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December 2023 by Katie Hall
I've been with this storage facility for 2 years. They always provide excellent customer service and a willingness to help. Valerie has taken care of my original move in and a transition to a new unit and she is always such a pleasure to speak with. Compared to previous facilities, I love this place!
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November 2023 by Nathan Bryant
WOW. The prices are extremely high! Over $100/mo for a 5x5?!? ?
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October 2023 by Stephen
Valerie the manager is always pleasant and will treat you with care and respect. They are located is a quite and good location in frederick, with enough parking and lots of storage unit and space for parking RVs, cars and other things you value. Environment is always clean and wide enough to drive around even when someone is at their unit. Pricing is good. I highly recommend.
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October 2023 by Bradford Burke
What wonderful front office assistance setting up my storage rental agreement. Couldn’t say better things about the two ladies who assisted me today. Process was smooth, non-complicated, and you can’t beat the price.Most certainly recommend.
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September 2023 by Jeff Chase
YourSpace Storage is first in class when it comes to servicing and providing strong value to its customers. Manager’s Val and Lindsey do a wonderful job of meeting expectations and communicating clearly with clients.
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June 2023 by Ms.Tirah Ellis
Just Fantastic Service and Customer Service !
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May 2023 by Ric Bauer
The BEST STORAGE FACILITY IN FREDERICK!We made the right choice, for the right reasons.Nobody hunts for a storage facility . . . Unless they have to!And it’s a grind. A labor-intensive crawl through your Google search results, resulting in too many calls to places that either don’t answer their phones, or getting immediately switched to a voice-mail system, or laboring through an endless series of “press 1 if you . . .”You know the drill. Not fun. And very frustrating. Not so at YourSpace Storage!After an industrial strength search and evaluation of storage facilities in the Frederick area,(It’s genetic, I’m the son of a Civil Engineer) we could chose no other than YourSpace Storage@ Ballinger Creek!Their phone was answered promptly, by of all things, a very pleasant real human being.It was Valerie, the facility manager for over two decades, who answered the phone, and she’s a real gem, and quite a valuable asset to the entire operation.When we visited on site, both people in the office greeted us warmly, making us feel they were truly interested in helping us determine the very best match between our needs, and the availability of storage spaces.Valerie showed us several options, answered all of our questions with a precision that only comes from experience, confirmed the timing of the unit’s availability, all in less than 30 minutes.In summary:- Great Location - Close to 70/I270.- Facilities - Secure with 24/7 video monitoring.- Immaculate. Valerie was attending to some road debris that had blownonto the property when we first pulled up!- Choices - Many sizes to choose from. From interior climate-controlledto ez exterior pull-up, right at the unit.- Access - 24/7Last but not least, the People and the Value.A “Valerie” just doesn’t walk through the door everyday.When one does, you do whatever it takes keep her.Obviously, the owners should make sure of two things: 1.) Do whatever it takes to keep her, and, 2.) study her standard-operating-procedure “subtle nuances”, relentlessly, and endeavor to duplicate and sustain them throughout the organization.Of everything we experienced in dealing with YourSpace Storage at Ballenger Creek, it is Valerie who makes the difference in the value of the product, particularly in a market as hyper-competitive as this one.In everything she does, she demonstrates that she understands that it is “First” a people-business, that happens to be connected to the delivery the highest value secure storage facility in the entire DC/MD/VA area, dollar for dollar, day-in, day-out.Our expectations have been exceeded at every turn.I’ll close with a compliment of high praise for a business that I heard years ago, one that totally applies to YourSpace Storage at Ballinger Creek -“This place, another time. THIS TIME, no other place!”
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April 2023 by John G
Easy rental process, van was perfect for our needs. Customer service was good.
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February 2023 by Magda
Excellent storage location offering a variety of options for storage from HUGE to TINY. Valerie and her staff are top-notch: always friendly, funny, and helpful!!
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February 2023 by Andrey Zadunayskiy
The employee (I don't remember the name) was very polite and patient, thank you! -1 star for faulty LED lights, you need a service for Dolly and the rest of the equipment, I can offer my services, I have a lot of experience!
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December 2022 by Tim Dine
Ive been here for several years now.The ladies that manage this facility provide the best customer service.Thank you
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December 2022 by Andrew Fleischer
Very nice people. Clean facility
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December 2022 by Lisa Fender
Great facilities and even better staff
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December 2022 by Russell Kelbaugh
Amazing customer service!
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December 2022 by Natasha Williams Whitaker
I have used many storage companies over the years. I love this location and would recommend to anyone looking for storage. I have always had such a welcoming experience with the staff. The Property Manager, Valerie Sipes makes you feel like you are a part of a family so you feel comfortable asking questions and getting recommendations. The property has always felt safe, been secured, and it is impeccably well maintained. If I weren't moving I would probably never leave!
