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January 2024 by Zackary Grice
Abby Scott answered my call, had a bit of an issue returning the equipment due to a bad storm but she was super helpful, knowledgeable, and kind in helping me out. Gave me a few different ways I could drop it off and made this whole situation so much better. Thank you Abby!
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January 2024 by Mark Dominesey
Super fast service, excellent help from service writer, Cedric.
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November 2023 by Lu
Sure, Public Storage has great move-in deals, but Zack represents the company in a professional and trustworthy manner. He's why we recommend PS
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September 2023 by Autumn Leveridge
No support to Military Veterans
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August 2023 by Maria Martz
Excellent service!!! Very nice and helpful staff.
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June 2023 by John Burwell
I strongly suggest taking your trailer hitch install business elsewhere. They have no understanding of what an appointment means and don’t know how to work on a schedule. Installation was not completed properly and is not tested, leaving issues that turn on your check engine light. Then when you go in to get it fixed, they double book and tell you the installation is fine. Even escalating to management does not help as the manager just covers for the slacker employees. Take your business elsewhere. If this is any indication of how the business is run, I’d imagine the rest of their services as just as poor.
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June 2023 by Shane Wickline
I was late picking up my trailer by a few hours. Without warning or notification, my reservation was cancelled. I noticed when I arrived that the reservation was missing from my App. When I arrived they did not have the trailer I reserved because my reservation had been cancelled. They were able to accommodate me with another trailer at the same price, but it wasn't what I ordered and since my reservation was cancelled it took about 20 minutes to check me out as the staff had to uncancel my reservation that had been cancelled.The staff at the uhaul facility was great, but I wish my first reservation had not been cancelled.
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April 2023 by Jeanne kelly
This store is stocked with everything you need for packing to move with reasonable prices. The staff is awesome. So helpful!! They have a place where you can recycle your moving boxes. Take what need, leave what you can!! I folded the wrapping paper that was still in good shape and left that too. I parked my sister's whole house and didn't have to buy any boxes.
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December 2022 by Sherry Hicks
Reserved a dolly went to pick it up and they gave it to someone else. They called another store and told us they had one got their and they said they didn’t have one. Ran around to find one and ended up getting one at Rental’s Unlimited. We always use them but not anymore they will never get my business again.
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December 2022 by William Hill II
Great service, the only thing I had to do was sign my name. The awesome staff took care of everything, totally professional and helpful in every way!
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August 2022 by Taylor Pronesti
Words cannot describe how AMAZING the team is here.I had a complicated and time sensitive situation and Fredy was so patient and kind while guiding me through possible options.When moving day came, I was so stressed, but Cheryl and Tameaka made everything so much easier. They were calm, friendly, patient, attentive and generous.This is top notch customer service and I will continue to support them!
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July 2022 by Drew Muse
Staff went above and beyond addressing an issue I had with returning a 1-way truck I had rented from another store and dropped off at their location. The site itself looks clean and well maintained inside and out.
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July 2022 by Dorothy Kott
Always rent from this place for years. Love it. Very nice people.will always use them.
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June 2022 by Evans Tenga
Good at the beginning. But worse I've ever seen. I was charged for 2 days rather than 6 hours. Overcharged and my receipt was sent to me 5 days later. Long story short the lack of attention to detail is simply bad. I am currently waiting for a refund of which I was meant to receive today but was told it will take another 3 to 5 working days. Bare in mind it is not my fault this has happened. I will stay clear and have peace of mind elsewhere.
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February 2022 by David Francisco
I rented a 15 foot truck and when i returned the truck 4 hours later i forgot 4 covid home test kit i just bought from cvs around the corner of uhaul in the truck on the dashboard. i returned 20 min later to find out its not in the truck. The guy in the front desk said he just checked the mileage in the truck and didn't see anything in the truck then said he was going to call the other employee because the other female employee was checking/ cleaning that truck. The female employee said she was never in that truck or around that truck. Someone is lying and stole 4 covid-19 home test kit i was going to use on my kids at home because they woke up sick . $80 dollars worth of covid-19 test kit stolen from uhaul employees. I had to go back to cvs and spend another $80. Thieves and liers are what they are at uhaul on prospect ave frederick.
