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February 2025 by Adam
I called several times to ask a simple question I couldn’t locate on their website. Every time I called, it rang for about 5 min the disconnected me. Won’t be using this location anymore, which is a shame since it’s close to my residence. Your location needs to step it up.
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January 2025 by Laura Mammen
Asian lady working front desk was rude. And it wasn’t my fault she was slow helping other people. I was at my appointment at 1130 she didn’t get to me till 1135 and told me I was late and I need to reschedule
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August 2024 by Licheng Ju
I went here on Saturday morning to mail a ground small box and a priority mail. The lady said I had to buy their tape to seal the box without any explanation. I used some used usps box and envelope for packaging. She doesnt allow me to put them in the priority mail envelope which makes no sense for me. I went to another usps and they explain to me that tape is only provided to priority mail. I accept it although i thought tape was always provided before.
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July 2024 by Chang Keem
I went this postal office yesterday twice.
With the reason of not receiving of forwarded mail. The clerk here explained clearly and easily of their policy changed. That the change of address have to be confirmed with drivers license with a clerk evenif I had sent the change of address request form through the App.
Second time she explained that certified mail is also categorised as first class mail, so, if I want to be sure to be delivered I'd better send it through certified mail.
She was kind and easy to understand for me.
This post office used be somewhat notorios of unkind and strange, so, I used to avoid this place. However, from last year, it seems like this place is changing to be better.
The clerk who helped me yesterday was Kang Park, if I remember her name correctly.
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April 2024 by miral patel
At this fulton post office for the passport application, we had not the best experience. I had app for 11.15 am. I reached there approx. 11.35 am. However they did not take me as said I am late and they have next app scheduled at 11.30 for someone. No one showed up in front of me for the next appointment. Technically, the other person is late still they were ready to take them. So, left the place. Very rude people. The only reason I went there as this was the closest location.
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March 2024 by Vernon Fernandes
Outstanding service by the all the employees!!!!A reflection of the manager who runs the place AND the employees!! Keep doing the great job you're doing!!!
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March 2024 by Sonday Kelly
We had passport appointments for my two sons. When we showed up, one older woman gave us nothing but attitude. She told us that the camera wasn’t working and that we should go up the street to CVS to take our pictures. However, later I heard her tell the coworker that the camera needed film and it would take 15 minutes to replace. We had an hour blocked off for our appointment, so could certainly wait for 15 minutes, but why wasn’t the caves ready for it appointment? We were on time. Then, despite having the documents as instructed on the forms, she told us in a very nasty tone that we needed to have drivers permits or drivers licenses for our sons as ID, one who is not of age to have either. I didn’t understand because we still had their active passports as IDs but instead of explaining, she just kept talking to us in a nasty tone, with an attitude like we were disrupting her nap or something.Do yourself a favor and go to a different city for your passport. Now I know why this place had openings soon where other places were booked up for weeks.
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March 2024 by olivia ryan boateng
Received kind service, fast, and helpful. No wait time around 9:15am on a Monday. Knowledgeable associate. Also was around to see her take care of 2 people (one before & after me) and same standard USPS postal worker service you'd expect. I was worried because of the low rating but was hopeful to be writing a positive review. Nice new clean branch as well.
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February 2024 by Noreen Javornik
Always very helpful
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February 2024 by Nhu Yen Nguyen
Bad service in here
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December 2023 by Landover City
As a Amazon delivery driver I shouldn’t have gotten disrespected at all I pulled up to this location cause I had to mail something but when I approached the mailbox 2 ladies were emptying out the boxes so I wanted to handed my letter to them instead of putting it in the mailbox so the one lady snatched my letter out my hand and then I said have a nice day they were mumbling something under their breath if you don’t like your job or if you have something against Amazon employees don’t work this will be my first and last time ever going to this location
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December 2023 by Marie Winterson
For some reason, they have taped over the openings to the mailboxes at the drive up. So now we have to park and walk in. Not at all convenient.
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December 2023 by Holly Mays
The ladies who waited on me were quick, helpful, and friendly. I had an international package and they helped me through all the customs forms and everything. I have never had a bad experience here as some have said. Sometimes there is a line during the holiday rush but they move fast and you can tell they’re hard at work. Very pleased with my visit.
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December 2023 by John Garancheski
The staff here is rude and slow and rarely helpful when I’ve needed them. They make you wait in a long line even if you already have your stuff ready to ship with paid postage. They insist on asking what is in every single package instead of just asking if there is anything potentially hazardous. The list goes on.Sad because I want to like this place and it’s just around the corner from my house but I would rather drive into Columbia to ship my packages from there even though that location has its faults too.USPS needs to get their stuff together and hire some people who actually care about being a kind and helpful human at work. I am sure it’s a tough job but I wonder how much of that would be better all around if they provided a better customer experience.
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December 2023 by John V.
Super slow service. Waited in line only to get overcharged on my package, and when brought to the attention of the postmaster (Barbara), she was extremely rude and refused to correct their mistake. Awful awful awful, even by the Post Office's standards.
