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November 2023 by Shawn Lingenfelter
I just moved to the area and had to find a new place to install tires on my car. The reviews for tire world were good online so I decided to give them a shot. I purchased 4 tires online and tire world was an authorized installer. The install seemed fine till I got home and washed my car. 3 out of the 4 wheels on my car were scratched. One of which had gouges out of it and it looked like they tried to paint it to cover it up slightly. I brought this to the mangers attention to have the wheels replaced. They admitted to it being their fault and they offered to repair the wheels and wouldn’t budge on getting me new wheels or compensating me to buy new ones myself. I didn’t think that is a fair offer due to the wheels being in perfect condition when brought in. I didn’t want to have shotty repair work done especially after they tried to cover it up with paint so I wouldn’t notice. I do not recommend taking your car here and would pay double the amount to not have to deal with this next time at another shop.
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November 2023 by Stacey McMenemy
I was traveling out of state to visit family. When I was having tire problems, they quickly worked me in. They were professional and knowledgeable. They explained everything well. The price was fair. I was very pleased.
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November 2023 by Naveen Mandava
Tire world did a great job fixing my Tesla flat tire. Was impressed they can fix it. Was sos worried that they will ask me to replace the tire. People there are very friendly and very knowledgeable respectful. Thank you tire world.
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October 2023 by Vivian Nguyen
I had my car towed to Tire World due to a flat tire (without an appointment). They were super professional and had my car completed in a timely manner! Jeff was able to answer all of my questions and kept me updated throughout the process. Will definitely choose Tire World again if needed. Thanks!
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October 2023 by Speak Gospel Truth
I believed I needed new brake pads and Called Tire World Auto. They were super helpful on the phone and gave THE BEST PRICE in the Frederick area. I dropped off the car, they called me back within a couple of hours and informed I did not need new brake pads for another 10,000 miles and everything looked good and offered to rotate the tires. Just think about what so many other dealerships or Auto repair shops would have done for a sale? -“you need brakes and rotors on front and back” , certainly not the honest thing.The integrity of this business along with amazing customer service was a welcomed surprise in today’s “self seeking and centered” culture. Oh, and they charged me nothing for checking the brakes and rotating the tires!!!! Absolutely recommend Tire World Auto, I’ll be back to see them in about 10, 000 miles!
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September 2023 by Shanna 1405
I've been talking my car here for years. I have never been disappointed with the service. As a woman, I appreciate that I have never felt pressured to purchase the XYZ service in addition to the ABC service. I'm face there have been times where they have advised that service can wait to be done. I also appreciate the low turnover of staff. That tells me they treat their staff right. I recommend them to anyone who needs an honest place for tire changes and regular maintenance for their vehicle.
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September 2023 by Jithin V
This was my first visit, and I needed a last-minute state inspection for my car. I must say, I'm quite satisfied with the overall experience. I'll definitely consider returning here for other services in the future.
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September 2023 by E K
You know how you're going to be treated when you call and ask questions. If they listen or rush you. They listened to me and my question, scheduled an appointment for the soonest and I am so glad I chose them over the other people down the street. Everyone was so professional and friendly. They even offered me a ride back to my job. I didn't even know they would even ask.They took their time and explained everything that I needed. I will be a customer for life. Thank you for making feel appreciated
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September 2023 by Jen B.
First time customer and had a wonderful experience! I tried 5 other shops before calling here and nobody had my tire size, called and spoke to Kevin and he said he could have them in 2 hours and installed by this afternoon around 2. I dropped my car off and Kevin called at 2 and said it was all done. The other gentleman I spoke with when I went in to pick it up (didn't get his name) he was also very friendly and so was the other lady who was working. I absolutely will return whenever I need tires.
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September 2023 by Red P.
Replaced shocks and strutts, rides like a brand new car.From 5 to 1 star, should have cost me under 100 but ended up costing about 600 including the price of the dealership fixing what tireworld failed to do. Tire World Auto Centers (Owner)Thank you for your honest feedback. Our service manager, Ben, would like to receive some additional information as we are not able to look you up under "Red P" in our system. Please contact him:
[email protected] or 301-668-5009. Thank you.The service manager wants me to bring the vehicle back in. He didn't perform the work that I paid for and I brought my vehicle in twice to get the tires balanced so there's no way i would trust them with my vehicle again. I paid tacoma to balance the tires and they did the job perfectly. Also paid for an alignment and diagnostic at tire world. Instead of giving my vehicle an alignment they said I would need new tie rods. If that's the case it would be covered under the warranty that I paid for. Tacoma gave it an alignment without new tie rods and gave me pictures of the damage caused by tire world. I'll post them soon. I will not ever bring it back to that establishment or as he said, someone he trusts.Save your money and take your business to someone that will take care of you and not steal your money.
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August 2023 by Justin Gorham
First time Tire World customer. The staff was very knowledgeable (1) addressing the problems with my vehicle's engine and (2) working with the insurance company as this was a warranty job. Outstanding customer service from the entire team explaining the engine problem and updating me during the job. Once the job was complete, I received 2 follow-ups to ensure the job was complete. I strongly recommend this business, and I will be returning for all future automotive maintenance and repairs.
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August 2023 by Ramsey Russell
Super quick with amazing customer service! Had a slow leak (that turned out to be my dumb fancy valve stem cap) but since they couldn't find anything there was no charge. Also got new tires for my daughter's car in under two hours! Friendly, fast, and fantastic!!
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August 2023 by Phuonganh Ta
I had a wonderful experience working with Service Advisor, Kevin King and the Manager at the Tire World - Riverbend location. Their customer service is beyond amazing. I went to the wrong location for my tire appointment, so the Riverbend Manager drove in heavy traffic to get my new tires to me. Then Kevin jumped in to replace all 4 of my tires and got me out the door quickly. This is the place to get new tires as they have a huge selections of tires and the price is great. I recently went in for an oil change and it was the quickest oil change I’ve experienced in many years.
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August 2023 by Imran Razvi
I made an appointment for 12:30 and I was told it would be quick, about an hour or less. 45 minutes later they had not even started on my car. What’s the point of making an appointment?
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July 2023 by Mamie Springer
I was given an appointment time for service, but my car wasn’t taken into the garage until an hour and a half later. (When given the appointment, I mentioned I planned to wait there) I understand they were finishing work in vehicles ahead of me, but it would’ve been considerate of them to call me beforehand to let me know there would be a delay. The employees at the counter were polite and apologetic, which I did appreciate. Maybe next time I will call before coming in to avoid the extra wait.
