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November 2023 by Katie Filloramo
As a former teller at this location I was left alone on the front line and from the manager Linda and the regional manager’s perspective that was appropriate. From having to process drive through transactions and clients inside of branch wanting to go to their security boxes with no help of the banker who was new it was very stressful. Although I tried to address these legitimate concerns to the regional not only from the staff’s perspective but also to the clients perspective I was shunned for being unprofessional. The lack of concern for the clients experience was appalling. I bank with truist and I never had to wait behind 5 people waiting for one teller. The amount of negligence the regional manager has towards the branch is utterly confusing. I honestly don’t know how this person could even be hired as a regional. Also even working at the pnc I would NEVER bank with them. Go anywhere else
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June 2023 by Nora Norris
This branch is horrible ! No customer service whatsoever. Went to DEPOSIT a check with a date a day early and the cashier would not deposit why ? I wasn't asking for money it was a deposit. When I asked what the difference is if I deposit it in the ATM in which she had no answer. Went to Thurmont & they were more than helpful
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March 2023 by Autumn Carter
I had to go in three times to set up my business bank account, called seven times, including corporate, and almost a month later my business bank account is still not set up the way that I would like it set up. The bank manager, Linda promises things, and then does not deliver most importantly, phone calls and emails. I will be avoiding this branch whenever possible and I’m looking at the possibility of switching to a different bank because of how upset I am over the situation.
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June 2021 by Mindy Cawley
They keep closing branches. They don't give a darn about small local businesses. Don't bank here.
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September 2019 by Sinzi Boose
This is the best branch with the most wonderful workers every bank would want to have. I have been to so many banks in many countries, cities, branches, etc - the professionalism , warmth and kindness of those people can't be found elsewhere. We keep PNC as our primary bank entirely for their extraordinary service.
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August 2019 by Rebekah S.
Always get fabulous, patient service at this location with even the most meticulous questions answered! I've opened accounts here, closed accounts, had my info stolen and had to come in to have everything switched over + recovered-- amidst it all I was only given kind, compassionate care at this PNC location. Becky, Mark, and Adrian (I think that was their names!) are AMAZING and so, so helpful and patient. Clean, organized office. Knowledgeable staff. Kind customer service. Little to no wait times every time I've gone. :)
