-
November 2023 by Shannon Thomas
This storage facility is top notch, very clean and the employees are very friendly. I mainly deal with Jenn, she’s always very nice when I come in and makes sure I’m taken care of. Highly recommend!
-
November 2023 by Tyrin Epps
Ms. Jenn the property manager is extremely nice, and will go above and beyond to help you through any issue! This space is clean and has easy access to and from storage units, and there are multiple moving carts for people to use.
-
November 2023 by Brian Boyer
Jenn is an absolute joy to work with as we juggle having multiple storage units for business use. The facility is always very well kept with easy access.
-
September 2023 by Videesh G
Great place to store your personal stuff..Jenn The Property Manager has been very helpful throughout the process.Patient and addressed our needs quickly.The best Representative to go to.
-
August 2023 by Damon Penn
Tracy made our experience a pleasant one. She was very knowledgeable and her energy was positive and infectious. I was a little apprehensive on spending a lot of money on a unit but she gave us options that suited our needs and we ended up getting one for a reasonable price through the promotions. Fantastic customer service!
-
August 2023 by Amy Pearre
Jen was so helpful and friendly when we got our storage unit! She made the process super easy and is always there to answer any questions we may have. I highly recommend this Public Storage!!
-
July 2023 by Sarah B
This is a great storage place - we lost a key, had tons of questions and needed help a couple times with a complicated move and Jenn and Shamair were so helpful and patient. Problems were solved quickly and with a smile. I really appreciated that someone was always there when we needed them, the reception area was clean and COOL and had clean restrooms and plenty of supplies to lend or sell. We would definitely use them again! This is the Public Storage on Grove Road, Frederick.
-
July 2023 by Alan Halton
By far the best experience I’ve had with a storage service. Jenn and all of the staff there are always extremely helpful and courteous. Yes the rates are high, but I’ll sacrifice price for service any day. Especially when it comes to my belongings. These folks understood the assignment! Will always recommend!
-
July 2023 by Loryn Taylor
Jenn and Tracy were extremely helpful. This was the first time I’ve ever used storage and they made my experience seamless. We were given a tour of the facility and were able to see the different storage size options. They explained the billing, app, access and how everything works. Great customer service is super important to me and my wife and they provided top notch 5 star service.
-
July 2023 by J Brown
Thanks Jenn (Property Manager) for the great professional service you gave us while we had our items in storage for 1 year. She helped us find another space while there and she was always so willing to answer all questions. She always asked about our fur baby. I highly recommend Public Storage and Jenn is definitely an asset to the company.
-
July 2023 by Alecia Taylor
Jenn and Tracy are absolutely amazing ! My wife and I came in looking for a storage unit, Jenn took her time walked us through the facility .She answered all of questions as we never felt rushed . Tracy was also very helpful with getting us set up on the app . This is also the cleanest storage facility we have seen by far. We are happy to store my belongings there and can be assured they will be kept under great protection . Climate control , great prices and professional staff .
-
July 2023 by Kenyetta Cooper
Great location. Clean units and building. Jenn is amazing! She is very accommodating, courteous, and went out of her way to help me! Great and timely customer service! Thank you, Jenn!!
-
June 2023 by Trish Kelly
I am so impressed with the friendly, helpful and professional people that work at this location. They are extremely knowledgeable about their jobs and really care about and are oriented to true customer service. I really can’t say enough good things about Tracy, Zack and Jenn. They’re just great!
-
June 2023 by Elaine Mitchell
I just rented my storage facility. I was so impressed with how clean and easy to access the facility is. Jen was also extremely helpful answering all my questions and helping me figure out the size. Her recommendation was spot on as everything fit perfectly with a little bit of room to spare. I met Jen face to face today and she was extremely kind as well as filling me in on security features at this location. I’m so glad I choose Grove Road as I was not able to visit prior to my move date.
-
June 2023 by Red Bird (Red Bird)
Once again, I am extremely pleased and impressed with my experience with this PS location.I reserved a unit online when I realized I needed to upgrade to a larger unit and Jenn followed up right away with additional information, suggestions and guidance. She even left a note for Tracy to address my visit the following day. Tracy was already prepared and ready to help when I showed up. She was so very helpful, friendly and knowledgeable on the process, unit options, etc., that she made it an easy and pleasant process.Both Tracy and Jenn go above and beyond for their customers, which is not typical in these times, so I truly appreciate them both. Excellent employees!!Thank you Ladies and God bless you!
