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January 2026 by Allie Floyd
I had an amazing experience with Bruce. He made sure I knew everything from the start. He took the time to make sure I was comfortable with how much I was going to spend. I will forever get my cars from Fitzgerald and worked on here as well. If you’re looking for a car, please go see Bruce. He will take great care of you.
Btw, I’m loving my 2023 Chevrolet Malibu. It’s perfect.
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January 2026 by Phyllis Dogan
I want to thank the team at Fitzgerald for the professionalism, politeness and great service during my recent car repair. The body work completed in a timely manner and the work looks great. This is why I continue to trust you with my service.
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January 2026 by dianne arledge
Considering I hit an eight point buck at 50 mph my equinox looked totaled but it wasn’t. Fitz. Did an amazing job with a laundry list of repairs and replacement parts my car looks brand new and they even touched up a dig in the side driver door that was done by my mailbox. I will def. Use this company again. Communication was excellent as well.
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January 2026 by John Zarou
Christine at the front desk was very nice informative and was very professional but Jennifer the estimator went above and beyond her work to make this project go through well much appreciated will definitely send anybody to Fitzgerald and see Jennifer personally
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December 2025 by Jonathan Thompson
Great shop, friendly staff, excellent communication! The updates via text bring peace of mind, no worries about calling for updates or how things are progressing.
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December 2025 by Anthony Wingfield
So it has been a year since I took my Cadillac CT4 Blackwing here after it was involved in a wreck. While this place is affiliated with the Fitzgerald dealerships here with Frederick you expect to get a OEM quality feel. The employees were very attentive to my needs when I called they picked up I give them that. But after the year I’ve came to the conclusion that there was so many minor misses whether it be bolting my seats back into place or simply snapping plastics where they should go all the way to still seeing damaged parts on my vehicle. With a job that was close to $30,000.00 you’d expect it to come back squeaky clean. All in all customer service was FANTASTIC work is decent but not done with pride or care.
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November 2025 by Tamara Nunn
With going to other collision centers to find a quote for my 2019 car, Fitzgerald was the best quote I could find. They have exceptional customer service, and did an amazingly fast repair on my car! When I first went in, my first estimate was a little high, but I was willing to pay the price for the damage I had done to my own car, and wasn't going to use my insurance. With advice from around I had learned parts for cars change, so before I had Fitzgerald work on my car, I also made sure the estimate was going to be the same. With this being said, the technicians and office staff re did my quote and got the estimate down. What a relief. I'm very happy and pleased with Fitzgerald for helping and being honest and loyal to their customer. If and when I do decide to get more repairs for my car, I will definitely go back to them for my car repairs. Thank you so much for all you all do!! Much appreciated. Oh and when you walk into their office, take the time to read their window. They really do have some brain teaser quotes, questions, for you to figure out. Thanks yall
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August 2025 by Dolores Torres
They have had my car for almost 2 months. There has been minimal communication about the delay. I was not given the option of taking my car until they had parts they needed. I was told my car would be ready 7/31. Then 8/1. I was never told it would not be ready 8/1. I called, was told they would return the call. They did not return my call. I called again. No info on when I can have my car.
Their service and communication is absolutely horrendous. Do yourself a favor and take your business elsewhere!!
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March 2025 by s s
Great Service! They went above our expectations for repair and return of our vehicle.
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September 2024 by Mike Hill
I backed into my garage door and scraped my car to the metal, but the amazing team at Fitzgerald Collision Center were top notch from start to finish. Scheduling and in shop time were super easy to setup and confirm. I received text updates on status at all phases of the repair. The finished work looks factory flawless, so 5 stars all the way.
This was on a Soul Red Crystal Mazda Miata which is a very complex paint to work with, and it looks perfect.
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September 2024 by Tim C
They did above average work compared to most body shops so they got 5 stars not 4.
I had to have them adjust the rear hatch after they "returned" the car to me as the alignment was a little off, which they did with minimal hesitation.
It took forever, but I can't blame them for parts delays.
The paint does look almost factory, there is no "orange peel" like a lot of other body shops. They did not call me but, when I called they were always polite and gave me an update.
Shop manager was excellent.
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April 2024 by patrica Vogel
Always answered my questions. Were very helpful in having to deal with insurance companies. They made it easier for me to pick up car and return rental car at the same time. I also appreciated my car being cleaned. At least on the outside and the front. It was really a mess.
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January 2024 by Shannon Lertora
We had the unfortunate pleasure of working with Fitzgerald Collision due to an unexpected encounter with a mailbox (mailbox 1, Tahoe 0). From the moment we called, to schedule an estimate appointment, we had a great experience. Matt was able to schedule us quickly, and the day we came in for the estimate, Erica and Ben took great care of us. Ben walked us through the estimate, as well as the timeline for repairs. Ben even arranged to have the vehicle cleaned up some prior to the repairs occurring since there was a delay between getting the estimate and drop off for repairs. Erica was very friendly and professional. She took the time to communicate with us every step of the way. The repairs took a little longer than expected, but that was due to backordered parts, which was out of Fitzgerald Collisions control. Despite the inconvenience, we appreciated that Erica communicated transparently with us. In the end, our vehicle repairs were completed sooner than expected (bonus) and were of great quality. Highly recommend!
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January 2024 by George Poff
Excellent service and quality work. This is the second time I used Fitzgerald and both times the body work was excellent, my only disatisfaction this time was when I picked up my vehicle after hours my battery was drained and I needed a jumpstart. My vehicle is starting just fine after that so no explanation for the drained battery.
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December 2023 by Lesley Wasilko
I highly recommend Fitzgerald's Collision Center. They were incredibly easy to work with and communicated with me every step of the way. They used only OEM parts and their work was excellent.
