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December 2023 by Basant Dilodare
I had no issue with the service at this pharmacy. I see all these horrible revue and wonder why? . The pharmacy manager is extremely responsive and very competent, all the others I dealt with are very courteous and friendly people. People who are writing bad reviews should be specific.
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December 2023 by Michael Conway
You'd think that if the manager of this store saw the horrible reviews that they would make some drastic changes. Can't believe that this location hasn't closed their doors yet. It seems like ll of the employees totally hate having a job. Find a different branch. This location needs to fire all of its employees and close the doors!!!
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November 2023 by Mary A.
Looking at the poor ratings for Walgreens on Crestwood, I have to think that somebody has a grudge against them and initiated a lot of fake reviews. I used Walgreens here for the first time for my very first Covid vaccine when it was first available, and I have gone out of my way to go to this Walgreens repeatedly since then (vaccines, boosters, shopping.) Service is always prompt, efficient, kind, & friendly. The store is clean and organized. I appreciate and applaud the staff!
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September 2023 by Roxy H
This location is pretty bad. They don’t really care when they make mistakes and definitely don’t try to help patients. I will never use this location again- moving all my Rxs.
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July 2023 by Ana Rios
Today I make a purchase and the cashier treated me in a bad way, besides, I am buying and it is not fair that they take the coupons, they are supposed to be for the customer, not for the cashier to keep it.
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April 2023 by David Sim
This is one of the worst pharmacy locations for Walgreens that I have experienced. The pharmacy tech is abrasive and is absolutely angry all the time instead of providing optimal and patient customer service. They do not know how to use their own systems and the emails and notifications being sent out by them are unlike any of the other Walgreens pharmacy locations I have used in the past. This pharmacy, the pharmacy manager and personnel are by far the worst that I have experienced in healthcare.I drive 20 miles away to another pharmacy because I am so disgruntled by this location and service. I will be switching the rest of my prescriptions to another service provider.
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January 2023 by Paul Brefka
AVOID THE PHARMACY AT ALL COSTS. I saw the other bad reviews and wondered if they were true but sure enough the pharmacy deserves all the 1 or 0 stars they can get. Incompetent to say the least. They tried to give us a completely different antibiotic for our less than 1 year old girl since the one our pediatrician sent was out of stock. They didnt even call the pediatrician to ask if it was an acceptable alternative. Our baby has had an allergic reaction to amoxicillin so really something the pharmasist needs to check with the doctor and not go rogue. Also they were not aware this was for a child. They were out of stock and very confused and disoriented throughout the entire discussion.
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January 2023 by Katelyn Casperson
Terrible hours. I tried dropping off two times and the location was closed both times. The third time I tried at the drive thru, I was told they would be with me as soon as they could. Waited 20 minutes with radio silence and when I pushed the call button to let them know I was still there, nobody answered so I drove to the Key Parkway location. Save yourself the headache and go to Key Parkway.
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December 2022 by Rahel Chevers
IT IS SO BAD, I would give it a 0 but that's not possible so I'm giving it a one. The pharmacy is awful the wait time is long no matter what time you go and honestly that's the least of your worries. The staff always seem confused. Don't even think of calling them over the phone they have no phone nor customer service etiquette and are quite rude.
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December 2022 by Tanvi Satheesh
No prescription updates-and doesn’t even update for availability to patients, I won’t recommend this pharmacy for any for prescription referral in case if need it immediately or in a days
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October 2022 by Frank Fish
Horrible. Dropped off medicine at 9 am for sick child. Was told to give them an hour. Came 4 hours later to not rush them and was told they're going on lunch break. Was informed vaccines and other things got in the way. Watched the employees help another customer in front of me and shut the window while I was the only one waiting. Was explained they'd get to it after lunch, be back in half hour even after explained my sick kid was home alone.40 mins later, was told it wouldn't be much longer. After helping the now three other people in line, I was told they didn't have the whole prescription and I could come back 4 days later to get the rest. The pharmacist did throw a half hearted apology as she walked away.
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September 2022 by Lysa Satterwhite
Kiya helped me with my passport photo and was so kind and patient! She was super busy but made sure her customer service skills were on point!!
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August 2022 by Dev K.
Employees have awful attitudes, are full blown rude and nasty to customers, and will lie to your face about a product because they're either too lazy to look or are buying out the entire stock themselves. Save yourself the trouble and go to literally any of the other Frederick locations.
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August 2022 by Karen Loyd
I wouldn’t even give them half a star. They are the worse when it comes to the pharmacy. Between the long wait due to not being open standard hours, incompetent employees & common sense, I don’t know which is worse. I will be moving all my prescriptions due to these idiots. Also when change your order from pickup to delivery, they charge you then have no record so they charge you again even when show that it is paid for and to be delivered. They refer you to the 800# & they are just as d****
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July 2022 by Le Larson
Employee in pharmacy cheerfully refused to assist me. When I asked for a manager she said she was too busy. At least she was cheerful about it all. This was on a Friday evening and they are closed Saturday and Sunday. Thankfully a different location was able to fill it for me. Avoid this location.
