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January 2024 by Shannon Lertora
We had the unfortunate pleasure of working with Fitzgerald Collision due to an unexpected encounter with a mailbox (mailbox 1, Tahoe 0). From the moment we called, to schedule an estimate appointment, we had a great experience. Matt was able to schedule us quickly, and the day we came in for the estimate, Erica and Ben took great care of us. Ben walked us through the estimate, as well as the timeline for repairs. Ben even arranged to have the vehicle cleaned up some prior to the repairs occurring since there was a delay between getting the estimate and drop off for repairs. Erica was very friendly and professional. She took the time to communicate with us every step of the way. The repairs took a little longer than expected, but that was due to backordered parts, which was out of Fitzgerald Collisions control. Despite the inconvenience, we appreciated that Erica communicated transparently with us. In the end, our vehicle repairs were completed sooner than expected (bonus) and were of great quality. Highly recommend!
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January 2024 by George Poff
Excellent service and quality work. This is the second time I used Fitzgerald and both times the body work was excellent, my only disatisfaction this time was when I picked up my vehicle after hours my battery was drained and I needed a jumpstart. My vehicle is starting just fine after that so no explanation for the drained battery.
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December 2023 by Lesley Wasilko
I highly recommend Fitzgerald's Collision Center. They were incredibly easy to work with and communicated with me every step of the way. They used only OEM parts and their work was excellent.
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December 2023 by Kelly Kirby
Excellent communication and friendly staff. Great work on my car.
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November 2023 by Wire Fence
This is one of my worst experiences ever when dealing with a business entity of this nature. There were delays after delays after delays and when I was told that my car was ready for pick up, I got there and the paint job still had to be corrected. Before that, another day before that timeline, I was told that the car was ready for pick up, again, while I was on my way there, I got a call saying that they’re still waiting for the windshield to be delivered because it was back ordered. I find them to be very incompetent, misleading and untrue.. There were damages done to my car that happened while their care and after I pointed it out, they were telling me that they viewed their CCTV’s and it didn’t happened in their care. Mind you my car was sitting there for almost 8 weeks and they made that claim 5 minutes after us talking. So yeah, you know they were blowing smoke. I would strongly advised anyone thinking about taking their vehicle there, to be repaired, to stay clear. As you’d be in for subpar work and lengthy delays. I did out of ignorance and now I hope to help someone to not make the same mistake. I hope this helps!
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November 2023 by Susan Sanibel
Great service, friendly staff. Kept me up to date on the progress of my vehicle. Would definitely use again.
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November 2023 by Paddle Live Well
We were impressed with the quality of repair, flawless paint job, courtesy of the service staff and speed they handled the estimate and paperwork. They even washed and vacuumed the car well too. Glad we found out about this place!Services: Painting
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October 2023 by John Blackmer
I went to Fitzgerald Collision Center to see about some warranty work I needed to be done. They never got back to me.
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September 2023 by Maureen Heil
The work is top notch the reduction is due to a time estimate that led me to waste gas money on my rental.Services: Painting
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August 2023 by KB 72
Great job. Very professional. Erica provided regular updates. The work was completed timely and I was pleasantly surprised to find my car cleaned inside and out. I'm very satisfied and would highly recommend them!
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August 2023 by Joshua
Incompetent. Took my car there for some damage to mainly my bumper. Insurance made it a pain to begin with, but after getting my car back, a sensor for my lighting came on, had to take it to dealership for that. Collision center originally removed a fog light on the passenger side when there was no damage to that side and did not replace the existing fog lights. They did not communicate with me or ask me anything about existing parts. They also didn’t replace a part in the wheel-well that was related to the accident, which was through insurance. I had to get another rental, which they’re reimbursing me for as well as the fog lights but I had to go back 3-4 times, and I have no idea how many times I had to call.I feel bad for the receptionist and one of the people in the back because the rest of the workers made this experience one of the worst I’ve had with a business.
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August 2023 by Sandy Usiak
My parked car was hit and severely damaged. I took it to The Fitzgerald Collision Center for evaluation, and they determined it was a total loss. Ben provided excellent service, explaining the process and what to expect from my insurance co as well as from him. He was detailed, thorough and prompt. I hope I never have to experience this again, but if I do I will definitely be bringing it back to The Fitzgerald Collision Center!
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March 2023 by Melissa Burdette
They did a wonderful job on my (literally) brand new Hyundai Kona! The only thing that stunk was waiting for the part to come in, but once it did, they ensured that the replacement was done flawlessly, quickly, and that the paint matched perfectly - they even requested additional funds from my insurance company to cover the paint blending since I got my Kona in a new color and there weren't any available that were similar. Thank you for a job well done! So happy to have my Kona back!Services: Body & Trim
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March 2023 by J T.
Fitzgerald Frederick Collision Center recently repaired dents on the roof of my car and did an excellent job. The roof looks new and the metallic paint matches perfectly. The repairs were done quickly and I was kept informed of the progress. I have purchased several cars from Fitzgerald and can now add Fitzgerald Frederick Collision Center to my always satisfactory experience with the Fitzgerald organization.
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March 2023 by Dakota Kade
Honest, kind and efficient. I’ve used them for two different accidents I’ve had in the past 2 years.Service: Body & Trim
