CarMax provides a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want in one place. Located in Gaithersburg, MD, the business emphasizes a no-haggling, pressure-free car buying experience. Customers appreciate the easy process of selling their cars, with fair quotes and efficient service. Many have noted the helpfulness of the CarMax representatives and the comfortable facility. However, some reviews mention issues with the inspection process. Customers reported needing to replace the battery shortly after purchase and finding minimal tire tread. Additionally, there were complaints about missing documentation, such as the most recent title and the absence of a manual for the car. Some customers experienced communication problems with their sales representatives regarding follow-ups on vehicle issues. Overall, while CarMax is praised for its customer service and ease of transactions, some customers have expressed concerns about the thoroughness of inspections and post-sale support.
Went here to test drive cars in search of the right one. Gordon was super helpful and polite, and created a relaxing and no pressure atmosphere.
March 2025
Carmax offers great customer service. I sold my car, the quote was fear, the facility is comfortable and all the Carmax representatives are efficient professionals and I got a Lift ride home. Thanks a lot
March 2025
The gentleman named Gordon was very helpful and friendly
