Downtown Piano Works

Most Recent Comments

• March 2024 by Adam B.
  I put a deposit down on a Clavinova 775. Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!
• December 2023 by Kathy Hock
  I highly recommend Downtown Piano Works. I learned of Dan and Theresa through my daughter and son in law when they purchased a Yamaha CLP 745 for their daughters. I haven’t had a piano in many years and after playing their piano, I decided I wanted one too! We went to their store on Saturday, bought the piano, and it was shipped to Coudersport Pa the following Tuesday and arrived at our home on Wednesday! Dan informed me when it was shipped and was out for delivery. He sent a helpful video on assembling it.
• December 2023 by Jillian Minerva
  It was a pleasure to purchase our piano from Dan and Theresa! They were so helpful (and patient!) throughout the process and made sure we got just what we were looking for. They didn't put pressure on us and let us take our time deciding. When another model came back in stock, they were kind enough to notify us and send photos so we could make an informed decision. (We are so glad they did because it was exactly what we wanted!) This is our first Yamaha piano and we are thrilled with it. We highly recommend Downtown Piano Works!
• December 2023 by Christine Cole
  Excellent experience purchasing our new piano! The owners are very knowledgeable. Theresa knew every piano in the store and was able to recommend one that met our family’s needs. Dan was very responsive to all of our texts and questions regarding the purchase. The delivery team was wonderful—very communicative, professional, and prompt. We had our piano within a few days of purchase. Highly recommend Downtown Piano Works!
• December 2023 by Ashkan Ferdosian
  I recently purchased a piano from Downtown Piano and I am extremely satisfied with their service. The staff provided excellent customer service, guiding me through the entire process. They were honest and I got the best price compared to other stores I visited.The delivery was impressively fast, ensuring I could start playing right away. I highly recommend Downtown Piano for their exceptional service, honesty, competitive prices, and quick delivery.
• December 2023 by Frances Roberts
  I played the piano seriously as a child and teenager but have played very rarely as an adult. I'll be an empty nester next fall, so I've decided to take up the instrument again. First step was to buy a piano. I chose to purchase a Yamaha U1 piano from Downtown Piano Works. The experience has been very positive, and my beautiful piano was delivered today. I'm thrilled. I can't wait to get started playing again. A big thank you to Teresa and Dan who were great every step of the way, and I'd highly recommend this company to others who are in the market for a piano!
• October 2023 by Rachel
  I had a superb experience purchasing my Yamaha U1 piano with Downtown Piano Works. Theresa explained thoroughly the difference between many options and guided me throughout the process. I was so glad I found them and I highly recommend anyone who is interested in buying piano. My U1 looks beautiful and sounds phenomenal. Thank you!
• October 2023 by Edwin Espejo
  I have nothing but praise for Downtown Piano Works. The owners (Dan & Theresa) that run and operate the store are wonderful to deal with. They are patient, understanding and will work with you to find the right piano no matter how long it takes. Great customer service. There's no other store that I would go to. If I can only give them 10 stars I would.
• September 2023 by Chris Emkey
  Dan and Theresa could not possibly be more knowledgeable, helpful, and transparent in the process of buying a piano. I spoke with several stores in my search, and Downtown Piano Works had the best prices by a wide margin - in addition to delivering a piano in under two months that other dealers had a 2+ year wait time on. The owners personally meet with you in the store by appointment and make no effort to upsell, only to find you the best possible match within your budget. Additionally, their communication is off the charts. I felt extremely well informed at every step of the shipping and delivery process, and Dan continued to check in and communicate about the delivery itself and the provided tuning/checkup service the following week. I have already recommended this store to many musician friends, students, and colleagues, and will continue to do so without hesitation.
