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February 2024 by Mils S.
The staff was extremely knowledgeable! I went on a Friday morning. My Balloons were done in 10 minutes. They explained all the different options I had, how to order online if needed, the different packages, etc. Never would I have thought to get such great customer service for just Balloons. This is the 2nd time I have gone and gotten great customer service.
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February 2024 by Mark Handon
Nice will come back
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February 2024 by Samantha Porter
We left with the total wrong order even though they checked the tag, went back for the right ones and some are missing. One of the more special balloons appears to not even have helium and is laying on the floor upon getting home with them.
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November 2023 by Ayana Aquila
So much Halloween stuff, they truly give Spirit Halloween a run for their money. Thanks for helping make my event a success with so many little items I hadn't thought I needed but knew would be perfect.
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November 2023 by Emily Sanchez
Never buying here again 5 holes in the costume didn’t come with half of the things in the costume and the material actually sucks like do better.
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November 2023 by ken fiscus
Party city came through for our family on a couple last minute Halloween accessories for the kids. Bought online and picked up in store 30 minutes later
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September 2023 by Benjamin Wooten
I mean it's party City. Has most stuff you're looking for for parties. The skeletons are too expensive here but the smaller ones that are 3 ft are at least $12, which is cheaper
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August 2023 by Kate Cullen
Always a fun store. Don't like the new layout though, it was confusing looking for items.
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July 2023 by Shirley Nolan
I went there to pick up three pink balloons for my granddaughter Birthday on July 12th When I got home the number one first balloon was half down. I will never go back there again. This is the second time I came to your store and the balloon quality is very poor. It was a waste to spend that kind of money on three balloons and the balloons don’t last before you even walk into the door of your house.
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May 2023 by Lisa M
Horrible experience picking up a curbside order. After checking in for my order pickup, I waited 20 minutes, before I decided to call the store, to let them know that I am here for my order pickup. They told me that they’re a little busy, but they would be out in one minute. I gave it another 10 minutes, before I decided to go inside the store. I went up to the order pick up counter, where it took about 15 minutes for the 2 employees to acknowledge me. There was no one in line, and the employees were having a nice chat about their weekend plans, while blowing up balloons. I finally asked them, if this is not the right counter to pick up an order, which is when they finally acknowledged their customer. I received my order after a total of 45 minutes.
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February 2023 by David H.
Very good selection and one of the better organized Party City locations I have seen.
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February 2023 by Luis F.
This place has the worst management and customer service Becca the manager has no respect for customers. I wish there was another place where you can Helium inflate ballon's that last more than 24 hours.
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February 2023 by Amy E.
They had a lot of the merchandise I was looking for. I was looking for specific items--gold decorations for a Sweet 16 party (and they had a ton of that kind of stuff!). Also, decorations for an Oscar's Party, and they also had a bunch of that. I had looked all over Frederick at stores for these items, and I ended up finding them at Party City!
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February 2023 by Alecia Taylor
Horrible experience. Frederick location . 12/30 the manager on duty at 5pm , was very disinterested in helping not only the customers but the staff as well. She was more interested in expressing to customers, that due to the high volume of pre-orders that the customers in the store would basically have to take at a back seat for their requests. My personal experience; I had a delivery that arrived super late which is not my reason for this rating. I contacted the store to explain my latex balloons were delivered not inflated. So I went back to the store and the manager was not helpful , actually was very rude. I explained my incident and I immediately finger pointed to the register and told “go pay for the ballon’s to blown up.” It was the lack of her concern that they were delivered without being inflated. I had no problem paying but her customer service was as if I were a bother. As I stood in line I observed her treat other customers with the same lack of disinterest; because of this experience I will no longer support this location and will support a smaller business in frederick. I tried to call the 800 party city that is not real number . Highly disappointed consumer …..
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February 2023 by Frank Gayle
This is the ultimate place to get ALL your party supplies. I love it
