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November 2023 by Maria Quatse
Did the process entirely remote. Got a personal phone call from the owner/manager addressing any questions I may have. My sister was able to move in a few belongings on my behalf. Easy and straightforward process.
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November 2023 by Maritza Valentin
Steve was amazing he was so patient , kind and so informative. Great customer service. Let’s keep him. Thank you
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September 2023 by Katelynd McManus
Clean facility, private location, decent accessibility, and great customer service from staff. I’ve been storing (and adding to the horde) for two months so far and have had multiple interactions with Steve - he’s extremely helpful and easy to talk to!
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September 2023 by JON C
I rented a 10x18 conditioned unit. Because I needed to arrive with my rental truck on a Sunday (when the office is closed), it was essential that I everything was ready for me. It was -- the unit was secure and very clean and the lock was inside.Because I was unable to come to the office, I had to rent the unit over the phone. There was a technical issue confirming my credit card, but a call the following day to the Frederick office supervisor took care of it.I advise prospective renters to call to determine if there is a special (such as first month's rent free). This may be better value for you than the reduced internet price. It was for me.
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September 2023 by Alejandro Saavedra
Very clean and organized overall. Steven was very helpful, took his time answering all of my questions and provided maxing customer service.
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September 2023 by Cathy Thomas
Steve was just fabulous today. Hood college was in a pinch and he came through for us. 6 units needed.
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September 2023 by Janice Beekman
Brock was extremely helpful, personable and professional. He made everything easy!
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September 2023 by Jo Anne
Don't rent here. This is no longer LifeStorage. It was just purchased by Extra Space Storage and they have already raised my rate 40% even though I have only been renting for 4 months. And the manager is a total jerk. I moved to LifeStorage because I was renting from Extra Space in Gaithersburg where they raised my rent from less than $70 to nearly $180/month in the first year. My recommendation - stay away from Extra Space Storage.
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August 2023 by Jacob Winter
My grandmother and I’s initial experience with Life Storage was overwhelmingly positive—we were satisfied with the reasonable prices, impressed by the features of the facility, and most of all felt welcomed by the friendly and helpful staff.Today we took to filling the unit we rented with a large amount of boxes, a task which required multiple trips from our house less than 10 minutes away to complete. After unloading one car full, we left two of the flat box carts from the facility out for our continued use, one in the unit and one by the side entrance closest to it (the building is quite large and the cart return is all the way at the front office).Upon returning no more than 15 mins later, we found that the cart by the door had been moved, and soon after we were approached by a manager who snidely explained that carts were not allowed to be left out at any time for any reason and that we should have returned ours when we were finished with them, according to company policy.When we explained that we hadn’t yet left for the day and were actively transporting hefty boxes from our house that necessitated the carts, he replied “I don’t care” and insisted that any time we planned to step foot off the property we should be forced to trek back and forth to the front office to return and retrieve them.This sort of inflexibility and impatience soured us on the Life Storage experience greatly. The entire interaction was confrontational, and from a previous run in with this particular manager I can say with confidence I’ve never met anyone so disinterested in their job and yet simultaneously so imperious.I find it hard to believe the company supports his so-called “policy” or would be opposed to interpretations of it for the convenience of their tenants. If the policy truly is that rigid then I would highly suggest they put cart returns on the periphery of the building to avoid future hang ups with high maintenance customers such as ourselves.
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June 2023 by Vladimir
Coming in today, I felt very welcomed and first impressions is a huge deal for me. Steve gave me a tour of the storage and even told me everything I needed to know about the place. I really recommend this place for anyone looking around for a storage place. Definitely recommending this place to family and friends!!
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June 2023 by Gabby
Steve was amazing, very helpful! Answered all my questions and made me feel like this is the perfect place for my stuff.
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June 2023 by M. Martínez
Had a great experience at this facility, Steve was super helpful in helping us choose the right unit for our needs and made the process very easy. The building is spacious and very clean. Highly recommend!
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June 2023 by will jolliff
Very quick and easy, sales rep was very personable and very helpful. Would highly recommend to anyone
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May 2023 by Michaela R
Friendly staff and very cleanCollege student who needed storage over the summer… glad I found themVery affordable!!Will be using in the future and also recommending
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May 2023 by Logan Rhoads
Awesome experience, super nice staff and super helpful!
