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February 2024 by Emily Rubin
My fiance and I went into our appointment excited for him to start the process of finding his suit for our July wedding.We were greeted nicely, but after that, everything pretty much went downhill. Making sure I went in prepared, I had a picture of the suit we wanted him to try on, along with our color swatches and scheme. The woman helping us said that they 'didn't' have that, but showed us what it looked like, which was a much lighter blue, which neither my fiance or I liked. Then, we waited around until she decided to measure us, so we were just kind of standing around. She only measured his shoulders and waist, not any of the inner or outer seam, so that when it was time to try on everything looked ridiculous.In the end, we ended up leaving out of frustration because she kept putting him in a tuxedo, when repeatedly I told her that it was a suit we were looking for.If you are looking at a place to get a suit, this is not the location for you. I would not send anyone I know there.
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February 2024 by 69ChevelleSS Duke
Really nice workers. The people who took care of me, Monica and Jerico, I believe. They were incredibly knowledgeable and nice people. I will definitely be back to this store.
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December 2023 by Joey Bomango
The staff was super helpful and even went the extra mile to get the size I need in time on a very short notice. Sergio gives top tier costumer service and was very professional. I'll be back for sure!
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December 2023 by Harles Streaker
First time ever getting a suit . Great experience. The staff was very helpful . I showed up after work in work clothes dirty and the still treated me with respect and took me seriously. I honestly didn’t no what I was looking for and they worked up everything. Even a nice lady named Lynn which was a customer was helped with picking out different items that would helped with it. So thank you Lynn and the employees . Overall great . Definitely will use them again .
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August 2023 by Anthony D
Bought a suit 10 months ago. The pants already have wear holes making them worthless and wouldn’t entertain a replacement. If you spend the type or money they charge for suits, I hope to get more than 10 months out of them. Poor quality.
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July 2023 by Andrew K
Great selection and service! Brian at the Frederick, MD location is most helpful in providing guidance on style, color schemes, matching, and fit. My wife and I are excited about the new clothes I bought.
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June 2023 by Francesco Pistorio
My favorite formal suit shopping place, Monica, she is the best way to deal with guests. Everyone works at Jo's A. Bank is professional and cares for the patrons.Thanks to all team.
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February 2023 by Michael Asamoah
Outstanding Service! I needed a suit for a wedding tomorrow and I am 6’5 280 pounds. It’s usually very difficult to find suits for my dimensions but the staff accommodated me with something my size. I also had to have the pants alternated and they were able to provide that service for 15 dollars and get it done in about 30 minutes. I am more than pleased I dealt with three different staff members including the seamstress and I was treated well I had no qualms about the suit I will return to make a final adjustment on the suit but that was no fault of theirs I was simply pressed for time. These people are simply accommodating.
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October 2022 by Tyler G.
If I could give this place 0 stars I would. I was going in with hopes to find a suit. When I walked in there I was greeted by employees that didn't seem busy. I told them I needed a suit for 2 upcoming weddings. Nobody came up to help me, I walked around trying to find an employee until I saw somebody who seemed to taking a measurement of his own head??? I was ignored and disregarded. I then had asked this older woman for help. She was the most rudest lady I have ever met. She did not offer to take measurements. She said I would only be able to find black and blue suits in there store and anywhere else. I tried to give them the benefit of the doubt but it got worse from there. I then asked if I could try on one of the jackets and she laughed and said they were too tall/short for me. She judged me right off the bat and she most likely assumed I didn't have any money. She asked me how soon the wedding was and laughed in my face when I told her it was 2 weeks away. She said good luck, chuckled, and walked away. I have never ran out of a store faster. I then went to Men's Warehouse in Frederick, where I was greeted by the most polite and courteous staff. I had a complete opposite experience and walked out with the suit that day. I will never recommend Jos A. bank, but instead Men's Warehouse.
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September 2022 by Bianca Hoch
Steve was very helpful getting my fiance set up with a suit for a same-day wedding. Next time we'll come sooner to allow time for tailoring. (:
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August 2022 by Emily M.
Awesome customer service and fair prices! We were in a bind and needed a suit in 3 days. The woman who worked here got us a suit (which fit beautifully off the rack), shoes, tie, and hemmed the pants on the spot so that we didn't have to make the hour trip back to the store, all for a super reasonable price, less than what we would have paid elsewhere. Would 100% recommend and will go there again!
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August 2022 by David Smith
I went in to order 2 shirts for a wedding ended up buying 4 shirts,2 pair of jeans and 2 bars of soap. Staff extremely helpful. And pleasant to deal with especially the Romanian sales lady.willdef be going back soon.
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June 2022 by George Coppit
Linda was very helpful and patient. Great experience!
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May 2022 by Darby Smith
Bryan helped my friend and I on multiple occasions to get my friend fitted for his suit for my wedding. Bryan was incredibly knowledgeable, friendly, and fun to be around. He even sold my friend another suit and completely styled it for him! He made the whole process smooth and efficient. Definitely recommend having him help anyone get a suit!
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March 2022 by Larry Michele
This is my favorite Jos A Bank store. I’ve worn Bank’s dress clothes to work for decades and now my wife and I are outfitting our son for his new job in Manhattan. The associates know their product well. The store is well stocked and orderly. The staff are the stores main asset. They provide the level of service once expected in fine independent men’s stores. I drive a little further to the Frederick store because the service here is so far superior to my experiences at the closer Jos A Bank Store in Columbia, MD.My thanks to the kind associate who helped me return a jacket today. My wife ordered the jacket online for my son and it could not be altered to fit him. The lady who helped me was as friendly as if I were making a big purchase. This level of customer service is how the Frederick Jos A Bank store earned and maintains my loyalty.
