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September 2023 by Evelyn Thurber
Every time I come, they are allegedly “out” of either churros or pretzels. Today, I asked for a pretzel, but the lady told me that she was “out” — despite the fact that I could literally see a pretzel in the warmer. Every time I come, the frozen yogurt machine is allegedly “down,” and the tables/soda station is absolutely filthy. Today, they were “out” of soda lids. They are usually “out” of different sodas and condiments. They also don’t bother to fill the soda machines with ice. One time, a customer has complained that they were out of soda lids, so the lady at the register told him to fill the lids himself — which he did (doing her job for her). I’m sure the customer is a great guy, but we don’t know the last time he’s washed his hands, or what he’s touched since. They are NEVER apologetic about being “out” of things; in fact, they are very rude and have a “get out of my face” attitude towards anyone who asks for something that they are “out” of. If you want good service, go to Costco!
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February 2023 by Stephanie Driver
As a shopper I don't mind going to Sam's Club. As the wife of an employee, I hate it. How can you give your associates 3 weeks of a schedule so they can plan accordingly, and then change it the day before your day off?!?!? My husband was supposed to have off yesterday 2/21 and today 2/22. He checked his schedule Monday before he left work at 6:30pm and he was off yesterday and today. I happened to check his schedule today (2/22) and it was changed to him working. I don't know who this manager Paul is, but you need to do better. We make appointments and arrangements based on his schedule and then the day before (when he's off) it changes and you don't notify him that he now has to work on a day you scheduled him off?? I call BS. I guess I'm glad I took screenshots of his schedule before they changed it. I'm not happy Sam's Club and Paul. Also, when he started there he was working Saturdays and had Sundays off. Now they have him working both days on the weekend. I am completely dumbfounded as to how they can run a business and keep employees with their schedule changes and poor management.
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November 2022 by Amy E.
Great shopping experience today. I needed apple cider and found it quickly. Picked up some cotton candy for a movie party (and it's so hard to find this at a reasonable price.) The selection of clothes was great, too! Using the app to check out as you go is a great feature that I love!!
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August 2022 by Billy S.
It's a store we're you get food and stuff. Other than that, stocking shelves, products, quality of food, space of Isles, Associates to help, are lacking! The excuse is COVD - 19, and probably will be for the next several years.
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August 2022 by Grace H.
Staff is rude and unprofessional- specifically the male cashier at the food court. Will not use again.
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July 2022 by Blaz Daniel
Sams changed the wrong tires on my vehicle and almost caused a bad crash. I’m not going to write my whole story but the negative reviews and overall management of this sams is true. Management has the know how and temperament of a 2 year old.
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May 2022 by Julie Gos
I’m being nice ,but it’s taken me since 6:00 this morning to check out. Because of this I can’t pick up my order until tomorrow. I’m not sure what’s going on but something’s messed up. It shouldn’t take 3&1/2 hours to check out. First I was on the app ,then to the web site , & finally went to Facebook & picked a tire sale. Finally got through. Shouldn’t be so hard & long. I know I’m ranting,but because of personal reasons I have trouble getting to the store, this has been a godsend to me. Everyone is so sweet ,but the app is ticking me off. Thank you
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March 2022 by M V.
We came out of the store today and the guy collecting carts stopped what he was and asked if we needed help loading our items into our truck. I didn't get his name but a big thank you to him!!!!!
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October 2021 by Lisa Ann H.
Just got my first SAMs card. We are military so we mostly go to the commissary so there was no need to go to SAMs. I threw a baby shower for my son and daughter-in-law and instead of cooking I decided to place an order with them. I was pleased. The trays look just like the pitcher I chose from. The sandwiches and pinwheels were a hit at the shower. I have only came in the store twice now but I think I will definitely use them again.
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July 2021 by marleni u.
This place always has expired fruits and vegetables. And their merchandise is never organized it's alway so messy. They don't have a very good, or pleasant meat selection available at all. It looks like some left overs.
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April 2021 by Ally Barnett MacCall
store is out of order doesn't have certain things cashiers are rude more than one experience with this store do not recommend
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April 2021 by Michael Campbell
Got a fantastic deal on a 65 inch Samsung TV under $600
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December 2020 by Mark T.
I love how sparkling clean and organized this store is. So far I have not waited in line or suffered any problems. Weekdays there are snarling lines and now you can use the app for scan and go if you want to. The meat and cheese departments are the only areas where I ever encounter multiple shoppers. Masks/Covid: Everyone is masked up. Location wise I'd prefer an easier in and out regarding traffic but everything retail seems to be Urbana Pike area near the mall.
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November 2020 by Chelly C.
You don't have to wear masks here. AGAINYOU DONT HAVE TO WEAR A MASK HERE!!Kinda off putting for the amount of elderly and disabled that shop there. But what ever... Make sure you show your membership or else the ladies at the door will harass you. Pretty much a free for all.
