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February 2024 by Victoria
If i could give zero stars, I would!I bought over $500 worth of hams from the Frederick, Maryland Honey Baked Ham Company store in December 2022. I earned nearly $50 in piggy points that day. When I bought the hams the Honey Baked Ham Company employee told me there was NO expiration date on the piggy points as she set up my rewards account in the store.Fast forward to December 21, 2023 and I called to find out how much I have in rewards points. I was told zero. I asked how is that possible when I purchased $508.67 worth of hams. Then I was told that my reward points expired. Had I known there was an expiration date on them, I certainly would have used them.I made 4 attempts on 4 different days to talk to a supervisor. Each time I had to explain the situation over again to each person I talked to on the phone. Eventually, as of yesterday I received a response stating that they won't make an exception, and I won't be receiving the rewards since they expired.The employee that set up my rewards account misinformed me, and I lost nearly $50 because I trusted what she said.I'm a small business owner myself (that's the reason for the large purchase of Christmas hams), and if I ever gave out wrong information to a customer I'd make it right! I wouldn't cause them inconvenience because of something I messed up.Honey Baked Ham Company, you are doing bad business, and because of your greed in not wanting to issue my rewards of $50, you lost a customer.Word of mouth will make, or break a company. I'm going to let everyone know the bad business, and terrible customer service I received from you. I hope the $50 you're keeping of mine was worth it!I DO NOT RECOMMEND HONEY BAKED HAM COMPANY. Save your money, and shop elsewhere. The customer service from this company is awful!
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January 2024 by Valerie Bryant
Doris was so amazing in her service to us from the moment we walked in until we left. She is worth her weight in gold to that store. She went out of her way to make us a fabulous lunch. She helped my husband purchase the honey mustard that was used on our ham sandwiches. My husband said that they were the best ham sandwiches he had ever tasted!We purchased a ham Turkey breast and scalloped potatoes with a pumpkin pie! We will be returning! Thank you Doris.
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December 2023 by A Hyson
I always look forward to visiting to pick up my favorite ham, turkey breasts, and delicious sides.
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November 2023 by M RFT
We bought a Cajun turkey and it was terrible!! Butterball Turkey way much better !! Waste money!!
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August 2023 by Mason C
Thank you so much for doing some of the catering for my wedding and always having delicious options for lunch, holidays and desert ✨?Kid-friendliness: ?Wheelchair accessibility: ?
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June 2023 by Hervin Avila
It was fine. If you don’t like Honey BBQ, it’s not recommended of course. The quality of the food was not the best but not bad, so, if you don’t have other options it’s fine to come here. The personal and establishment is really nice.
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May 2023 by John O'Donnell
I have eaten every sandwich on the menu, and they are all absolutely amazing.
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April 2023 by Natasha N.
I have ordered their bone in ham for holidays for years. Always has been excellent and frees me up from cooking so much. The side dishes and the rum cakes are good too. It's not cheap though, so that's why the 4 stars.
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April 2023 by Ashleigh Harlow
I pre-ordered Easter dinner and picked it up the Friday before. I was shorted a package of rolls and almost an order of mac-n-cheese. They corrected my order and I just let it go as it was busy and right before Easter.Yesterday I pre-ordered the new Herb and Garlic Turkey and Cheddar Slidders and a rum cake assortment for pick-up. When I got it out to make for dinner I noticed one of the ingredients needed for one of the steps to make the slidders was missing.Once, OK it happens. Twice, nope sorry just not ok. Terrible customer service.Overall the food was tasty though.
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April 2023 by Joy Pryor
I have purchased hams from this location every Christmas and Thanksgiving for the past 13 years! The owner is a great guy. He's always in the store, helping things run smoothly. His staff is always quick and courteous! As long as he's the owner, I will continue to be a loyal customer.Parking: There are 4 or 6 handicapped parking spots. Although it's in a strip mall and has lots of spaces, they fill up fast when it's the holiday season.
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March 2023 by Alayjha Chantel
Never again will I eat here I found a fly on my sandwich and there was also another bug on my other half of the sandwich.?
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January 2023 by Christy S.
Bought an 8lb ham online for store pickup. Total was estimated around $85. Pickup the ham and it's over 11lbs and $112! It said on my digital receipt that the total size could fluctuate by 2lbs. Totally understand that. So why did you give me a ham over 3lbs over what I ordered?!? That's just ridiculous! Have been ordering a ham from Honey Baked ever year for the past 4yrs for an annual family function ever January. Every year their prices are higher and after this year I've decided I'll be buying a just as yummy ham from Costco as a fraction of the cost. This shady move by Honey Baked lost me as a customer!
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January 2023 by Fran Wickham
They were offering a discount online that the employees knew nothing about but I cannot really fault the shop for that. There was a lady raising cane due to some online error in front of me, and they handled her with grace. It's a very busy time of year for them and they all had a smile and a good attitude. I found the shop to be well stocked and I'm looking forward to what I know is going to be a delicious Christmas dinner.
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January 2023 by Jeanette Ebersole
We got an add to sign up for rewards, made a 40 minute trip to Fredrick store to get sandwiches and sign up, at 12:30 they had not one sandwich to buy and would not make them up. We purchased our ham for Christmas and left and went to a restaurant to eat. So dissatisfied with their service.
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December 2022 by Allisha P.
I love Honey Baked Ham! They always have plenty in stock. Which is great because sometimes I forget to purchase via the store pickup online. Today I stopped by on Christmas Eve and picked up two items. The chicken breasts and a ham. Both a decent price and a nice size. Will be getting my business every year.
