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July 2023 by Jonathan Gruenebaum
Have been buying these shoes for several years. Good quality, reasonable prices and excellent customer service.
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September 2021 by Dennis K.
I bought at least 12 to 15 pairs of dress shoes and sneakers from 1995 to 2010. I refuse to purchase anything from them ever again due to my last experience in 2010. I ordered a pair of dress shoes that were black and supposed to increase my height 3 inches. When I received my order the shoes were brown and they increased my height barely 2.25 inches. When I called to complain I was told I would have for pay shipping in both directions and that even though I never wore the shoes except to try them on for a minute to check the height, they wouldn't give me a full refund because now the shoes were "used and not new." The man I spoke to named John was rude and didn't care I was shipped the wrong color and refused to take responsibility for the error. He also didn't care I was a repeat customer for fifteen years. My advice is DON'T BUY FROM THIS COMPANY. There are other places you can order height increasing shoes that will treat you better than Richlee Shoe Company and unlike Richlee they act like they want your business.
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May 2021 by Colonel S.
Can give them a star never received my order talked to Bob at customer service still no money back no shoes it's been since March 16 had to buy something else give me the BS they have to wait on Fed Ex or UPS to find out what happened to order WELL I NEVER Received My ORDER
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December 2020 by Tad D. Ransopher
Website sucks No checkout
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October 2020 by Al Garner
I have ordered many elevator shoes from many companies in the past and I can say,” Richlee’s have the best priced and top quality boots”. I even returned a pair with no problems and my new black cowboy boots are awesome and their insoles are superior to anybody else’s by far. I am 100% satisfied, period.
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August 2020 by Kim E.
Truly does make men taller!!! Gave these to my husband and couldn't believe it!! Great product, great customer service, and overall great company!
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February 2020 by Jonathan Braun
1. Received only 2 of the 3 pairs of shoes ordered, even though they showed in stock. Was never notified of back order.2. Shoe height increase was slightly less than 2", even though they stated 2.5".3. Of the 2 pairs I received, one shoe made so much noise when walking in I had to return.4. MOST IMPORTANTLY... be aware that you have to pay return shipping on all returns, even on defective merchandise. And merchandise can not have been tried on anything other than carpet as to show as never been tried on. They even tried to charge me shipping on shoes I never received and said shipping was charged on the full retail price of the two pairs I received. When I read them their shipping policy, they rudely agreed to not charge me shipping on full retail price.
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February 2020 by Jonathan B.
1. Received only 2 of the 3 pairs of shoes ordered, even though they showed in stock. Was never notified of back order. 2. Shoe height increase was slightly less than 2", even though they stated 2.5". 3. Of the 2 pairs I received, one shoe made so much noise when walking in I had to return. 4. MOST IMPORTANTLY... be aware that you have to pay return shipping on all returns, even on defective merchandise. And merchandise can not have been tried on anything other than carpet as to show as never been tried on!
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December 2019 by James Mcmenis
Boughtvsomevyesrscago m werrchelpful
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August 2019 by Martin P.
Been ordering shoes from Richlee for over 20 years now. Never had any problem. The styles can be upgraded to be more current, especially with their tennis shoes but I like the durability of their shoes. Never had problems with customer service either. Almost always it's a gentleman that answers my calls and he's always pleasant. Don't know about returns cos I rarely do if ever I did.
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June 2019 by Jacob Ungar
Very bad experience!
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June 2019 by John Duval
Insoles top leather becomes unglued & causes ripples that hard on the soles of the feet & becomes uncomfortable to walk, not good for on the treadmill in the gym.
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May 2019 by Frank Simsich
I like the discreetness, quality and comfortabilty of their shoes. I have been enjoying them for years.
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April 2019 by Seymour S.
Fully guarantee policy sucks. Had to pay almost $40 for shipping both ways for shoes that were at least 2 sizes to small. Couldn't even get my feet into them after ordering 1/2 size larger than normal. Not my mistake but had to pay for theirs. Not dealing with them again.
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November 2018 by L Z.
I have been ordering shoes from this company for nearly 20 years. It was all great in the first ten, twelve years or so, I couldn't be happier. But in the last few years, the quality of the products has changed. The shoes I bought last time started cracking up in just a few months, so I had to order new ones. The new shoes I just received hurt! They agreed to an exchange, but I have to pay to ship them back! Even though that was not my fault. Being a good customer now gets punished by this company. The lady answering the phone was also rude.
