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April 2024 by Jen Van Trump
User beware!!!! No show music teacher, then a mistake in billing - music & arts immediately reported me to a debt collection agency without a notification!!!
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October 2023 by David Hill
The staff was fantastic and went above and beyond with everything helping my daughter getting set up with her first Trumpet. Want to throw out extra Kudos to Darrell as he made my Daughter who was very nervous feel very comfortable with everything.
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October 2023 by Ricky T.
The customer service and billing department are nonexistent. They will keep over billing their customers and not correct their own error. No one answers the customer service phone line to try to correct the error. I will now contact the school board that uses this company for the student band instruments to vote not to hire this company in the future.
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September 2023 by Zoe Murray
Darrell has been absolutely INCREDIBLE!! Excellent customer service!! So kind, funny, professional and most of all knowledgeable!! They are the best!!
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June 2023 by Neil Neyman
Great for school band instruments and supplies. Always very helpful.
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May 2023 by Patrick korn
Go to a real music store. Go here if you want a teenager with no experience to ring you up.
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February 2023 by Jason D.
What an irritating company! I was looking for a violin teacher in my area, and they have a form you can fill out to be contacted later. A day later, I started getting their newsletter. I didn't sign up for that! I tried to unsubscribe, only I couldn't: the unsubscribe link takes you to a page that says you need to email their customer service department and ask to be unsubscribed. What year is this, 2003? I emailed, waited, and a week and several newsletters later, I was still getting them. Frustrated, I registered a full account with their web site using the same email. And guess what? The contact section of the profile doesn't let you unsubscribe from getting email either! You need to call in! I called, waited on hold for five minutes, then gave up. I've blocked their emails instead.This company clearly could care less about their customers or their brand, because I now will go out of my way to never purchase anything from them again. An absolutely ridiculous lack of care for customer information.
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February 2023 by Mski
Note that though the teachers are great, this business will take your money and run with it even if you cancel classes or the teacher is unable to show. The store at worman mills will tell you they don’t issue refunds or for any billing to call HEADQUARTERS. Well I did I called, headquarters will tell you they only deal with rentals and rental billing. So the ball will go back and forth. I have reported them to bbb and my CC company has advised to keep disputing payments as I do have proof of their malpractice.
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February 2023 by J. Malachowski
Note that though the teachers are great, this business will take your money and run with it even if you cancel classes or the teacher is unable to show. The store at worman mills will tell you they don’t issue refunds or for any billing to call HEADQUARTERS. Well I did I called, headquarters will tell you they only deal with rentals and rental billing. So the ball will go back and forth. I have reported them to bbb and my CC company has advised to keep disputing payments as I do have proof of their malpractice.
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October 2022 by Joe Anderson
The selection is okay, but the checkout, rental, inventory and scheduling systems are ancient. This ensures that no matter how many people are working, it'll be at least 15 minutes to get out. But that doesn't come up, because there's never more than 2 teenagers working the counter, running to the stockroom, waiting for the printers, and putting people on hold for hours.A modest proposal: invest in your systems, and hire more people.
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October 2022 by Thomas Bolton
My son's guitar teacher, Mr. Pete, is fantastic!
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September 2022 by Sam W.
Horrible company. Used it twice and never again. Been waiting for a music book for 3 weeks and just found out it was back ordered when I called. No supervisors to speak with, obviously outsourced customer service out of the country.
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May 2022 by Firebird Phoenix
Refused to honor a valid gift certificate. Put on Hold for long time. Wouldn't even give a 10 dollar credit , What a joke!
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December 2021 by Hector H
I heard banging on the violin classes and screams and people crying . But Mike gave me a great experience! by giving me My reeds and told me I have nothing to worry about! 10/10
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December 2021 by Adam O
Tom is awesome!!! He went the extra mile and is one of the best in customer service. Thanks much!!!
