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December 2023 by Lynn Owens
The pharmacy has become a nightmare. Our work insurance forces us to use CVS so we have been stuck with them for years now. They don't answer the phone on days they are understaffed (I actually had a staff member admit this to me as a defense), they don't locate other CVS pharmacies that have your medicine when they run out, they fill prescriptions days after the due date, they lost prescriptions my doctor sent in electronically three times. They tried to charge me $140 for my dog's generic Zoloft when you gan get it for $10 everywhere else (a simple google search shows this). When I declined they "discounted" it to $79. I finally had another pharmacy contact them to transfer all of my prescriptions (I will pay out-of-pocket with GoodRx). It has been more than a week and the new pharmacy still has not been able to get CVS to respond to their request. I went into CVS a few days ago to facilitate this transfer. Still, nothing. It is disgusting that the government has allowed CVS to become such a large monopoly that it no longer needs to staff or run its pharmacy appropriately or decently. Instead, CVS' is on shoving its pharmacy plan down everyone's throat through junk employee plans (another monopoly). All while the people at the top make billions and continually slash services and salaries until it is a clown show for the end user. I know pharmacists and pharmacy staff are in short supply and generally overworked. But even accounting for this, this CVS is not doing its job.
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November 2023 by Shawn Serbin
Others have mentioned how this location doesn’t seem to monitor or care about answering phone calls. It’s incredibly frustrating in general but absolutely irresponsible for a pharmacy. I’d give 0 stars for worlds most worthless pharmacy if I could
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October 2023 by Megan Lormore
I would give this zero stars if I could. This is absolutely the worst CVS I have ever been to and I am writing this after multiple years of being a customer. I never see the same staff twice at the pharmacy and it has now been THREE DAYS since an eye drop was called in and it is still not ready. There are no pills to count for this. It should be a quick and easy fill. The staff is completely inept. I received a text that one script was ready. Went to pick it up and was told to come back in 20 minutes. Waited, and was told by another staff member to wait 20 minutes. I will be transferring all my prescriptions elsewhere because I am done trying to work with this pharmacy.
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October 2023 by Chet Chester
This CVS pharmacy has really gone downhill. There was a time when you could get your prescriptions filled in a timely manner here. That hasn't been the case for me the last few times. My last refill was called in last night. I was informed that I could pick it up after 8:00pm that night. I went to pick it up at 1:00pm the following day, and was told that it wasn't ready, and would I mind coming back at 2:00pm to pick it up? because it was their lunch time. This pharmacy is going backwards with customer service.
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September 2023 by John Velasco
Pharmacy drive thru window is never open anymore and the line inside is absurdly long. They also don’t open the store consistently on time. Store hours claim they are open but doors are locked. It’s 8:15 AM, both customers and vendors both have to wait outside until someone decides to open. This place sucks and has gone way down hill.
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September 2023 by Lorrie B
Waiting five days for a prescription to be filled is absurd. They are grossly understaffed. Their drive thru is closed and if you’re mobility-challenged there’s no alternative to parking and standing in line. The lines are long no matter what time of day you go to the pharmacy. I tried to have my script mailed but they couldn’t do that, either.Consistently the worst CVS I’ve ever been to.
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August 2023 by Vincent Malikasim (Vinny)
Don't bother coming to pick up your prescription the time they say it'll be ready, it's never ready on time. Better to come the next day; I have tried to pick up a prescription 4 hours after they said it would be ready and it wasn't ready. Probably more of an issue with corporate CVS automated systems being incorrect about prescription fill times but the experience is still bad at this location.Staff is professional and polite though, so that's good.
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August 2023 by N P
The pharmacy here needs to do better. I have received medication for my children that was not completely processed, and several times have had a doctor send in a prescription but the pharmacy didn't tell the doc or me that the medication was not available. Very disappointing pharmacy experience every time.
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August 2023 by James Do
The worse lie, disrespectful, and nasty Men, especially Brian Kim. All the ladies there seem to be okay.When they give you generic medicines, make sure that they are FDA approved.Do not trust them with anything they say.I had enough with them, I transferred my prescriptions somewhere else.
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August 2023 by Jake
Downgrading from 3 to 2 stars.Repeatedly told incorrect information about stock, delaying when I get my medication.Medication has slipped from 20 minute wait to 32 hour wait, to 54 hour wait. I specifically asked about stock when I dropped off the prescriptions, and was never notified about the delays.Rep said that that have computer problems on Mondays, and are understaffed so they usually catch up by the end of the week -- not super useful when you're I'll. Also haven't been getting automated texts, which the rep said is a problem that corporate is having right now.Everyone I spoke with had been friendly, but the incorrect communication and lack of communication is unprofessional and a serious problem for those who need to take meds within a time frame as directed.
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August 2023 by Michelle Brooks
You’re a great big chain!! Hire more people!!! If you have to go inside to get your prescriptions you’re waiting in line AT LEAST 15 minutes!! And there’s always 5+ cars in the drive through!! The people inside should come before the ones in the car!!
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July 2023 by alan d.
The worst CVS branch I’ve ever encountered. I just left the pharmacy(after dropping off my prescription 4hours prior) and when I returned, the pharmacy employee Quan (I think that’s her name due to her heavy accent) says, I have to come back the following day. When I asked why, she said she had to contact my insurance company for verification. I explained I have been getting these meds for over 4 years (and this was just a refill)from the same location and had a doctor visit that same day explaining my insurance hasn’t changed in the past 6 hours! Mechanically she says come back at 10 am( without returning my prescription). I’ll do a a follow up tomorrow and am glad I recorded the entire encounter! Never use this establishment!!!
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July 2023 by Jessica Coon
This is the WORST PHARMACY!!!!! The staff is super rude and the drive thru is supposed to be 2 lanes it's only one and plan on waiting 15-20mins per car ahead of you and when you go in the really tall white guy talks to you like you are the dumbest person in the world and is soooooo rude!!!!!! The only thing they are great about is shutting down the pharmacy for lunch doesn't matter if you are in line or not they will slam the gate right in your face no matter how long you have been waiting in line!
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July 2023 by Nau Naz
One of the worst pharmacy in the area... Employees are lazy .... Sorry extremely lazy. At pharmacy lines you have to wait some time half an hour to just pick up..they are in no hurry to ring you or move quickly.
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June 2023 by Kendra Hughes
The CVS pharmacy in Fulton MD is the worse!! Terrible customer service .