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February 2024 by Brittany Whitehurst
This place is AMAZING! I go in very often for cat and fish supplies. What I love about Petco is that they ask so much about your setup to prevent overcrowding in tanks. A lot of people don’t get certain fish (especially goldfish) have a lot of ammonia output and it’s why their fish died. They prevent abuse of fish and they are more than willing to answer any question I have about my set up or what I should be doing as my next step. They’re not there to “just sell a new tank” or whatever, they are there to ensure their fish are properly taken care of which I love. They care more about the animals than what you think about them and that says A LOT. Always helped with I’ll walk in (I ask a lot of questions) and always without any hesitation. I would give 10 starts if I could.
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January 2024 by Linda Rowe
Help is not available ever....
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January 2024 by David Barrow
Limited products available. Staff unaware what they carry.
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January 2024 by Donna Hall
PETCO has every thing for every pet! Friendly staff.
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January 2024 by Jim Miller
We had gone to a cat adoption event at another store. They did not have any females but they had an event here with a few. The store is not in a great part of Frederick. When we went there staff were welcoming and friendly! They were extremely helpful. This store has an amazing selection. My main gripe is the back areas where we could meet the cat smelled so strong of ammonia that I couldn’t even go back.
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January 2024 by Evelin Melendez
Rude customer service. Felt intimidated by the way I was spoken to.
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January 2024 by Kathy
Nice staff. I always go here.This time I returned my amazon order here and it was very easy.
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December 2023 by Docta L.
We adore Jaime T - she's so amazing and patient with our two doodles (a goldendoodle and a bernedoodle) and they always come home looking so gorgeous. A true artist!
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December 2023 by Vio Fio
3 times went there to buy some GloFish, Every time a different story , your tank is too small, but you can buy one bigger from us, it's on discount today...ohh we can't sell you only one green GloFish, yours a different colors...you need to buy minimum 3 of the same color they need friends... for more than a year now, all of the GloFishises we have are different colors... no issues, they are friends... DO NOT WASTE YOUR TIME GOING TO THIS STORE... there's more stores in Frederick to buy your pets and their needs.
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December 2023 by Nelson H.
Bought an aquarium online, picked up at the store, with some online discounts. When I got home, the aquarium has a big crack so I had to go back for replacement. The guy on the counter processed it as return instead of exchange. The price of the tank has already increased so if i rebuy, i will have to add twice the price. No matter how i insist on just exchanging it, he still asked for the prove difference! The guy was very unfriendly as well. I needed the tank that day so I had no choice but to pay up. Lesson learned, not coming back for the fish nor the bird and cage i was planning on buying in next few days. Will go somewhere else.
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December 2023 by Tom Dalton
I was just in there and wanted to purchase some tropical fish. The girl walked up and was working on betta fish and never acknowledged I was even there. No hello, no can I help you, no nothing! And then another employee came back and said she had a phone call and they never acknowledged me! Customer service is apparently not taught at Petco.
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November 2023 by Maria Snow
Overall good service! The people are really friendly and helpful. The store is just filthy!!! You walk into an horrific smell. It doesn’t look like the floor has been cleaned in months. There’s pee and dirt stains everywhere. Walk to the grooming area and there’s dog hair all outside of the door before you enter and more when you open the door. I have never seen a dirty large store chain. Ever!! Due to this I won’t be coming back. It makes me worry if they’re not keeping the store clean, is my dog getting a proper cleaning? Are they cleaning the tools used?
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November 2023 by Jason Hallen
Visited the store on a Monday night around 7pm to replace my daughter’s goldfish who had died unexpectedly. Asked one of the employees for help, once my daughter had picked the one she wanted, and got hit with a barrage of questions about what type of set up I had and what other fish I had. Explained what size tank I had and was told that it’s recommended to have at least 20 gallon tank size for each goldfish I own. Basically the guy was trying to sell me a new set up. Told him I just wanted the fish for now and was told to wait. 2 minutes later his manager appears and tells me he cannot sell me a $4 goldfish since I only had a 20 gallon fish tank set up. I was literally speechless and my daughter was disappointed to say the least. Horrible experience! Went to Petsmart and was able to get what my daughter wanted and happy assisted by the staff there. Absolute last time I will ever shop Petco in this location.
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November 2023 by David Carswell
They lie. Cashier confirmed 10% discount if you drop off an Amazon return, which I did. When I then went to check out, turns out my phone number is required for the discount.This was the first time I've been in a petco in probably 10 years. Here's to 10 more ...
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November 2023 by ken fiscus
Its ok. I did inquire about popular canned dog food and was told if I didn't see it they're probably out of it. Wasn't told where to look Wasn't assisted in locating. Went next door to grocery store for purchase