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January 2024 by Lauren Schamaun
I had gone to the MVA around the corner to transfer plates to a new car only to find out that I needed to get completely new ones. I didn't have any tools with me to make the switch but thought maybe I could get help at a local auto parts store. I had NO idea that I would be treated so kindly. I was willing to purchase a tool to make the change but the one I would've needed wasn't in stock. Jayden and Matthew used one of the stores tools and changed my plates for me so I could return my old ones without having to drive all the way back home. I was so grateful for their kindness and their help. With this level of customer service, I will definitely be back!
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November 2023 by Mike A
They had what I needed. Got a military discount, too.
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July 2023 by Ryan Miner
I recently visited the Advanced Auto Parts store in Gaithersburg, Maryland, with an issue concerning my Hyundai Elantra's battery.From the moment I stepped into the store, I was met with nothing but kindness and professionalism, particularly from a sales associate named Darwin.Darwin showcased not only his deep knowledge about car batteries but also his exceptional customer service skills.He conducted a thorough series of tests on my battery, patiently explaining each step of the process along the way. His dedication to ensuring my issue was fully resolved was evident and deeply appreciated.Because of Darwin's outstanding service, I wholeheartedly recommend this Advanced Auto Parts location to anyone in need of auto parts or assistance.The team here goes above and beyond to make sure you're taken care of. I'll certainly be referring others to this location in the future.Thank you, Darwin, for making my visit such a positive experience!
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April 2023 by Shannon Roundtree (B'ak)
Very helpful! I'm doing a DIY project.
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February 2023 by maria ostlund
Helpful staff! I purchased new wiper blades and a store employee showed me where in the store they were located and offered to put them on for me.
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February 2023 by Eli Hecox
Tried to buy new wipers for my Jeep, they didn't accept cash as payment
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January 2023 by Gaithersburg A.
Always great service for me on numerous visits and puts in the extra effort/legwork when needed. Absolutely never an issue!
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October 2022 by Liam Connolly
Great location with super helpful staff and manager. No complaints.
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August 2022 by Venus
It's a breath of fresh air to get great customer service these days. Candice help me with redeeming my coupons. She went out of her way because the app wasn't letting me combine them for purchase. She did it all with a good attitude and smile. Value an employee like her, they don't come around often.
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June 2022 by Ray Orr
Advance Auto Representatives were very Professional, Courteous, Respectful, Helpful, and Polite
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May 2022 by Ben M.
I came in to purchase tail light bulbs. Salesperson added 12M ACP Plan for $1.19 without my knowledge. Today, I visited Germantown location to get a refund and I told to go back to this store. Next time check receipt before leaving store.
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April 2022 by Asa Barbour
I got a few brake pads from this place and was treated with respect and attention from Jaden. He gave me advice on the tools I needed for a DIY brake job and also a contact for if I wanted it done professionally.There was a little hiccup however, I got home and realized that the brake pads given to me were the wrong ones per his request. When I called Jaden picked up the phone and after bringing it to his attention he was very courteous and remorseful insisting to alleviate the mistake. A lot of time was wasted between me realizing the mistake and actually getting it solved but overall I was able to get the correct part. I think a rebate would have given me some satisfaction but I’m not sure customer satisfaction is one of their values as a company.
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January 2022 by Money Mike
I went and got the battery tested, I think the cold weather helped kill the (cca) in it
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November 2021 by Cor Estoll
Had the part I needed and employee was courteous and helpful.
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November 2021 by Mustafa Ahmed
The staff here is amazing! They are attentive and answer your questions professionally. I appreciate that day in and day out they remain consistent. I've come here for many things including: car wash stuff, special type and brand of oil (Porsche and AMG) and always and always they have gone the extra mile to assist.