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March 2024 by Ashley Wastler
This experience is from my fiancés visit with the minute clinic at ballenger cvs. Belinda Fosuhene was the doctor who treated him. She was very rude and inconsiderate of the fact of him feeling Ill from beginning to the end of his visit. She had to do a throat culture and some people have gag reflexes and can’t help it and she made very rude comment that kids are better at this than him when he gagged. He apologized for gagging and she said there’s no sorry about it. She didn’t listen to what he was saying about his sickness at all. Diagnosis was wrong and had to be treated at a urgent care the next day with the correct antibiotics a antibiotic and prednisone. Every other visit had been fine but this one makes him not want to go back there ever. Whether someone is having a bad day or hates there job , they shouldn’t take it out on other people especially people who are sick.
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March 2024 by Mindy Cawley
We had an appointment for today. Got a confirmation last night. We showed up in time and THEY WERE CLOSED? What the heck! Get it together cvs.
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October 2023 by Kelly Walker
This is the second time I gave minute clinic a chance, first time they declined to see my daughter because her insurance didn’t show on her system that she was active, I called and confirmed her insurance was active and it wasn’t enough, they said I had to pay out of pocket even though the insurance was clearly active. And today I walk-in for a flu vaccine. The pharmacy worker told me I needed to wait 10 minutes. I said okay no problem. Literally sat in the waiting area for an hour. And the nurse or whoever it is never asked me if I had an appointment or what I was there for. Until I asked how much longer for a vaccine ? Then she said 10 min! Yea 10 min they said 1 hour ago. My kid after the dang hour waiting threw a fit and I had to leave. Never coming back to this place for any kind of service.
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October 2023 by Sarah Hicks
The appointment was easy and the nurse was very helpful. The nurse practitioner Belinda Fosuhene was very condescending and rude. I will not return to this location because of that.
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June 2023 by Caitlin Domon
Don't waste your money. I went to two different minute clinics on Saturday 9 days ago and both were an absolute waste of time and money. My son woke up with double conjunctivitis on a saturday, and I didn't want him to have to wait until Monday for medicine. I took him to the liberty road minute clinic. The provider said an ointment was best. On Monday, he woke up in pain and crying and saying he couldn't see because his eyes were crusted shut. I took him to his Dr, who said the ointment i was prescribed is very old fashioned, and thats why it didn't work at all. He prescribed proper meds and my son was doing great by the next day. How is the provider lacking so much knowledge in meds that he would prescribe something so outdated that didn't work at all? As far as my appointment, I went to Ballenger creek and was prescribed meds for my eyes, since I had caught it from my son. The provider was very friendly and knowledgable, however, I went to the pharmacy in the same store and was told the meds need prior authorization from the Dr, which would be another day or so. I'm still waiting on that NINE days later. I've called the pharmacy who has tried to reach out to the minute clinic for other meds that don't need prior authorization, and still no response from minute clinic. Guess I threw my money away on both useless appointments. The pharmacy is 30 feet from the minute clinic. How has no one responded after 10 days. This is crazy. Lucky for me, my infection cleared up on it's own, since my visit was absolutely useless without being able to get my meds.
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March 2023 by Ashton G.
They are quick,fast, amazing and knowledgeable!!!!!! My whole family went and they were treated great and the doc was fantastic.
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August 2022 by Megan Addison
I just arrived for my sched 1620 Tdap vaccination appt. An appt that had been confirmed through email. Even received a reminder @ 1445. Just to arrive, and see a hand written sign on the kiosk stating "Sorry for the inconvenience, minute clinic closed thru Monday".
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April 2022 by Nancy Galentine
First time here... from online scheduling, to check in to a in person visit. All went smoothly...good professional, courteous and friendly staff. I recommend.
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December 2021 by sabine Nauman
Had to get my regular Flu shot todayWas very happy with Customer service... Shannon was not only professional but a very nice Person!Thank you so much ...I will definitely recommend your service.... Merry Christmas ?
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July 2021 by Michele Donaldson
I chose to go to Minute Clinic on Ballenger for a physical for work because I thought it would be faster and more convenient than trying to get in with my doctor’s office. They had no appointments that day or even the next day but could see me two days later, in the morning. I made my appointment and received an email to confirm. I checked that email for a link to fill out the pre-appointment paperwork that you usually have to complete but there was no link. I checked their website and there were no forms. So I showed up a few minutes early figuring they would have forms there. I asked the receptionist. She had no idea. So I checked in on the tablet and waited. The NP, Shannon, saw me 5 minutes after my appointment time and after reviewing my paperwork said I was supposed to follow this link and compete the history form (I somehow missed this on one of my forms). While she was talking to me I quickly finished it (it took less than two minutes) but she refused to see me and told me I needed to reschedule. I explained to her that I had a deadline for work and I really needed to get it done ASAP. She made it clear she didn’t really care and couldn’t even provide me with any explanation as to why she couldn’t see me other than “you were supposed to have it done when you showed up”. I got the distinct impression I was being turned away simply because she could and that was one less patient for her to see.Next time I’ll save myself the hassle and the dispassionate care and visit my primary care provider.
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October 2020 by Cynthia Lewis
This place continues to far exceed actual doctors offices in the quality of care they provide. I've gone here several times now and each time have been helped in a friendly manner by knowledgeable staff and for reasonable money. I wish I could go here for all my medical care.
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July 2020 by Dave W.
COVID tests....forget it. I've been waiting 12 days for results. At first they said the backlog for results was 5-7 days. When I was finally able to speak to a human they told me the backlog may be 10 days, but to keep checking My Chart. I am at 12 days now. I traveled out of state for a funeral and wanted to make sure I was not positive. So much for that idea!!
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March 2020 by Lauren H.
These guys deserve more than 5 stars. I've never been to a better CVS. Not only are they professional, but the are FRIENDLY and NICE! They are willing to go the extra mile to check insurance, etc. I've been with CVS for years, and by far, this is the best one around. I have never had an unpleasant experience. I love coming here, always a great bunch of people!
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March 2020 by Mary G.
I've already waited 30 minutes in line at the CVS drive-thru and I got up there and they asked for my son's insurance so I gave it and she told me to CIRCLE BACK AROUND and by then it would be done. SHE HAD THE MEDS IN BAGS IN HER HANDS AT THE WINDOW. So now I'm behind 3 cars again!!! So another 30 minutes so wait!!!! Just hoping my son stays asleep during this whole ordeal
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January 2020 by Gabrielle Bowers
Absolutely terrible experience this morning I believe the PA name was Olivia she was awful I would love to speak with somebody about my experience. I do not recommend going to see them I used to go there a lot but now I absolutely will not be going back