-
November 2024 by Mark Hugentober
Wonderful group to work with. Hanna, Chris, and Ken were top-notch. I came to them with a difficult situation and they came through and worked me in. Can't recommend them enough!
-
July 2024 by Kimberly Reed
I have been having a terrible experience with Hagerstown ford and getting nothing but terrible service and the run around. I called and spoke with Ken at Frederick and he scheduled me an appt for my recall and helped me get in touch with the right people to handle the issues at the other place. Ken really helped me and validated the poor service I was getting. He called me back even though they are very busy to check on the status of my vehicle. Although he hasn't ever even touched my car, I will only be going to Frederick ford Service center now! Thank you ken for being an amazing guy and helping write the wrongs by another dealership!
-
February 2024 by Sharon Augustiny
I generally deal with Ken Reed when I bring my car in for service and he is always extremely gracious and helpful. Bill Heffner has also given me excellent service.
-
February 2024 by George Graves
Quick service and great value
-
February 2024 by mike Kephart
They replaced my stolen, catalytic converter and had me back on the road the next day
-
February 2024 by Cynthia G Myers
Prompt, courteous, fast service
-
November 2023 by Shyang Tan
They are great. I got my Outback there in 2022. Recently I brought it in for lift gate issue., they fixed it by replacing the motor same afternoon without charge.
-
November 2023 by Susan Wellen
I was made to feel like I was important and that my car issue mattered
-
November 2023 by Diane Hughes
Wait time was great. Service was greatServices: Tire rotations
-
November 2023 by Robert Bounds
Service was fine. Simply oil and tire rotation.Services: Tire rotations
-
November 2023 by Mark Lawson
My elderly mother had some body damage to the left front end of her 2018 Honda CR-V Touring AWD. She used The Frederick Motor Company Collision Center to repair the damage. The damage was repaired completely, and they even detailed her vehicle. She is very satisfied the service that was performed. Thanks you Dennis Hall and Alvin for their fine work.Mark A. LawsonServices: Auto A/C recharge
-
November 2023 by Thomas Seiss
The works. In and out in reasonable time.Services: Tire rotations
-
November 2023 by Brian W.
Don't buy your diesel work truck from here. They can't service it in timely manner. 4 week wait for appointment and been that way for 4 years. Just ask, they get annoyed that you don't know! Now this is a big problem and hassle for your customers that they obviously don't care about. The answer is pay your diesel mechanics, more money and hire them. Seriously... You can't solve this problem that your customers have in four years?
-
November 2023 by Janet LG
I recently bought a Subaru at another dealership as there were fee dealers in the area that had them on the lot when I was looking. I wish I could have done business here as when I spoke to a sales person, I think his name was Grant, was very informative and not the typical salesman type, he seemed genuinely very interested in giving helpful information and there were no salesman tactics that most places use. I received a recall on the car and since I live in Frederick I took it to Frederick Subaru and got excellent customer service. Curtis was extremely helpful in the service department. They were able to give me a loaner car for the day and took care of addressing the recall. I will definitely be bringing my car back here for future service issues. Thank you so much!
-
October 2023 by Dr. Leveque Levec
For over 2 years now, the Ford Motor Company Fast Lane services, have been exceptional in all my F250 needs. They have lived up to the name, fast lane. They do diligently while remaining always customer friendly and polite. I wish the main garage at Ford Motor Company was this good. But since this review is about the Fast Lane, I will stick to it - highly recommended!Service: Oil change
