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February 2025 by Kassi Rivera
Had a curbside pickup order. Got there and there were no designated curbside spots. App said to park out front. Got a parking spot right in the front. Confirmed with the app I was there. Twice more I was prompted to remind them that I was there for my pick up. After 30 minutes.of waiting and TEN unanswered phone calls I was forced to leave. It is a 15 minute drive out of my way. They would not answer the phone the entire evening as I continued to call to speak to a manager to ask why they are advertising curbside pickup but don't complete the orders. Never did get anyone to answer the phone......
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February 2025 by Ishita Misurya
Okayish. Grooming is bad. They always say matted hair and remove the hair lol. Took my dog to very for ear injury! Idont even know how in earth
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February 2025 by Tria Hong
The store layout is nice and easy. The person at the register was nice.
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January 2025 by Jose Navarro
The employees in the grooming area are the worst that can exist, I think they are doing the wrong job, especially the manager Kris and Amanda, both of them dismissed me from 5 appointments without giving me a reason.
Don't bother calling customer service and filing a complaint, because they will never help you.
I really missed Tisha, she was always kind and never cancelled an appointment.
but she doesn't work at petco anymore.
If you love your dog, never bring him to this store.
They cancelled me 5 times and I see they put a warning on the app
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November 2024 by Twatie
I couldn't tell if they were remodeling or if the store was in disarray. The service was fine, as was the stock.
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October 2024 by Joshua Smith
We had to ask twice for help, waited forever for someone to show up. Received a lecture about fish when we’ve had them for years, which put us off buying any of them. Then no one bothered to help us at checkout, so we walked out with nothing. Will go to the Hagerstown store next time.
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October 2024 by Jim Wilson
Said you had to make an appointment for a walk-in, which is not what walk-ins are.
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October 2024 by Kathleen PRICE
This is for Petco in general, as Frederick was closed when I arrived. I think the products are great, but the groomers are sort of hit or miss. Petco in Monterey, California (Del Monte) took 4 1/2 hours to groom my dog and when I called to see why it was taking so long (she went on lunch break in the middle), she told me to come and “grab him”. He was 1/2 groomed. At least they didn’t charge me!
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September 2024 by Scott Speirs
I ordered a cage online and was able to pick up the cage at the store within the hour. Friendly, quick and efficient service. I was in and out with the cage in 5 minutes. I will definitely consider using their online site more. Perfect sales transaction!
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August 2024 by Richelle King
Arrived to find a note on the door informing the general public they were closed early.
At that moment I stood at the door reading the sign, I stepped in a pile of dog excrement. Shut it down.
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August 2024 by Honey Loew
They suck 3 days ago I order for same day delivery I still don't have 2days late
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July 2024 by Erin Rojas
It's a Petco. I use the curbside pickup and haven't had an issue since COVID
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July 2024 by Kristy Sellers
This location is a bit old/run-down looking, but I found what I was looking for here. Friendly customer service.
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June 2024 by Amanda H
Fuzzy dead betta in a cup. Likely been there for days. Enough said.
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June 2024 by Amy Smith
Fuzzy dead betta in a cup. Likely been there for days. Enough said.
