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November 2023 by Ana Long
DO NOT take your car here for service. I could go on for hours with many examples of why. However, the most blaring reason for me is their failure to screw the undercarriage of my car back on after a simple oil change (that SCHEDULED oil change took 3.2 hours by the way…) thus costing me $450 to fix after it snaps off of my car on the way to work the next day… I call Renn Kirby to explain how their failure has cost me $450, I’m told to send the invoice and they will get me my money back as they agreed this was 100% their fault… super weird how they have now been dodging my emails for an entire year now, I follow up almost monthly and have never heard another word back from them. TERRIBLE customer service. Do better, Renn Kirby. If you make a mistake, you need to own up to it and MAKE IT RIGHT.
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November 2023 by Kenneth Snowden
John Gray is incredibly friendly and helpful. He explained all the paperwork and different financing options with great care. Renn Kirby provided a wonderful experience when buying my first vehicle.
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November 2023 by Marcela Ochoa
Recently we visited the service center at Renn Kirby Mitsubishi for my daughter's first car. We met with Dakota, service advisor, who was very professional and courteous with us. He took the time to explain in detail what services the car needed. Although, it was an unexpected expense, he worked with us and our budget, providing an excellent service in a timely manner.
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November 2023 by Allyssa Smith
Wonderful experience. John & Christian both went above & beyond for me to get the vehicle I wanted as well as the best deal to fit my needs. I really cannot say enough good things about this dealership and the staff there. Also, if you want something nice to look at while shopping, ask for Tyson ;)
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October 2023 by Ej P.
Really bad experience with this place. Clay was my salesman and he was not organized when we arrived, lots of standing around. The price negotiated price w/Dustin Himes and when paper work finally showed up the price was wrong, so they had to change it. The process took 2+ hours to get done. We asked if "ALL PAPERS WERE SIGNED" They said "YES" but weeks later got a bunch of papers in the mail they forgot to have us sign and we had to run around getting things notarized. They promised a second key & still hasn't delivered it. Tires for AWD car had significant issues, 2 tires matched, 2 didn't the gaps in tread depth was a concern to the AWD system. Lastly we bought this in Aug 2023 and the oil change sticker on car read Nov 2022. They ran it through an oil change then complained about me being difficult. Just overall poor experience.
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September 2023 by Robert Greenblatt
I went there looking at one truck and called that morning prior to coming. Cobey was excellent he was on top of everything didn’t push and just did whatever was necessary to help, awesome guy to work with. Staff was fun and energetic. Great group of guys. Would highly recommend.
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September 2023 by Dana W.
Dustin Himes gave written and verbal agreement to provide all weather (weather Tech) floor mats for our new 46290.00 Mitsubishi Outlander on 2/24/2023 it has been seven months and several phone calls and still no floor mats
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September 2023 by Elmer Alexander
If you're looking for a dealership that offers great service check out Renn Kirby. Cobey (salesman) and his manager Dustin were professional, friendly and didn't come across as people who were trying to force the sale. Ask for Cobey and he will do his best to meet your car buying needs.
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August 2023 by Lorrie Trader
My purchasing experience with Colby was very good! During that time we came to an agreement that Renn Kirby would have some scratches fixed on my used Infiniti Qx60. When it was first done, it wasn't quite to my satisfaction, but Dakota in the service department defintely helped in getting it properly taken care of. He was very helpful, polite, and attentive to my concerns. He even gave me a loaner car while mine was being painted. Thanks Renn Kirby for your efforts in customer satisfaction. I would definitely recommend others to Dakota and Colby.
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August 2023 by Mistyna Malcolm
We had a wonderful experience when we purchased our Outlander. Our salesman, Bucky was very knowledgeable and made the process very easy. This dealership is top notch! Thank you.
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August 2023 by Eli
From the moment I walked in, the salesman went above and beyond to ensure I felt valued and understood. His care and attention to my preferences made the entire car-buying process smooth and enjoyable. The dealership's commitment to customer satisfaction was evident throughout, making it an outstanding experience overall. Highly recommend this family business!
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August 2023 by Steve Frizzell
I am so pleased to walk into a Dealership such as Renn Kirby and be approached with the most courtesy. The sales consultant and General Manager listened to my concerns. The staff took the time to make every attempt to make me happy with the price of the vehicle, the trade value, and the best finance options for me and my family. I cannot thank them enough for the best vehicle purchase I have experienced.
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August 2023 by Karen Bourne
I purchased my vehicle from this dealership last year and have come back to have it serviced (routinely), and they are always friendly, accommodating, and informative. I would recommend them to anyone who asks. Cobey and Dakota have delivered consistent stellar customer service, and they have the warmest and most welcoming spirits about them. It's exciting to see the new location being built, and I'm looking forward to seeing what it will look like when complete.
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August 2023 by Naveya Twyman
This is my second time buying a car from Renn Kirby Mitsubishi, and I love them. They work with u on everything and they are real friendly and have a positive attitude. This time I cam I met Mr. Bucky and he is the most funniest and sweet kind person along with Mr. Clay. The both of them really made my day and was so helpful. So if u are ever looking for a great ride slide to RENN KIRBY MITSUBISHI.THANK YOU
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July 2023 by Azhar Azhar
I knew from years ago that this dealership always gives you a great deal, no markups most of the times under MSRP. I went to see them and ended up buy 2 outlanders . Best customer service . Best prices that no way anyone can beat. Specially how the car market is on fire you shouldn’t shop else where. Kobey the sales manager is great at customer service definitely deal with him he will make it happen. If Renn Kirby have more and more selection of cars I will never go else where. Christian the finance manager will make it happen. Check them out yourself don’t take my words for it.
