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December 2023 by Julia Vitrano
My family visited Frederick this year because my boyfriend is from the area. We wanted to take advantage of some shopping, so I brought my little sister to the Velvet Lounge as I have been meaning to check this store out from several visits ago.Just as preface, my sister has a physical disability (achondroplasia) which makes shopping very difficult. She will frequently avoid it, but she wanted to enter the store because she thought the mannequins were fashioned very nicely and became excited about the styles (this is super rare for her, so I rolled with it).We started to look for clothes that could be easily tailored to accommodate my sister’s sizing needs. One of the salespeople — whose name I really wish I asked for — saw my sister getting frustrated about the material on a sweater and, very gently, offered to find easy-to-tailor alternatives that mirrored the style of sweater my sister liked. It was handled with such ease and no fanfare; there was no big deal made about my sister’s sizing needs and the woman was so kind and helpful that, after the experience, my sister reported she would love to go back (another rarity!).We were successful and my sister found two shirts that made her feel good about herself; I could not be more appreciative to the woman who had helped me, and the next time I return to Frederick, I am going to try to let her know just how much this meant to my sister and I! ❤️
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October 2023 by G. W.
Always a pleasant experience every time I happen to find myself in that store and I've frequented it for years.
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March 2023 by Altimont “Mark” Wilks
Classy clothing I recommend that Women who want to look beautiful shop here.....
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March 2023 by Altimont Wilks
Classy clothing I recommend that Women who want to look beautiful shop here.....
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November 2022 by Jenn T
What an amazing experience. I emailed Erica a couple of days ago looking for some help on finding clothes. I'm very much a tomboy and a very outdoorsy person. So I don't have a lot of nice dress up clothes especially for work. Whitney and Eyrcka were amazing. This was like having my very own personal shopper! Erycka was very warm and welcoming. And exicted to help me find clothes I wish more stores offered an experience like this one. If your the type of person who is alittle self conscious or has no clue what their doing with clothes like me. This is the place for you. I bought some beautiful clothes that I can use for work. I can't wait to go to work tomorrow. Thank you so much Whitney and Eyrcka for your warm welcoming customer experience. I felt like I was hanging out with my friends.Jenn
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January 2021 by Jmdrnewcomer@Yahoo,com Jmdrnewcomer@yahoo,com
♥️
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November 2020 by Kate Edwards
Love this store! Always has clothes that are trending.
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February 2020 by Alisha Bretz
The staff is always helpful and if I'm looking for a specific outfit I can always find it. Amazing selection of jeans.
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January 2020 by Jennifer Holliday
Great place to shop! ALWAYS unique finds. So many options from bags, to clothes, to jewelry, to shoes, etc. My only regret was taking so long to explore the boutique.
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October 2019 by Bonnie Zuckerman
Love the clothes, lots of Free People clothing and other trendy and unique looks. Was here the other day and customer service was top notch from both associates working.
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September 2019 by Elizabeth McFadden
Will not be coming back. As several other recent Yelp reviews confirm, customer service is not a priority here. Not once did anyone greet us or ask if we needed help or wanted to put aside garments in a fitting room. Instead, one of the employees was strutting around the floor like it was a catwalk. This would have been comic if she didn't then proceed to stomp very close to us in an aggressive manner, making us feel uncomfortable. Only when we were leaving did we notice that several groups of white women walking in were greeted in a friendly manner.
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September 2019 by Violet Chan
Awfully rude brunette employee with short hair. I would not recommend this establishment. If you see her, don't expect any service unless you're white.
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September 2019 by Kathy Miller
Take me everytime.can spend alot of time in there.love the feel, enjoy the people, never disappointed
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July 2019 by Hilary Y.
Decent selection of trendy boho clothes but the people who work here couldn't care less if you were in the store or not. I found some cute items but no one said hi or greeted me or asked if I needed help (I was looking for my size in a skirt) so I just walked out. I'd rather go somewhere with better service to spend my money.
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June 2019 by Ruby Reardon
Amazing friendly staff! I always get treated nicely! There is a great selection of womens clothing, jewelry, and shoes!
