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November 2023 by Nolan Reed
Called @ 6:58. Dylan answered, spent 10 minutes on the phone with me a scheduling an appointment and ensured the correct tires were ordered for the next day. The next day Dylan called me around noon to inform me my truck was completed with the new set of tires and the alignment. Dylan and the team were phenomenal in process.
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November 2023 by Zachy D
I bring all my vehicles here for general service, tires and batteries. Great customer service. Honest service and advice. Never any “extra work needed”. Curtis and Dylan always make it easy.
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November 2023 by Adam
Horrendous. It took over 4 hours for 5 tire replacement. They rounded my key socket, and damaged all 5 rims. When I showed the manager Curtis, he said it is normal and that I should “drive 1,000 miles and the brake dust will cover it, and you won’t even see it”. Curtis needs to be fired and either their tire machine replaced/fixed or staff re-trained
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November 2023 by Cole Hiller
Should not go here. Terrible trabajo. 4.25 hrs for one whole tire to install. What a problematic imbecile who cannot even handle a repair. Also a dirty inside waiting room! May have some young kid draining the batteries on the side, should get fired and be listed as unhireable throughout dmv
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November 2023 by Anna C.
I'm trying very hard to understand why they had me make an appointment for 9am and told me I could wait for my car......when it took them 7.5 hours to fix 1 tire. The most unprofessional team I've dealt with in years. When I told them I planned to wait (which is why I made the appointment) he suggested I either walk to the mall or get an Uber.
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October 2023 by Sue Boughner
Always find Mr Tire to be fair and honest. I can trust them. They carry tires that other places like Costco don't. Their prices are very competitive. And they're able to do extra work like the brake work that I needed at a competitive price. Yes, I did price check them before agreeing.Additionally, I love their choice of TV shows in the waiting room. It's not just the normal Hallmark dramas or tiresome news. They show a bunch of retro shows which is kind of fun when you're waiting around with nothing to do.
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October 2023 by Jamie Olson
About 3 hours prior to my visit with Mr. Tire, I was at a doctor appointment. This doctor likely spent 8-10 years in higher education and some number of years in training. Despite this, the doctor proved to be exceptionally useless and it was quite clear that he didn't give a **** about me.Fast forward about 3 hours and I find myself at Mr. Tire, 5626 Buckeystown Pike, Frederick, MD and thing were the exact opposite. The three individuals I interacted with at this facility were very professional, very helpful and seemed to genuinely care about me. They fixed my problem in about 30 minutes and it only cost about $95.There is something great about being treated like a human being. The people at Mr. Tire treated me very well.
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July 2023 by Melissa Stockbridge
My family has been using this Mr. Tire location for years. Up until fairly recently, we would still shuffle in other local dealership service centers. Every time we leave Mr. Tire and Curtis’s care (and his team!), it’s just never as good. Whether it’s the small things or big things, this location nails it with excellent service. The repair mechanics are friendly and warm without even the slightest bit of creepiness that young women experience in getting cars serviced lots of places. They communicate clearly and transparently about the car status, problems, prices, and recommendations. They asked me questions before making recommendations about the products my car needed. The car is done when they say it will be, and pick up is very easy. What more could someone want?I’ve long since moved pretty far from this location near where I grew up, but if at all possible, I make the trek back here for the service and the confidence that things will be done the right way. I cannot recommend them enough.
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July 2023 by Jeff King
I tried plugging a tire on my own after my wife picked up a nail. My plug didn't hold. I took the tire in since we paid for the road hazard insurance ($35/tire). The rep said that because I tried to plug it myself that I punctured the inner liner and the tire would have to be replaced. And, since all tires had 25k miles on them, I would have to replace all four tires being that they're on an all-wheel drive car. The inner liner explanation didn't make sense to me because the nail would have punctured the inner liner, hence the air coming out. So if the nail punctured the inner liner, and I would have punctured the inner liner with a plug in the same hole, what's the difference? I believe they just wanted to sell me four new tires. I left, took the tire to a different vendor and had it patched in an hour. $52 not $900!
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June 2023 by Meghan Ryan
Dylan and the mechanic were exceptionally helpful with assisting us out of a bind this morning. We got a flat tire while visiting MD for an out of state wedding and didn't have the socket for the wheel lock. They were able to get it off and get us a new tire to safely get on our way back home! Being that its a sunday we were so fortunate that they were open and able to help us out. Very friendly and got the job done quickly!
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June 2023 by Nexusfighter
I got a flat tire on my way home from work. They were able to get me in the same evening and put on a new set of tires. Super friendly staff who explained everything and gave lots of options. They also included a once-over of my whole car to check out the conditions of my brake pads, other tires etc. I didn't feel like they were trying to push any extras on me (like you get with places like jiffy lube) but provided helpful suggestions on when I might want to get some things updated/replaced. Definitely recommend :-)
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June 2023 by Amanda
Quick and easy. Only place that was open on Saturday, was able to quickly make an appointment. Got the repair quickly and was honest and up front when telling me what was wrong with my car and the price. Will be back for any other car issues.
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May 2023 by Katy Hill
I have only ever had the best experiences here when having my car serviced. From patched and new tires, oil changes, and routine services all at a great price. The manager and technicians are extraordinary, making sure they take care of both you and your vehicle.
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May 2023 by Tim Parker
Great tires at a fair price. This is at least the 10th set of tires I have bought from this company. I always feel like I got my money's worth. This location in Frederick is top shelf all the way around. Thank you guys for what you do, the way you do it.
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May 2023 by Becky Randall
All the employees are pleasant and explain things clearly. I was in and out with new tires and an alignment in an hour or so. I've had my oil changed here many times as well. Trustworthy company!
