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January 2024 by Jenny W.
Was on the market for a new preowned car and saw that Darcars had one that had everything I was looking for, plus was reasonably priced. Kamisha, the sales consultant who I met with, was friendly and genuinely helpful, and the only reason this dealership gets any stars at all. Because after the pleasant initial meeting with Kamisha, another lady (sales manager?) came out to meet with us to discuss pricing, as in, pysch! The actual price for the car was $2000+ more than the list price, and that's not even counting taxes, registration, tags, you know, the actual fees we're required to pay. No, this lady somehow thought it was justified to charge us extra for the pre-sales maintenance done on the car, as well as their sales commission, and some other bogus fees I've never seen from other dealerships. Told her straight up I wasn't paying for any of that crap, and that if these "fees" are required for their dealership, they should've been part of the list price, and not do this bait and switch crap. She had the audacity to respond that because she was charging everyone for these fees, she couldn't remove them for me. Good to know that they're ripping everyone off equally right? Anyways, I ended up going to a different dealership that didn't play stupid games and got a car I liked even more at a better price. Tldr; Darcars is the definition of a sleazy dealership. Don't fall for their bait and switch tactics, they'll try to jack up the final price of the car with all sorts of bogus fees that you should not be paying!
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December 2023 by Michael O.
On the plus side they got the Sorento my wife wanted transferred from KIA in Laurel When Hagerstown and Winchester KIA could not. However, they just waste your time with Bologna procedures for hours. My delivery appointment to sign and drive was 5pm and it was 630pm before they had the paperwork ready, after having all day to be prepared. WORST of all Kia requires you download their creepy stalker tracking app as a condition of buying a car. It took me a day to figure out how to delete their crap app from my phone. Love the vehicle we got, a candy apple red 2023 Sorento prestige hybrid, drives as nice as any Mercedes Benz GLE with same options for 1/2 the MB price. Love KIA vehicles but every KIA dealer rapes you on service maintenance prices and buying is a preview of coming attractions if you die and go to hell. I felt terrible for the F&I woman, she's only 6 months in the car biz and way in over her head on paperwork doing a job most dealers won't let anyone with under 5 years car dealer experience do. Bottom line KIA makes great cars and their dumbest MBAs management class in America automotive industry make their dealerships operate like an out of control dumpster fire,
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January 2023 by David B.
This is the worst dealer I would never deal with them again. All they care about is the sale and that's about it. The KIA dealer near Tyson's is far better and customer obsessed. They fixed my problem with ease that this dealer would not. I leased a car from this one and it has been a night mare. I have bought a lot of cars and this one rates the worst - giving them a one star is to much
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August 2022 by Abu J.
They overcharge and add extra fees to the cars available on the lot. some of the cars are marked up to an excess of $5000+ . They clearly are attempting to take advantage of the consumers by price gouging. Their invoice price hasn't changed nor has the MSRP - they are just taking advantage
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August 2022 by Randi K.
Rating is strictly for their Service Department: my car had a recall fixed this week. Everyone in the office was friendly and I was greeted right away. They offer a shuttle or a nice waiting room filled with complimentary snacks and waters. They also had a charging station for cell phones / electronics- nice touch. I was told the service might take 1-2 hours and they updated me multiple times and were true to their original estimate.
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July 2022 by L P.
Very disappointed with my experience with the Finance Office. Uncommunicative and unresponsive after several attempts at contacting them through the dealership. Calls unreturned and poor customer service.
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July 2022 by Jeremy L.
I'm relenting on a 1-star review only because the administrative clerk is extraordinarily helpful and offers exceptional customer communication. Beyond her excellent service, if you can purchase your next new or used vehicle elsewhere, you should!! In addition to being repeatedly lied to by the sales manager, the credit manager refused to honor our agreed upon deal if I did not pay the sales person commission. As a business owner, it's always been my responsibility to pay my staff. Shame on you! Should the people with DARCARS read this review, I'm notifying you that a formal complaint has been filed with the Maryland DMV. Good luck with that.
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April 2022 by Tara B.
Their pricing online says one thing but when you get in the store you'll find that their prices are marked up substantially. We were looking for a Kia Carnival, when we got there for our so called appointment we found that the van was marked up 10k over MSRP. When we asked about it we were brushed off and told "you're not going to find any place without a mark up this high." We walked away and also found other dealerships that did not mark up as high as they did. A waste of 2.5 hours because they were behind and disorganized at that
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March 2022 by Dazy C.
I had an issue with my vehicle and after a misunderstanding (on my part) They were able to get me sorted. Just waiting for approval for my vehicle to be repaired under warranty.
