Capital One Bank

Most Recent Comments

• March 2025 by Eduardo Carcamo
  This branch is horrible. People that helped me dont seem like they know what they are doing. Almost 3 hours between 2 branches to add someone to an account. Be ready to waste half your day here for a simple process. 😡
• March 2025 by Alain
  The African American lady so disrespectful keep telling me I don't speak Spanish so do I lady everything was working fine until I come her please if can't work that day stay home 👁
• March 2025 by Thuy Nguyen
  The representative I spoke to was horrible , unhelpful and rude that I can’t amazing.
• March 2025 by Lidia Rivas
  Disappointed in this bank they do not do what you need
• December 2024 by toe nail
  Horrible. The representative I spoke to was horrible so unhelpful and rude I can’t believe it. How can you be there to help but you do the complete opposite. Her name tag said KATHERINE, she was an older woman. Miss Katherine was very condescending, disrespectful, unprofessional, unhelpful, and just outright rude. In no way did she help and she would just make faces at me and shrug like trying to tell me “what do you want me to do to”. I can’t imagine how frustrating it can be for so many customers to go and have to meet with her.
  We witnessed her with another customer before us and we saw the women storm out on miss Kathrine extremely mad and now I understand why. I hope she finds some happiness and a new job bcs she is no help at all to anyone at the branch. I stayed polite and cordial but she just could not reciprocate any kindness at all. Now I know not to return to this branch ever again. Please if you go don’t put yourself through the misery and choose someone else to speak with. Capital one needs to offer some training or something because people like her should not be employed with them especially when the matters that are talked about are very sensitive and important. It seems everyone she meets with is unsatisfied with her so it’s obvious she is the problem…even if she was having a bad day or life it’s is not the customers fault and she should not be rude to anyone but herself.
• November 2024 by Ale V
  If i could give zero starts I would. Horrible experience with this branch. Today I went in because I wanted to deposit a check but I didn’t have my card with me since I lost it so I decided to go inside so I could deposit and the lady that helped me said that I couldn’t deposit because I don’t have my card and that she was not going to help me and tell me the reason why I can’t deposit my money in my bank account. She was so rude and unprofessional.
• October 2024 by cell lee
  These arms suck so bad takes 30min to deposit anything over 1,000
• October 2024 by Thino Le
  Wondering this branch still exist. I even used gps to drive there, it took me go around around..., and finally I gave up. It never do updated regularly. Not good business
• June 2024 by Juan Mendez
  What are the lobby leaders there for...to help? Or to make people not want to open an account there! If I could give 0 stars I would. I dont know why they have people working there if they dont help with anything.
• May 2024 by Joseph Brannan
  Front reception lady very rude and condescending. Avoid.
• January 2024 by Gabrielle Visuraga
  Great customer service!Bibi has such a bubbly personality.
• January 2024 by Kim Baile
  Martez was amazing at setting up two different accounts. He was super helpful !!!
• December 2023 by Kathryn Denise
  Easy access to do business.
• November 2023 by FRANKNIGHTS Safe
  This bank will steal your money a bunch of thieves zero rating 0 The bank in Germantown stole money for me or the teller and the manager did nothing about it. No investigation or nothing they open my case and close it right away bunch of thieves.
• November 2023 by Marys Consuelo
  Very good tension