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June 2023 by Patch A-roni
Bank elsewhere! Their ATM EATS Deposits & their response with no evidence the deposit was made (this is the 2nd time). Find another bank that cares when this happens. My check one of almost 20 was "eaten" by an ATM and they said they have no evidence the checks were deposited. Avoid this bank who does NOT take accountability for it's mismanaged ATMs putting your money and deposits at risk. Left a message for the manager who has not returned my call. Other banks care PNC at this branch anyway does not. Take your money and RUN! PNC should be shutdown for mismanagement and lack of caring for their customers money. Their ATM vendors they contract with should have higher quality machines that are properly serviced. PNC is NOT a bank that cares about it's customers demonstrated by not getting a better ATM vendor that guarantees deposits and expedites these issues rather than leaving the customer and the checks deposited open to identity theft and fraud with this eaten deposit from a GARBAGE ATM leased by PNC Bank, a bank that demonstrates that it does not care since this is NOT the 1st time this has happened. RUN!!
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January 2023 by Nick Heiss
PNC - pleasing no customersLeft this bank almost a year ago for terrible customer service.I was recently sent money via cash app and the funds were deposited to this closed bank account. I went to the branch to explain and get my money as I was told I could.PNC for some reason put a hold on the small amount of $98 and then was unable to do anything about it after an hour of being in the branch.Teller Trish tried to help me but after an hour of standing and waiting on the phone, she could not get ahold of anyone to explain why there was a hold or to have it removed.I left he branch with no money, no explanation, and no expectation of next steps.This bank and all of its locations are a joke, the customer service are lousy no matter what location / state you are in. Would give this organization no stars if possible.Literally any other place to bank is better than here.Upset about the $98 but is a small fee to realize I have made the right choice taking my business elsewhere.Look at all your options before opening an account with this organization.
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January 2023 by Brian Lingham
I never had any problems with any PNC every single PNC in my area i have enter ,i was always greeted by my name and always treated like i was important
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March 2022 by JJ Johnson
easy to use automated answering system. it only took one button press to be put on hold. they answered within 30 seconds. even though they weren't able to help me, they provided me with a company, phone number and address that could. excellent customer service. thanks
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November 2021 by Sarah Shreve
I’ve been banking with PNC for over 15 years and I’ve always had great experiences. Nothing tops our most recent experience, though. My boyfriend and I opened up a new account at this branch and we worked with Joe Holloway. Joe is very kind and friendly and extremely helpful. We really feel like he cared about us and our needs and really goes the extra mile. He is our go-to guy for all of our finances. 5 stars!
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November 2021 by Curt. P.
My girlfriend and I just opened a joint checking together and I've been a pnc customer for awhile. We met with Joe Holloway who asked us some questions and walked us through our options. Joe also gave us some great advice for budgeting and working towards our dreams and goals. The best part is we met with Joe another time to get his advice and make a plan to help us save money! I highly suggest visiting this PNC and working with Joe Holloway or any of the other great employees. PNC offers so much more than you think!
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April 2021 by Justin Riley
I personally haven’t had a terrible time with this branch but my wife had a horrible experience.I never really go into the branch, but I do get phone calls with them trying to set up meetings. Kinda annoying.
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May 2020 by Merary Diaz
If you are looking for a student account, home loans or is time for a change PNC Bank is your answer! I was impressed with the professionalism attitude shown by the staff, specially by Uzoma Hemuka and Luis Landaverde. They made me feel appreciated, welcomed and heard and the most important thing, they took care my financial needs. I will not hesitate to recommend PNC Bank to anyone!
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December 2019 by James McFarland
If I could give zero starts I would. Why is this location closed? Parking lot is full with customers who are wondering the same thing. Unfortunately I need to deposit a check that can't be done through the app so the options you give are useless to me.
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June 2019 by John
The teller may be friendly here but they have the worst customer service when it comes to service reps, you can't just walk in. you have to make an appointment. I've been here three times and I'm told i have to wait up to an hour to see a service rep to talk about my own accounts.
One of the tellers told me that they're trying to discourage walk-in customer support - that's so ridiculous
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October 2018 by John Hickman
The teller may be friendly here but they have the worst customer service when it comes to service reps, you can't just walk in. you have to make an appointment. I've been here three times and I'm told i have to wait up to an hour to see a service rep to talk about my own accounts.
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March 2018 by Gen Rub
I have a phobia of spiders and I find this on the outskirts of the PNC ... horrible
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October 2017 by Geny Rubilar
I have a phobia of spiders and I find this on the outskirts of the PNC ... horrible
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June 2017 by Kendal Smith
They dont greet you when you walk in. Waited over 10 mins while two tellers were busy with a customer and the drive thru teller stood there not helping anyone. After waiting i decided to leave and go to the PNC off Buckeystown Pike in the Westview shopping center. That branch gets a five star rating! Never returning to the Riverside branch!
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May 2017 by Hayley S.
Down right the worst PNC I have ever dealt with. I have had to make 4 visits to change the name on my account to my married name and the first two times they told me it was updated, when it was not. The third time I went to change my name they spelled it incorrectly when they referenced my license for the correct spelling, and still managed to get it wrong. How does the name "Hayley" get turned into "Heyley"? I was changing my last name only so I don't see how this could happen. After ordering checks and being charged for the ordered checks that we were told to come back to that branch and they told us that they didn't see an order for the checks under our account, when I was told this I looked up the charge on the account on my phone, and only then did they say that they would "look into it". If you are looking for incompetent people and to waste your time this bank is it.