• September 2023 by Matt Chingos
  I had a great experience buying a new Yamaha N1X from Downtown Piano Works, which is the piano store that my piano teacher recommends to all of his students. The N1X model was back ordered everywhere and I had given up on ever getting one from another company after months of waiting and little communication. Dan explained the preferred relationship that Downtown Piano Works has with Yamaha, and estimated how long it would take to get a N1X from Japan to them then delivered to me. Dan's estimate was spot on, and he communicated at each step of the process to keep me updated. Delivery was completed quickly and efficiently. And on top of all that, I saved over $1000 both because Downtown's price was lower than their competitors and because they don't charge sales tax on pianos delivered to DC. I won't be shopping anywhere else for a new piano in the future!
• September 2023 by C Chen
  I recently purchased a Yamaha U1 from Downtown Piano Works, and I couldn't be happier with my experience. Not only did I find a fantastic instrument that offers great value for the price, but the entire process, from purchase to delivery, was amazingly smooth. Dan's commitment to exceptional customer service truly stood out. Throughout the entire journey, he kept me informed at every step, ensuring that I was well-informed and comfortable with the progress. His dedication to taking care of his customers was evident, and it made my piano purchase a truly delightful and worry-free experience. I highly recommend Downtown Piano Works to anyone in search of both quality pianos and top-notch customer service.
• September 2023 by Music J
  Downtown Piano Works is definitely the place to go to when it comes to buying a piano! Dan and Theresa were very nice and professional. Theresa was very knowledgeable and helpful to recommend me the right piano that will match our need. Dan kept us informed and checked on me soon after the piano was delivered. They have a lot of different pianos for us to try and we were never rushed or pressured during our visit. We were very happy with our purchase and will strongly recommend everyone to come to Downtown Piano Works to get the piano they will love!A side story that happened was we first received our CSP150 with some of the piano keys not having the same height as the others. We called Dan and Theresa soon after we found out the problem, that's a Sunday morning, and after we talked to them, they immediately scheduled an replacement for me. The piano movers came with another brand-new CSP150 to us and took the one we had away on Tuesday. Soon after the new piano was delivered, Dan and Theresa texted us to make sure everything was good and we were happy with the piano. On Friday, they checked on us again to triple check that we were still satisfied with the piano and everything was good. We really appreciate Dan and Theresa being so helpful and considerate. This is the best purchase experience we have ever had. I highly recommend Downtown Piano Works! If we ever want to upgrade or purchase another piano, this will be the company that we will go to!
• September 2023 by Geoffrey Kannan
  Buying a piano is a big decision, and surprisingly complex. Dan at Downtown Piano Works made everything as easy as it could be. They came recommended from our piano teacher, and we're so glad that we were able to purchase a piano from them. I was most impressed with the ease of everything - I can see how the volume that they do works to the advantage of the buyer. Everything from getting the model right to financing to delivery was just about as seamless as it could get. I'm glad to have Dan and Teresa as our instrument partners for a long time to come.
• August 2023 by XIANGYANG ZHANG
  I recently visited here and bought a brand new Yamaha U1 piano for my daughter. The customer service was amazing. Their introduction and demo brought me confidence for choosing a high quality Yamaha piano. The delivery was less than 10 days and everything was perfect. The tuning was scheduled smoothly. Our family is enjoying it. Highly recommend here if you would like to buy Yamaha Piano.
• August 2023 by Amber Morgan
  My piano teacher told me I shouldn’t buy a piano anywhere else, and I had a wonderful experience buying my first piano here! I was nervous since I’m a new piano student and didn’t know anything about pianos, but my teacher told me I should have one at home before I started lessons. Theresa is so passionate about pianos and took the time to show me how they work, the differences in the different kinds of pianos, and how the digital piano reproduced genuine sound. They even unboxed one they didn’t have on the floor that day because they thought it was the best fit for me and wanted to show me how it worked. They were very respectful of our humble budget and only showed us pianos we could afford. It was a great price and included delivery and assembly, which made it a breeze. They also followed up later that day to make sure delivery went well, which we appreciated.