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February 2024 by Kristi Buppert
customer service has been great lately.
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February 2024 by J B
Friendly people, great prices, awesome selection of food and the store was very clean.
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December 2023 by Matthew U.
On one of my many trips home I decided to take a different approach to get there. When I do this, I somehow always end up stumbling upon nice little pockets of businesses along the way. That's what happened this time around. If it wasn't for taking an alternative route, I probably wouldn't have even known this location existed. When I reach Frederick I know I'm anywhere from 45 minutes to an hour away. Which is usually about when I need to stretch the legs and get myself to a restroom. Thankfully the familiar red awning showed ahead of me and I knew I would be able to make a quick stop here. Pulled in, found a spot to park, and headed inside. Used the facilities, decently clean, and then browsed the store. I ended up getting my sweet tea and a pack of smokes before returning outside. To me, this location feels tucked away and mostly serves those in the community more so than the travelers on the highway. Which isn't a bad thing.
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December 2023 by aretha chum
Outstanding customer service! Staff made my sandwich order incorrectly (forgot all toppings). When I called to request the toppings the manager said he would have the correct order ready for pick up.
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October 2023 by L D
Over the course of 5 pretzels and two breakfast sandwiches. The food is never heated up fully so I get a cold meal. I think they need to fix the oven.
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September 2023 by Roger Bohn
They were quick with my food.
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April 2023 by Karen Smith
This Sheetz was Very neglected trash on the floor. I got a fountain soda. The counter hadn't been wiped so I cleaned it with the disinfectant wipes that where sitting there. Just looked like know one cared.
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February 2023 by Swaaie
The last 7 TIMES. I’ve ordered from Sheetz you guys have forgotten my sauce every time, my drinks, my additional snacks or condiments!!! It’s always missing!!! & I ordered a larder milkshake yesterday and it was only just above half full!!! Then when I tried to get ahold of you I couldn’t get through!
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February 2023 by Chris
Staff doesn’t know how to properly make a latte. Milk shouldn’t be 200 degrees…. Thought there was training they have to do?
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December 2022 by Jamie K
Sells K1 Kerosene - getting harder to find at the pump, they should definitely advertise this offering. Hope they keep it too, many seem to get rid of it when they renovate their stores. Some folks rely on Kerosene for home/workshop heating.
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December 2022 by Peter Forbes
Just spent 30 minutes trying to get a Sheetz Rewards card set up. What a waste. Sheets suits don't give a "hoot".I'll go elsewhere.
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November 2022 by Barbara Hamilton
I love this sheetz! They have an amazing staff! Katie and Olivia are AWESOME, from remembering my order specifics to fun intermittent convos to just being super helpful! The store is so well maintained, my food is never wrong and my visits are always pleasant. Totally recommend!
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October 2022 by Raul Z
I was a first-time app user for an order and it didn't go well at first. My order was scheduled for pick up, and I waited 5 minutes more past the pick up time. I did confirm my order with an employee. I couldn't continue to wait, and highly upset, I never paid for it so I left. I am a person of time, principles, and values. When I finally had the time, I wrote up a complaint in their website, now I am not encouraging people to complain about a lie regarding the following information. A couple weeks later, I got an apology letter with a $10 gift card. Like I said, I am a person of principle, not money, and to me that meant a lot. So thank you very much, and I will gladly continue to do business with Sheetz.
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September 2022 by Britt
Horrible customer service experience. Female that came to the register was rude. The 6 other people in line and myself disrupted her conversation she was having with all the other employees standing in the back. Maybe it was the supervisor on break blowing it down in the parking lot. ?♀️
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July 2022 by Mike g
Earl is the absolute best. Helpful, polite, friendly, efficient. Get this man a raise. Thanks Earl, I appreciate ya!