-
March 2024 by Dinusha Perera
Ordered two foolproof tall cappuccinos. One was the perfect weight and the other one felt as cup full of cotton balls. I asked little extra milk, one of the baristas started pouring in cold milk. I stopped her and told her it’s a hot cappuccino. She then gave the barista who was at the espresso bar to remake my cappuccino. I saw her make it but I didn’t see what happened to my drink. So, after about couple of minutes standing there, I asked the barista who was making drive thru drinks, is that my cappuccino. He then asked the barista at the espresso machine, she mumbled something and the male barista handed me the drink. I then asked to confirm if it had the raw sugar inside, the girl barista at the espresso bar pretended like she didn’t hear me. The guy barista asked her again and she mumbled something. I got my drinks and said to them both, it would have been nice to have my drink right after she made it so, I wouldn’t have had to standup waiting for my drink since it was already done couple of minutes ago. The guy barista turned to me and apologized but that girl barista kept cleaning her bar like she had no care in the world. Starbucks needs to train these people what true customer service is
-
March 2024 by Alan
My beverage was maid to perfection
-
March 2024 by Rebeca
Really miserable employees who take the longest time getting your food to you!!!! Was in the drive through for 40 minutes!!!!!
-
February 2024 by Tammy Bennett
Worst place ever. Drive-thru customer service really needs better people. It’s worth the extra mile to go to another Starbucks then get horrible service from this one.
-
February 2024 by Ashley
always the
-
January 2024 by K
This Starbucks consistently has the most miserable employees I've ever encountered in my life. I live a few minutes away, so I pop in occasionally, mostly only to get cake pops for my kids. The customer service here is atrocious. I've never seen an employee here smile. Many times I've had to wait quite a long time because no one is working at the register, though there are typically 6 to 9 people behind the counter. The only employee who will ever even make eye contact with me is the person who eventually takes my order. I always try to be friendly, just to see if maybe it will be different this time, but I'm at the point that I won't go back.
-
January 2024 by Mary Neubauer
I don’t frequent Starbucks often but had a gift card to use. I ordered a holiday item as it was on the menu up at the drive thru and was told rudely that they didn’t have them anymore since the holiday was over. This person spoke over the person taking my order. Then when I got my drink at the drive thru she didn’t even look at me (literally looked in the opposite direction and there wasn’t anyone else there) and was annoyed I had a gift card. The entire interaction was bizarre and reminded me why I prefer local coffee shops.
-
January 2024 by Kim Huynh
I ordered ahead via the Starbucks app and went to pick my order from the drive-thru. I got 2 venti drinks, one of which was the matcha latte and the other was a pink drink with matcha cold foam. When I went to pick up the drinks, this is what my matcha latte looked like.I was honestly in shock and held the 2 venti drinks side by side for comparison. I asked the employee why the matcha latte wasn’t full and was told that the foam settled off. She offered to have it remade and it still came out with 1/3 of the cup being foam. I left without saying anything because at this point the line behind me has gotten long.Having been to this location for at least 10 years and ordering matcha latte very frequently, this is the first time I’ve had a barista telling me that the foam counts as part of the drink. I feel robbed…It’s such a shame and disappointment because this location has always been providing such amazing service.
-
December 2023 by Stephani Morris
Why, why can't I get the drink that's posted on the menu?? Twice now my husband has tried- 1st time I let it go. Twice my husband has tried to get me a chestnut praline Frappuccino. I have received a weird concoction with milk, whip cream and chestnut praline topping. It's $7 for a drink, please can I get what you advertise!!
-
December 2023 by Caitlin Lambert
Got my order completely
-
November 2023 by Crystal Smith
Very slow and always talking to other staff members. Not helping the
-
November 2023 by Michael Rauer
Great coffee!
-
November 2023 by Sally
This is the only 24hr location by my home, that i come to ALL the time. Yet this morning i came at 5:30. Just for them to have blocked the driveway, turned off mobile orders and locked the front door. Also keeping majority of the lights off to give the illusion they’re closed….this is absolutely bull….i’ve come here earlier than this before and Ive been greeted. Someone needs to teach the people working today some customer service.
-
November 2023 by Ari Kon
Ripoff, stopped by again 7 months later and the ripoff have gotten worse. Worst of all they don't give senior discount, iam done
-
November 2023 by Bill R.
The Coffee is too strong and taste awful. Is so strong that I have poor half cit out and hot water. It leaves a bad after taste. This bolrand is as bad as Red Bull . If you don't drink enough then your body will Crash, which is very unhealthy . It's bad for your stomach.Every one should boycott all Starbucks coffee shops.
