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October 2023 by Kristian Rey
Everything went super smooth and quick. Grant was fantastic, super knowledgeable and took the time to explain even the most minute details to us. Will recommend folks who enjoy Subaru to shop here.
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September 2023 by Khan Haroon
Excellent and outstanding business experience i had, really impressed by the whole process how smooth it was, Me being in car industry my self and gone through it many time and seen how it happens. Starting form the sales consultant (Roberto Lopez) very professional no pressure to delivery was 5 stars. Finance was the highlight of my visit very organized advanced use of technology, fast, efficient. Sales manager was courteous. Hight recommended dealership.
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August 2023 by Tom Benisch
Our experience dealing with Grant at Frederick Subaru was extraordinary. He asked questions to understand our needs and went over the owner's manual with us while we were at the dealership. Grant even tabbed some pages so we could easily refer to our owners manual later. Additionally, he helped us program our cell phones, seats and spent some time in the car with us showing us the many features our new Forester has. We live about 70 miles from Frederick Subaru in the Baltimore area. It was definitely worth the time and drive to see Grant at Frederick Subaru !
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August 2023 by Robert Gump
have been fine getting regular maintenance done; pleasant, timely. However, I have been waiting since last year for touch-up paint. paid for, to fill a deep scratch on the hood of my blue pearl 2021 Outback. They blame Sherman Williams for the delay... How uninspired. Like their body shop hasn't painted a pearl blue vehicle, one of the more popular colors for years, this year? Couldn't spare a thimble of paint? Can only suggest I get an estimate to repair this scratch from the body shop (will certainly say I need the whole hood painted). I just want to be sure the scratch doesn't get any worse. Guess I'll have to go outside of Subaru for a simple solution. Very unimpressed by their effort/resourcefulness; seem to not really care. Not expected from a Subaru organization.
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August 2023 by Willam Steigelmann
I have been having my vehicles serviced at this dealership for more than 20 years, and it always has been a good experience. They do a great job!
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July 2023 by Mark T
I bought my first Subaru in 2021. I then purchased my wife a Subaru in 2022. The staff at Frederick Subaru is knowledgeable, friendly and more importantly honest. When I go to the service department I know the work they are requesting actually needs to be done. I will continue coming to Frederick Subaru.
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June 2023 by Margarita Dimitrova
I bought a Subaru Impreza 2017 from the Frederic Motor Co through the sales person Mark Lawson. I would have not buy the car though I was looking exactly for the same car and model if I didn't meet Mark. He is kind, trustworthy and professional. The car for me was a little overpriced and not yet prepared for sale. We wrote a letter to the manager to lower the price but he declined. I felt unhappy but decided to buy the car any way. Rob Marino, the manager was also very kind and together with Mark, promised to service the car, doing a body work and inside to do a deep cleaning. That was done quite well. The only problem that remained is the radio. They promised to replace the broken parts of the radio. Unfortunately, they are still waiting the supplier ( an outside company) to provide them with the necessary parts. Hopefully it will happen sooner. Overall, my rating for this company is 5 for their good customer service, kindness and respect!
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June 2023 by Billy Claggett
I was just hung up on three times by three different associates because I called to voice my opinion that EV vehicles are completely unsustainable and do more damage to the environment than regular vehicles and I got hung up on three times because they don't want to hear my side and the facts
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May 2023 by Peggy Fessler
Always a great experience having our vehicle serviced at Frederick Subaru. Making an appointment is easy. The car was ready as promised and Curtis was extremely helpful
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May 2023 by Eden Alex
Shout out to William who works in the service/maintenance department! He is an outstanding guy! He went out of his way to help some friends and myself out and we truly appreciate him! He is great at what he does and knows his stuff! William thank you again sooo much for helping and being so knowledgeable!!!-Cinco De Mayo girls
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April 2023 by Lauren Wilkes
The service advisors here are pretty rude. If it wasn’t for their service manager Ashley I probably would’ve given 1 star. Ashley is amazing and a great asset to that dealership. One of the service advisors is the general managers son and maybe that’s why he gets away with being rude. I will say when I picked up my car he was a lot nicer than previously but then the guy that checked me out with the paperwork and payment (Jim I believe) was cold and didn’t say bye or thank you or anything for that matter just told me to sign and my total.When I contacted the general manager about my poor experience he didn’t contact me at all. Again, probably because it’s his son. I contacted Ashley and she made me feel much more comfortable to leave my car there for the repair. So thank you Ashley. She was very communicative with me during the process and was able to get me a loaner car the same size as my other one since I have kids. Once they ordered the parts the repair was done pretty quick which was great.This review is strictly for the Subaru service center. I did have an amazing experience with the used car manager Rob.
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March 2023 by Lou Leto
My experience at Frederick Subaru was outstanding. My sales rep, Grant, was courteous, knowledgeable, and patient with me and my 5,000 questions. He shared great advice and there was no hard sell whatsoever. Everyone at the dealership, from sales, finance, and service were willing to help anytime. The Forester is beautiful! It’s comfortable, handles great, and has plenty of power (don’t listen to those reviews that say otherwise). I’ve gotten up to 35 mpg going to and from work, but my average is about 32 mpg. It’s my second Forester and probably not my last.
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February 2023 by Ann Werner
I usually don't go to a dealer for service because in the past, while I resided in California, it was my experience that the prices for simple things like an oil change or a brake job were substantially higher than going to an independent mom and pop type business. I found this isn't the case in the service department at Frederick Subaru. Plus, I can make an appointment and wait in comfort while the work is being done. This past week I went in for an oil change and tire rotation and was advised my rear brakes needed to be replaced. I was dismayed when the price was quoted, so I shopped around. Well, I guess the higher prices are still with us, because the cost I was quoted by all the competition was pretty much the same with the exception that I would have to drop my car off, find a way home and a way back to pick up my car, which posed a problem. My brakes were done in a little more than an hour while I read a book and had some coffee in the waiting room. I have always found the staff at Frederick Subaru to be competent, friendly, and helpful.
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February 2023 by Nelson Kamundu
My wife and I want to show profound gratitude and appreciation to this wonderful and amazing woman, ever since the pandemic things have always been very difficult for me and my family, I lost my job during the stay at home and it was very difficult for me to secure a new job that was how life became terrible for me, But thank God for bringing this woman into my life, Mrs Alexander Melissa. I read so many good reviews online on how she has been helping a lot of people both small business owners to gain financial balance so I contacted her on WhatsApp and that was the day my life change began, I started with the lowest investment plan which was $500 and within a week I earn a profit of $6,500, since then I have been making huge profits with the help of MRS Alexander Melissa, Now I can do basically anything I want for myself and my family, I just can't thank you enough ma, may God continue to reward you. I highly recommend to everyone that needs financial aid, contact her on: WhatsApp:+1 (210) 628-9394 E-mail;
[email protected]
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January 2023 by Brion Knoblock
Thanks to everyone in their Service Department and most notably their service manager Ashley King. She went above and beyond when my wife’s WRX had a catastrophic engine failure and was out of warranty. Ashley was able to contact Subaru’s area rep and they were able to goodwill some of the engine repair since the vehicle had less than 100k miles on it. Joe Ridgely, the technician that had to replace the engine in the vehicle returned the car to us in the same shape we left the car with them, if not better since it had to get a new engine! It’s always nice when something that’s this large of a repair is fixed right the first time.Thanks Ashley and Joe!
