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November 2023 by James Colborn
Profesional, friendly and skilled. My estimate was reasonable and they delivered on time. They went the extra mile to ensure I was completely satisfied.
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October 2023 by JIGGIN JUG HEAD
Absolutely ridiculous place to take your vehicle! It's been almost 2 1/2 years and this place still hasn't finished fixing my truck. I have a check engine light on because of a small a/c leak and for some reason this place can't seem to handle it. My truck was in a auto accident during covid and it took over 6 months for them to fix the bulk of my truck. Took it home and check engine light came on. Took it back next day and they said they had to order part. 2 and half years later I'm still waiting! I call and they say some guys in charge of it and he never calls back.
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September 2023 by JLP
ON SEPTEMBER 5, 2023, Herberth was my hero!! I managed to drive over those concrete blocks at the head of a parking space (just one) and dislodged some clips underneath the car. It then started to make "a racket," and I was worried that the cost would run into the thousands of dollars. But no...pleasant surprise!Herberth, a mechanic, put it up on the lift and fixed my car in less than a half hour. When I asked what the bill would be, he said"no charge." I owe the man a nice tip. He was pleasant, fixed my car, and did not charge me when I am sure he could have.That is CUSTOMER SERVICE!!! WAY TO GO, HERBERTH! Thank you for everything!Service: General repairs & maintenance
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August 2023 by Devon Moran
First off I wanna say STAY FAR AWAY FROM This body shop and if you have a NICE CAR DO NOT BRING IT HERE . I was rear ended by a government vehicle and the process to get my car into the shop took a an incredibly long time due to government insurance . Finally went and got the quote. I told the guy I wanted my after market parts that you take off ( pointing to the parts ) in my trunk. He said okay. Well I bring it back 2 weeks later for another estimate due to the insurance company not claiming fault prior . I bring it back and a different guy comes out to look at the damage and takes pictures. I told him very specifically said “ I want whatever aftermarket parts you take off in my trunk. I said “ I don’t care if they are broken “ and I told 2 employees and well 2 Weeks go by I get a call my car is ready for pick up . I go to pick it up I look at it and there’s compound all over the car, there’s scratches, dirt in the paint, some of the damage was not repaired, some of the parts didn’t fit right and they missed spots while buffing but not only was my car not repaired all the way they damaged my car in the process of fixing it and didn’t tell me about it and tried to give me my car back they damaged my car by scraping the bottom of the trunk, messing up my tint and the interior trim panel as well as a the quarter glass and it has to be replaced and the spoiler having a crack and scratches all on the new paint. At this point i am extremely angery . I look in my trunk to find that my aftermarket parts were not in there. I ask the front desk and they bring half my parts. I ask where is the rest and he says uhhh let call someone and they couldn’t find them he said “ we might have thrown them away”. At this point I told him I’m bringing the car back tomorrow and he said we will look for the parts as well tomorrow . I take the car home My dad looks at my car ( my dad owned a body shop for multiple years) and he says “this looks horrible”. We take the car back they look at everything wrong and take it back for 2nd repair . 2 weeks goes by my dad goes to look at my car and he sees that they buffed and burned threw the clear coat and they take it back for a 3rd time mind you they painted this car 2 times already and now a third which is absolutely ridiculous I don’t understand how you are gonna mess someone’s car up so bad. Especially after the 3 times of fixing it. I went to pick it up today and the car had scratches on it and the bumper diffuser didn’t fit right and they said nothing about my after market parts . There was black glue on my seat . I went in grabbed my keys and left I will be going to a different body shop in hopes all this gets corrected I am disgusted at how poorly this shop workmanship is. I will never come here again and I hope you all. Find this review helpful bc seriously do not bring your car here they messed my car up 4 times DO NOT COME HERE. If you have a nice car Do NOT BRING IT HERE. Bc if they aren’t gonna treat a nice sports car like this we’ll imagine what they will do to a Honda civic or Toyota Camry. Do not come here
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August 2023 by J B
STAY AWAY.. I hit a deer on 7/05/23. I went through my insurance. I decided on Zamora's in Frederick which was a big mistake. The rental process was easy, but everything went downhill from there. The estimator was HERBERTH GARCIA. Never gave me his card or anything. They told me my car was ready, however when I inspected my car they had silicone between my bumper cover and fender and the top of the bumper cover stuck out beyond the fender. The (what I learned Later is called the sight shield) had missing fasteners. Zamora's told me my car was ready again, they had just removed the visible silicone from the fender but the bumper cover was still sticking out from the fender, put in some more fasteners on the sight shield but still missing some.. I called my insurance company and asked how many times do I have to let this body shop tell me my car is fixed. They said they called the body shop and everything will be correct. I went to pick up my car and to my amazement the aligned the bumper cover with the fender. However they decided to replace the FCA fasteners on the sight shield with some fasteners that they had on hand, there is a big difference!!!!! also they decided to use these fasteners on the fender liners!!! When confronted HERBERTH GARCIA said they were the right fasteners... I had enough, paid my deductable took my car and contacted my insurance. They told me to take my car to another body shop. There was so much wrong and unseen and unrepaired items along with broken items that Zamora's did to my car.
