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March 2024 by Marie-Ange Kasende
Shamir was AWESOME!! She helped me move in smoothly and was very enthusiastic ?
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October 2023 by Kenny Hill
Jenn was amazing and very helpful. Great customer service!
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October 2023 by Jasmine Diollu
Great customer service. Shamair took her time showing us a few space and explaining the process without making me feel rushed to make a decision. Highly recommend.
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October 2023 by JAFO2016
Do yourself a favor citizens of Frederick, if you are looking for storage, rent somewhere else but this Public Storage or any Public Storage for that matter. They don’t care about your stuff. You’re just a number to them. They only care about your money. The Property Managers will say anything just to rope you in. This property already had a fire back in May, and because Public Storage likes to cut corners, it will happen again because the electrician only did patch work. The hallways don’t have proper lighting or are completely dark and to this day reek of smoke. People’s units who were affected, were never properly compensated for their lose because cause the Public Storage Orange Door Insurance Program is a joke. They were ignored to the point where they had no choice but to leave. But Public Storage does not care. Their attitude is “ we’ll just have new customers move in” Public Storage uses fancy legal practices and loopholes to get out of any liability or accountability. They give you constant rate increases and try to give you false information to justify their greed. The District Manager, Edaa Mustifah, is a smug, arrogant and ignorant dishonest person and will not care about your issues or just will not do anything at all. Her Boss Tameka Thompson Regional President, supports her dishonest business practices, so this should tell you a little more about how this company operates. They’ll try to have this review removed because they’d rather hide the truth then take accountability. They prefer to hide truth by only getting positive reviews. Most of the drywall in the outside units are either damaged or destroyed because Public Storage doesn’t want to spend the money get them repaired. You’re told “ we don’t when a vendor can come out to fix it” You’ll get more respect as a customer from Extra Space Storage or Cubesmart before Public Storage. When you’re at this Public Storage or any Public Storage, your just a number, a metric number called a show up and occupancy rate. All so that District Managers like Edaa Mustifah, Elena Guyer, get their bonuses. And your personal items either get rodent damages or worse. Oh, and to further assist you, when Public Storage answers to this and other reviews that tell and expose them with “Hello, thank you again for taking the time to reach out to us and share your concern, which we will forward to the team.” this is their polite and professional way to say they don’t care and your matter will not be resolved.
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October 2023 by Becky Smith
I rented for almost a year from the Public Storage located at 48 Thomas Johnson Dr. On June 28, I received a phone call from Elena, district manager, stating that there was a fire in the unit directly next door to mine which caused me to lose everything in the unit except for what was stored in plastic storage bins. Flash forward to today where I have not heard from Public Storage or Sedgwick Insurance Claims (Orange Door Storage). My account has since been deleted by Public Storage so I cannot even access the contract connected to my account. There is also never anyone on site during normal business hours. I’m highly disappointed with the service and response I have received from both companies. I would never recommend this location or this company.
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October 2023 by Brenda Sawyer
Still charging me for insurance even after I gave them proof of insurance. Rise your rate every 3 months until you're paying twice as much as you signed up for. Did work on the lights in the hallway then I had black dust all over my items Brenda Sawyer Kenny claggett. I'll be finding someplace else to store my things as soon as possible.
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September 2023 by claudia Weedon
Shamair Is Great At What She Does! Thanks For Helping Me With My Storage Needs!
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August 2023 by Melissa Allen
Jenn & Shamair Was Great! I'm Sorry I Made All Those Reservations.
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July 2023 by Delanta Dawson
Shamair The Property Manager At Thomas Johnson Drive And Jenn Property Manager At Grove Rd Are The Best At What They Do! Give Them A Raise!!
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July 2023 by Sarah Bromfield
The manager is SUPER NICE! location is secure and CLEAN
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May 2023 by Bogdan Nedanov
I just started a lease at this location. The company has been great and the process seamless. Also Tracy was super helpful walking me through all the steps!
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March 2023 by Joanne S.
I've used the Units on Thomas Johnon Drive twice and have been satisfied both times, I spoke with Tracey both times and she was very friendly and helpful
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February 2023 by Sandra Summers
Easy online rental experience. I called the facility to ask if I could have my pod delivered and unpacked same-day, and I could. They also, kindly, made it easy for me to access my unit once I moved in town so that the attendant did not have to be there:)
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January 2023 by Adrienne Moss
The manager, Shamair was very patient with me, explaining all details and assisting me through the apps.It's nice to know that when I have a wee uestion ok all I have to do is call
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October 2022 by Naalphatu Toure
Shamair is very helpful and very patient. I will come again because of her.