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December 2023 by Michael O.
On the plus side they got the Sorento my wife wanted transferred from KIA in Laurel When Hagerstown and Winchester KIA could not. However, they just waste your time with Bologna procedures for hours. My delivery appointment to sign and drive was 5pm and it was 630pm before they had the paperwork ready, after having all day to be prepared. WORST of all Kia requires you download their creepy stalker tracking app as a condition of buying a car. It took me a day to figure out how to delete their crap app from my phone. Love the vehicle we got, a candy apple red 2023 Sorento prestige hybrid, drives as nice as any Mercedes Benz GLE with same options for 1/2 the MB price. Love KIA vehicles but every KIA dealer rapes you on service maintenance prices and buying is a preview of coming attractions if you die and go to hell. I felt terrible for the F&I woman, she's only 6 months in the car biz and way in over her head on paperwork doing a job most dealers won't let anyone with under 5 years car dealer experience do. Bottom line KIA makes great cars and their dumbest MBAs management class in America automotive industry make their dealerships operate like an out of control dumpster fire,
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September 2023 by Ormond Curtis
This is the kind of service I wanted from King Kia. Jake provided me with some troubling news about my car but he did everything he could to help me.Thank you for continuing to value me as a customer.
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January 2023 by David B.
This is the worst dealer I would never deal with them again. All they care about is the sale and that's about it. The KIA dealer near Tyson's is far better and customer obsessed. They fixed my problem with ease that this dealer would not. I leased a car from this one and it has been a night mare.I have bought a lot of cars and this one rates the worst - giving them a one star is to much
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January 2023 by Edu C.
Excellent service, honest people! Brought my 2020 KIA Sedona here after a bad experience at KING KIA in Gaithersburg for a fuel pump and window motor replacement. Jena McKay was amazing! Called me every day to keep me posted. My car is running like new! I highly recommend!
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August 2022 by Abu J.
They overcharge and add extra fees to the cars available on the lot. some of the cars are marked up to an excess of $5000+ . They clearly are attempting to take advantage of the consumers by price gouging. Their invoice price hasn't changed nor has the MSRP - they are just taking advantage
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August 2022 by Randi K.
Rating is strictly for their Service Department: my car had a recall fixed this week. Everyone in the office was friendly and I was greeted right away. They offer a shuttle or a nice waiting room filled with complimentary snacks and waters. They also had a charging station for cell phones / electronics- nice touch. I was told the service might take 1-2 hours and they updated me multiple times and were true to their original estimate.
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July 2022 by L P.
Very disappointed with my experience with the Finance Office. Uncommunicative and unresponsive after several attempts at contacting them through the dealership. Calls unreturned and poor customer service.
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July 2022 by Jeremy L.
I'm relenting on a 1-star review only because the administrative clerk is extraordinarily helpful and offers exceptional customer communication. Beyond her excellent service, if you can purchase your next new or used vehicle elsewhere, you should!!In addition to being repeatedly lied to by the sales manager, the credit manager refused to honor our agreed upon deal if I did not pay the sales person commission. As a business owner, it's always been my responsibility to pay my staff. Shame on you! Should the people with DARCARS read this review, I'm notifying you that a formal complaint has been filed with the Maryland DMV. Good luck with that.
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April 2022 by Tara B.
Their pricing online says one thing but when you get in the store you'll find that their prices are marked up substantially. We were looking for a Kia Carnival, when we got there for our so called appointment we found that the van was marked up 10k over MSRP. When we asked about it we were brushed off and told "you're not going to find any place without a mark up this high." We walked away and also found other dealerships that did not mark up as high as they did. A waste of 2.5 hours because they were behind and disorganized at that
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February 2022 by Shawn G.
I'd like to provide an update to my initial review. While I do still feel like I was price gauged by being charged 14k over MSRP, the follow-up service to repair all of the issues we've had with our Kia has been top notch. They have gone above and beyond to try to make right all the things that have gone wrong with my Prestige. They have sent a driver 1 1/2 hours away 3 times to pick up my vehicle and provide me with a replacement vehicle so mine could be repaired. The WiFi was such an issue! I was about to give up on having WiFi in my vehicle, but Valery at Darcars Kia was determined to resolve this issue. She spent countless hours trying to make this right, and I truly appreciate. I now have functioning WiFi, fully functioning doors, and a repaired seat. All service issues have been resolved as of now.
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August 2021 by Chase J.
Upon responding the customer relations message here, I spoke to a very attentive staff member who listened to what had occurred and advised that she was going to escalate the matter to the corporate level. The staff member advised I would be contacted by a Manager. A short time later, I was contacted by the manager who was apologetic and advised that he would be taking steps to understand what occurred, and to change the environment at the used car sales department. The manager was candid, and provided a measure of relief that he would speak to all parties involved to ascertain what actionable corrections he has to take. I hung up feeling that the upside to this incident is that this will not occur to someone else, and that the experience will be a one-off incident going forward.
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February 2021 by Darren C.
THIS IS NOT A BUSINESS THAT IS TRUSTWORTHYI wish I could give them 0 stars. I just found out my KIA Optima's engine has a major flaw where it loses oil quickly and the check oil light doesn't come on. I was down 3 quarts of oil within 5,000 miles without knowing it. This dealership acted like they didn't know it was a problem and gave me the run around about how KIA would cover it under warranty. After a lot of research, I now understand that this isn't true and that KIA has not honored hundreds of Warranties (I'm sure it's more, I quit looking at complaints after a while).This dealership is NOT loyal and is making this my issue and not offering me any help in resolving it with KIA. They basically are blowing me off and acting like its not their issue. They also tried to take advantage of me and talk me into buying another KIA.They are trying to tell me that it is not their fault, and pointing their finger at KIA. BUT, they knew this was an issue with my car and sold it to me anyway. They gave me an additional slap in the face by offering me $1,000 for my car.This is my fourth KIA from this dealership, I would have thought they would have assisted me in getting my warranty honored.I won't buy another KIA and I definitely won't buy from DARCARS.I'm a business owner, and I would never treat my clients like this and wouldn't even consider selling faulty products. When it does happen, I fix the issue and don't blame my suppliers. My goal is to have happy clients.