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August 2023 by Kevin P.
STAY AWAY.. I hit a deer on 7/05/23. I went through my insurance. I decided on Zamora's in Frederick which was a big mistake. The rental process was easy, but everything went downhill from there. The estimator was HERBERTH GARCIA. Never gave me his card or anything. They told me my car was ready, however when I inspected my car they had silicone between my bumper cover and fender and the top of the bumper cover stuck out beyond the fender. The (what I learned Later is called the sight shield) had missing fasteners. Zamora's told me my car was ready again, they had just removed the visible silicone from the fender but the bumper cover was still sticking out from the fender, put in some more fasteners on the sight shield but still missing some.. I called my insurance company and asked how many times do I have to let this body shop tell me my car is fixed. They said they called the body shop and everything will be correct. I went to pick up my car and to my amazement they aligned the bumper cover with the fender. However they decided to replace the FCA fasteners on the sight shield with some fasteners that they had on hand, there is a big difference!!!!! also they decided to use these fasteners on the fender liners!!! When confronted HERBERTH GARCIA said they were the right fasteners... I had enough, paid my deductable took my car and contacted my insurance. They told me to take my car to another body shop. There was so much wrong and unseen and unrepaired items along with broken items that Zamora's did to my car.
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July 2023 by J P
They were able to get me in same day! I was a bit stressed about repair cost, so they were able to squeeze me in same day to relieve some of my stress.
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June 2023 by Patricia Malatt
Great service and communication! Would definitely recommend for anyone needing repair work
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June 2023 by FreshTillDeath56
My car was totaled in an accident that wasn't my fault. Zamora's assessed the damages for me. I ended up getting a new car entirely, so I have no real liberty to give them a review other than to say they were fast, professional, and extremely friendly. Would recommend.
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June 2023 by FreshTillDeath
My car was totaled in an accident that wasn't my fault. Zamora's assessed the damages for me. I ended up getting a new car entirely, so I have no real liberty to give them a review other than to say they were fast, professional, and extremely friendly. Would recommend.
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April 2023 by Bridget
Zamoras goes above & beyond! Excellent work & customer service. Highly recommended for any collision repairs.Service: Auto body & trim repair
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March 2023 by Nat P.
Throughout the whole process, Zamora provided excellent communication by keeping me frequently informed of their work progress and time to finish. All of the staff were friendly and efficient; they care about their customers. They did excellent work on my truck and all done ahead of schedule. I was very pleased with every aspect of Zamora's work and service. I highly recommend the Wedgewood Blvd, Frederick Zamora's location for body work and service.
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February 2023 by Big Ludo
Best body shop in the DMV. Honest people, great product in terms of the work. And fairly priced. If you care about the work being done on your vehicle, particularly higher end vehicles, Zamora's is the only option.
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October 2022 by Jason Morris
Great service from start to finishThe Enterprise guy was there to meet us with our rental
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October 2022 by David McAllister
Very nice and professional - however I am concerned about employees who use the handicap parking without a visible handicap placard or plate. The picture is posted below the employee drove this black truck.