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March 2025 by Peter Lerkaram
Digital only bank. ie, no tellers, no cash. I had to deposit at the ATM outside in the cold. Why not just call this a PNC office instead of bank.
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February 2025 by Jared Reaves
I went to deposit a Treasury Check at this branch.
They did not have any tellers and advised me to deposit in the ATM. I told them it was a fairly large check from the Treasury department. They assured me that the ATM would receive the check deposit it into my account. The ATM took my check and deposited into my account them withdrew the funds saying that it was not able to deposit my check; BY the time I found out, it was after hours. RIght now, the check has been lost and I have not received a replacement to cash elsewhere. Please choose another branch to avoid confusion and loss of checks. I should have looked at the reviews of this branch first. Now I know.
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January 2025 by Natalie Robinson
Two broken ATM's and no teller inside on the day I visited. Inconvenient for simple banking needs
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December 2024 by P
PNC - Hi! Welcome to PNC Bank. We're a Solution Center! How can we help you?
Me - I'd like to make a deposit.
PNC - You'll have to go outside and use the ATM. We don't have any tellers. We're a Solution Center!
Me - How about a withdrawal? Can I make a withdrawal?
PNC - You'll have to go outside and use the ATM. We don't have any tellers. We're a Solution Center!
Me - What if I want to withdrawal more money than the ATM will allow?
PNC - We don't have any tellers. We're a Solution Center! You'll have to go visit another branch that's not a Solution Center to solve your problem. Luckily, there are several within a 30 minute drive, but none in the direction you actually are traveling.
Let's get this straight...this PNC branch is a Solution Center, but this Solution Center has yet to resolve a single banking issue I've had. I went in to deposit a check. Can't do it. I went to use the ATM, and the machine went offline and took my card. They said they can't get it back. They canceled the card. I asked if I could withdrawal money directly. Nope. Can't do it. This bank doesn't have money. What?
Time to make a change!
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July 2024 by Nirmal Singh
I had an issue with an ATM and was fortunate enough to be assisted by Laura Kain. She was on top of it from the beginning and made sure the issue was resolved in a timely manner. Her professionalism and dedication to customer service are truly commendable. Thank you, Laura, for your exceptional help!
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May 2024 by Steven William-Henein
Great Customer Service Reps
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April 2024 by Gary Mack
First time going to this branch but I happen to be in that are, went in to cash a check, and they have no tellers, they sent me to ATM outside. What the heck kind of bank doesn't have bank people working in it...it's a huge building also. Guess the building is just for show since they are "digital only"
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April 2024 by Dave Reed
Why does this branch exist? It’s basically an oversized ATM with no tellers.
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January 2024 by Eric Masciantonio
We had savings accounts for all 4 of my kids here. Unfortunately the bank is eliminating the teller position and Saturday hours. They also don’t offer mobile deposits for savings accounts - so with no way to deposit holiday/birthday checks Ive closed all accounts and transferred them to Truist up the street.
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November 2023 by punam thapa
Very bad customer service called to schedule notary appointment however the person answering phone was very rude and even though my husband has businesss account with them and I explained it's just one page and one signature to notorize and I live nearby she asked me to go to Bank of America and was rude to me for no reason
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October 2023 by Loretta Ritter
Can’t get basic services like cashing a check, making deposits, getting cash in different denominations. Sometimes we need different denominations like $5 bills which the ATM doesn’t dispense. And now they are closed on Saturdays and I need a check register.
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August 2023 by Arushi Bhatia
It doesn’t help to have a neighborhood bank which cannot help with basic needs such as cash deposits and withdrawals. Yes, we’re moving towards a digital future but cash is still a very big part of our financial world. The ATM has limitations on overall cash withdrawals such as the number of bills withdrawn and denominations. This new bank model is not serving your customers properly.
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May 2023 by Anita Patel
Made an appointment day off, arrived 10 mins early, I had some documents that had to be notarized, an asian lady comes out and tells me she doesn't know if she can do it today and besides she was with a customer already and that would take time. I told I made an appointment but I was told to go to the post office, when I called, they do not notarize documents. I doubt very much if I'll be visiting this location as this is the 2nd incident that has happened.
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December 2022 by Kimberly Sorto
My review has been long overdue! I opened up an account here a couple of months ago. I had the privilege of having Craig Dickerson answer my call and was able to meet me immediately. Not only that, but I arrived at the appointment 15-20 minutes late. Yet, he still took the time to avail me. You can tell he genuinely cares about every single individual who ambulates in. He endeavors his best to help overcome any obstacles that might emerge your way. He authentically gives it his best effort. It's hard to run across people that will genuinely care about you as a person, not just visually perceive you as another client. I've been to another PNC location and had a sublime experience there as well. But from everyone, his accommodations stood out the most. Overall outstanding customer service that I've ever experienced in a bank. I'll be perpetually profuse in gratitude.
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October 2022 by Tony Park
The worst bank within the Maple Lawn! They should be replaced with other brands. I went in to break the $100 bill, but there were two representatives who told me that they are only doing cashless transactions on Saturdays for the customers and I said I am a PNC customer and they said they can't help me out. Waste of resources to have two representatives just sitting there and not having any customers. Might as well close on Saturdays instead of giving false impressions to their customers.
