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October 2023 by Felicia Davenport
Their customer service is garbage. They are racist and rude on the phone. Will not provide details of notices they claim were placed on our vehicle.
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July 2023 by Jennifer Bolyard
Highly recommend this auto shop, we were having issues with our RV, they got us in the next day and fixed the issue, Jim had great customer service and we will use them again in the future.Service: Engine repair
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July 2023 by Tommy D.
Great group of people and quick service especially when you need a tow on a hot day.
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July 2023 by Amber Hobgood
A Grimm's driver, Jason, stalked and waited for my husband and I to walk into a store so he could sneak up and sticker our vehicles. Very predatory behavior.Our 14y/o son was in one of the vehicles waiting for us. This guy told my son he was going to come back and take our car and our home (camper)... and basically tormented him to the point of sobbing. In true cowardice fashion, Jason was long gone when we returned.We called the office and the man my husband spoke to started out being understanding, but very quickly soured when we asked for an apology. He tried to get off the phone multiple times by saying he "had things to do". I'm sure we could've held his attention by threatening legal action, since his driver did approach and speak to a minor child without adults present. I guess they're lucky we can't afford a lawyer, and all we can do is post this review and caution others. ⚠️
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February 2023 by Michael Edgar
Car was towed while I was at work. My general manager and district manager contacted the business and helped me get a refund. While retrieving my refund for $265, they weren't happy. I called my district manager at the location, and they initially refused to talk to him and kept trying to have me hang up and have him call the place directly. They finally talked to him on the phone, and started lecturing me about not contacting my manager the day after (i did). Then they also told my district manager that they told me about how to get a refund, and they never offered me that information. When I told the manager of Grimm's this, he brought a man i've never met before and was like "he told you that you had to contact your manager to call in order to get a refund". I told him "I've never met that man in my life. I DID contact my manager about the situation, and he did contact this business.". They finally gave me my refund, but their lying and manipulation was off putting.
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February 2023 by Kevin Nichols
Chris is very accommodating, friendly and professional. He’s like a surgeon with a scalpel with the tow truck! If it was up to me, he would tow in every car that we need towed.
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January 2023 by Nani Harris
Chris was the driver, I didn’t get the name of the guy who was with him but nonetheless, they both were awesome, friendly and extremely courteous. My wait time was not long at all. I know who I will call if a tow is ever needed again. Thank you guys and be safe. Y. HarrisService: Car towing
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January 2023 by N H
Great place to have work done honest and cheap they did a great job we won't use anyone elseServices: Battery service
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January 2023 by Nicholas Holder
Great little company they have great prices honest hard-working guysServices: Battery service
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December 2022 by Matt Turner
Wow, where to start. Well, the secretary, great service, honest and polite. I went there to get my vehicle after it was towed from an accident. Paid my fees and then secretary proceeded to unlock gate and call some help to load my car on a flat bed trailers... everyone was able to pitch in and help til the owner came out. He started cussing at me, my son and his employees! Don't help that f-fing hillbilly he says. In fact I had to drive my broken car to street and load it while he was screaming at me and my son. Now my son is a minor and had no part in this at all, under no circumstances should have said anything to him let alone cuss at him and yell like he is in charge. THANK YOU MIKE (owners son) for all the help, expertise, and patience to help us load up. My thoughts personally, screw this business all together . All the employees should quit and get a different job because anything (I mean anything) is better than working for that a-hole!
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November 2022 by Keith Henry
Had Grimm’s move a van box for me, dispatcher was friendly and driver was on time. He was safe and knowledgeable in his trade. Will use again ,thanks.
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September 2022 by Paetra T.
Negative stars. These are corrupt and dishonest people. They stole my car from my own home in the middle of the night. It was legally parked and everything was up to date, which I have all the paperwork evidence of. They made a mistake, yet still held my car ransom and forced me to pay hundreds of dollars. My HOA even contacted them regarding their error and they still refused to repay my money. They are predators. What they did to me really makes me lose faith in humanity and the goodness of people. I hope that what they are doing to innocent people legally parked at their own homes catches up to them soon. I'm sure it will. No one this morally corrupt should be allowed to continue to be in business.
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June 2022 by Andrew Bailey
Very promt and dependable service had a lock out done in seconds when I was strandedServices: Long distance hauling
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April 2022 by Meg R.
We got a flat in the middle of the night and these friendly people not only came to get our car, but gave us a ride when no Ubers or taxis were answering our calls. We were on the way to the airport. They replaced the tire, and then they kept our car for the week while we were out of town at no extra charge. Thanks for saving our trip and answering our call for help!
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November 2021 by Tax man
If you are a commercial driver, if your semi is towed here, triple check for damage before you take possession of your truck and be prepared to take a case to small claims court against this company.