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March 2024 by Linda L.
This place is horrible. The service is bad and if you are lucky enough to get any help, they make you feel like you are bothering them. My last visit, I was greeted with," we close in 20 minutes. You must be out by then." I wrote the main office, made a case# and no response. Imagine that!
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December 2023 by Docta L.
We adore Jaime T - she's so amazing and patient with our two doodles (a goldendoodle and a bernedoodle) and they always come home looking so gorgeous. A true artist!
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December 2023 by Alex Canizales
Great job! Ellsworth looks great and smells fresh. His naisl look great after the trim and buffing.The fee bandana and treats were a nice touch.
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December 2023 by Nelson H.
Bought an aquarium online, picked up at the store, with some online discounts. When I got home, the aquarium has a big crack so I had to go back for replacement. The guy on the counter processed it as return instead of exchange. The price of the tank has already increased so if i rebuy, i will have to add twice the price. No matter how i insist on just exchanging it, he still asked for the prove difference! The guy was very unfriendly as well. I needed the tank that day so I had no choice but to pay up. Lesson learned, not coming back for the fish nor the bird and cage i was planning on buying in next few days. Will go somewhere else.
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October 2023 by David Fish
I took two very nervous dogs to be groomed. They came out happy and clean. Nice people, great service. I’ll be going back.
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September 2023 by Matthew U.
I feel like this was a grocery store or something like that before becoming a Petco. It also appears that they did not do a very good job at covering it up. You can take that as the inside of this store does not look like a typical Petco.The layout of the store is a bit off because of this as well. It is a bit disorienting. When I was able to finally find the section I was looking for, of course I was let down.I had bought a litter box that was supposed to be top of the line. Ended up that this was about the only place that you can find the items you need. Sadly, overtime, the items are slowly disappearing from the shelves. Most times when I show up here there are only one item on the shelf at most. I can only ever find one item at a time. It's not very convenient.Once I finally did find one of the items, I made my way up front to pay. I give big props to the one employee as she was moving fixtures by herself to set up displays. However, the guy behind the counter was a mumbler and I had to ask him to repeat himself several times.
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September 2023 by Kimberly C.
Have been purchasing GloFish aquariums and supplies from this store. We had an early annoyance because we had purchased multiple fish, and 2 died right away. When my DEAF son tried to return the fish they hassled him. So we decided that we would no longer return any dead fish just give them "burial at sea". This past Saturday he (my DEAF son)went to the store as we wanted to add 2 more fish. He was again hassled about our water quality, etc. and they wouldn't sell him the 2 fish we wanted, they told him he had to buy 3 fish and they all had to be the same and the same color, which the GloFish website does not say must be done and defeats the purpose of having a colorful GloFish aquarium. I usually send my son because I have a service dog and going to pet stores in the middle of the day on a weekend when everyone is out is not fair to him. This same Saturday I dropped off my dog early in the morning and spent over $170.00 getting my dog groomed. Because they seem to like to take advantage of people with disabilities and they will not be getting any of my business any longer. It is sad because my service dog loves getting groomed there but I have already cancelled all my appointments with Petco and am looking for a new groomer.
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August 2023 by Andrew W.
Store itself uninviting. Same with the people who are there. Too bothered to answer a question, if you do get an answerAnything to get rid of you. We'll, they got rid of me,if you're wise. There's other pet stores who want your business.
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August 2023 by Roxana C
Called at 8am to check on same day availability and the lady who picked up was able to squeeze me into the schedule for a 1pm appointment. In and out in 15 minutes. Very impressed!
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August 2023 by Emmaris Barreto
You always receive my dog with love. She is a bit anxious but I always pick her up with her grooming done perfectly.
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August 2023 by Tylisa Thomas
Love socos groomer! He always does exactly what I like and Soco loves coming
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July 2023 by Jennifer Walker
My dog Gigi was well groomed and well cared for. The staff was friendly and performed a great grooming job!
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April 2023 by Danae Serrano
We took our puppy Olive to Jose for her first full grooming and he did an amazing job. Olive was very comfortable with him and we could not have been more pleased with how she looked. We'll definitely be back.
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April 2023 by Gillian C.
My dog had a grooming appointment here, and it went great! His appointment was with Jaime T. She did an amazing job. Asked all the questions upfront and was very patient with my lack of understanding on dog grooming options. She was much quicker than other Petcos I have been to in Virginia. Her cut also looked so much better than other Petcos I have been to. No nicks, and everything looks very even.
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February 2023 by A S
Just had my senior, cranky dog groomed by Jose. Jose was fantastic and my dog looks great. Jose was very understanding of my elderly dog’s quirks and took time and consideration to give him breaks during his appointment. Jose took time to ascertain exactly what my dog needed and exactly what sort of cut and services would be most beneficial. When my dogs cut was done, Jose made sure that I was happy with it and offered to make any adjustments I thought might be better, but we didn’t need any. Jose also introduced me to the Petco app where there was a 20% off coupon. We would gladly see Jose again!