatman
The office staff are polite, knowledgeable and courteous. The facility is clean and secure. It was a easy, smooth process. My daughter attends college in Frederick and this was a great way to store her items over the summer.
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August 2023 by Susan Cook
Everything went smoothly with reserving a unit and moving in boxes into the secure building. Kristin was helpful in explaining the process and was so kind and pleasant asking if I need anything to just let her know. She clearly takes pride in her work. The location of this CubeSmart is very convenient and the building and surroundings are clean. The area for outdoor storage of boats, campers etc is very nice.
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August 2023 by Wendy Memel
We had been having a lot of bad luck on our trip to Frederick to haul our truck home to WV. The transmission had went out of our Avalanche and the trailer we brought was too small so we needed to temporarily park it. After calling several places, I called Cube Smart and was connected with Stephanie Johnson. She took the stress of the situation away! She was so friendly and informative! She went above and beyond to help us! The unit was just as she described we arrived. We would highly recommend CubeSmart! Thankyou Stephanie!
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June 2023 by Sunrise Automotive
Kristen made the experience exceptional. She went above and beyond the call of duty.
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June 2023 by Mr. P. Thomas
The staff was greeted me and explained everything to me. All of my questions were answered in a comprehensive manner. Kristen gave us a tour of the complex. They made our choices easy.
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June 2023 by Judith Parker
Excellent customer service. Was not sure what size unit and they were very helpful. Not pushing me into something I didn’t need.Thank you !
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June 2023 by Bill Lord
Kristen and Anna did a great job all around. Excellent customer service. Recommend.
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June 2023 by Annie Averill
We've have nothing but praises for the management team at this Frederick CubeSmart location. The facility is new, so it is very clean and well-maintained, but what made the rental experience phenomenal was Anna and Kristen's exceptional customer service. They have both gone out of their way to make the rental process a breeze and have continued to provide great communication and amazing service afterwards. I would highly recommend using this CubeSmart location for anyone needing to rent a storage facility in Frederick.
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May 2023 by Tracy Novak
Kristen and Anna were happy to help and made it very easy to rent a storage unit.
