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March 2025 by Kathy Juul
My medicaid wouldn't pay for my entire medicine. I asked them to give me what Medicaid could pay and told CVS I'd come back for the rest when I had the money. I called them today and they wouldn't refill the remainder of my prescription. They NEVER told me this part. Shame on you. Medicines are VERY important. Don't trust them and I will never use this CVS again. I give them no stars if I could.
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November 2024 by Suite Blooms and Designs
CVS had no available restroom. I spent over 2 hours here trying to get them to fill my prescription. They blamed it on the doctor. The doctor blamed them. No one would actually take action to fix the problem. I left without my meds. I’m done with this location.
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April 2024 by Kendra Shelton
I recently had the pleasure of experiencing exceptional customer service from Enoch. From the moment I entered the store, i didn’t get an acknowledgment from any staff members. Then Enoch came behind me and greeted me with warm smile and genuine eagerness to assist me. He patiently answered all my questions. I told him I love the flowers next to the register and he explained they were 50% off. What stood out the most was his attention to detail. Not only did he help me find what I was looking for, but they also took the time to ensure understood how to take care of the flowers effectively. I’ve never received this level of customer service before from a retailer that doesn't specialize in a certain product. Their professionalism and knowledge instilled confidence in my purchase decision. It's clear that customer satisfaction is a top priority for Enoch.
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March 2024 by fernanda Arrieta
If you have a pet please do not get their medications here. This CVS is not pet friendly when it comes to pet medication that are authorized by a doctor, even called if it’s called in. They lied about not being able to even if they did it prior. It’s really sad please stay away!!!!
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February 2024 by Steven Swift
Waited on hold for 2 hours just for them to pick up and hang up 3 seconds later
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February 2024 by Freedom Shaheer
Exceptional customer service.
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November 2023 by Alejandro Ruiz
It was easy and fast to complete my transaction, cashier was friendly
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October 2023 by Stephanie Moore
The pharmacy needs more staff- always encountering “the pharmacist is too busy to talk to you, they are giving flu shots”, long wait times- just was told expedited prescriptions are waiting an hour.
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August 2023 by FOX :]
Completely awful service. My grandmother requested 6 weeks worth of medication for her trip to Europe. They said it was fine a week ago. Today, however, they suddenly claim that she needs to call her doctor and reconfirm it, saying that she never spoke to the pharmacist (despite her remembering his face) and that they don’t have it ready.This is not the first time we’ve had issues, for over a year they’re had horrifically long wait times and it’s been a pain to get her prescriptions from them. Worst pharmacy in Frederick!!
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August 2023 by Sam
Terrible. If you want your life saving medicine to be late or want to sit on hold for an hour, then this is the place to go. When I’m on my way to the hospital I’ll make sure they know exactly why I couldn’t take my medicine.
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August 2023 by Gallery 4.
The head pharmacist who refuses to use her proper name is notorious in Frederick MD. She once through prescription drugs at a co-worker of mine and now she has placed a FALSE DOCTOR"S NOTE in my cvs file saying I'm addicted to a non-addictive but life saving inhaler... she regularly hangs up on people... she needs psychological help! One day this woman, who is clearly a malignant narcissist, is going to kill someone. Mark my words. CVS will become criminally negligent and have to pay a massive lawsuit.
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June 2023 by Angela Shipley
I love the CVS on 7th Street!!
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June 2023 by Pita
The worse customer service to include management.
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May 2023 by Justin Miller
Probably the worst pharmacy I have ever been to. Late prescriptions, no customer service, terrible communication. They will tell you your prescription is ready in ten minutes before making you wait 40. If you can go anywhere else for prescriptions, do it or you wil regret it.
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March 2023 by Cassie Harding
I have called twice in the past couple of days to see if my prescription was ready and both times the lady on the phone was extremely rude. I asked when she through it would be ready and she just said “maybe in the afternoon”.
